Blasterchef

Hi, I was asked above for my private email address which I provided. I see it has been removed and I fully understand why. However, Alex Smith wanted to contact me via private email but I have heard nothing. I wonder if the mail address was deleted without being first passed to Alex. Can you clarify, please? Thanks.

My email address is Thanks for everything.

Hi again - sorry for the delay in replying but have been at work. I cannot find the discount offer I was referring to. It offered MB Premium and AE both at £15.95 each instead of £19.95 each. But, as I can't find it now, I have to let that issue drop. I have attached a screenshot of one of the messages I receive - the other looks the same and comes when I first log on but I can't get a shot of it. I tells me that my trial period of AE has now expired. Any guidance you can give will be welcome. This enquiry of mine has been a bit messy and largely unsubstantiated so I apologise for that but I do assure you that everything I have raised was true and not designed to waste your time. Thanks again. Malware Anti-Exploit screenshot.docx

In reply to Alex's question about how I submitted my complaint, I honestly cannot say where I found the address and how I submitted my frustrations. Having said that, the explanations given by David, although rather technical for me, do convey the information I was looking for so we can assume one of my questions has been answered. However, the outstanding point is why are reductions being offered to those buying two products but not to those of us who have one already (and have had for some time)? Why also do I keep on getting these conflicting messages about whether the trial version has expired or is still protecting me? I will finish up, I am sure, by buying Anti-Exploit but I would like to know what is going on. Thanks to you all for your quick and thorough replies - that is what I would have expected from you :-).

I have purchased and installed Malware Bytes and am happy with it. I decided I would like to know more about Anti-Exploit - is it additional to Malware bytes or does it include Malware bytes? What does it actually do (I am not a technonerd so I don't understand the very brief description given)? What am I exposing myself to if I don't have it? I wrote to MB and received no reply. So I waited a few weeks and than installed the trial version. I now get one message telling me that my trial period has expired and can be directed to the minimalist description of what AE is whilst another message is telling me that my IE is still protected by AE. What is going on, I ask myself? I thought about the issue again and went to the webpage and saw that I could buy MB and AE for a reduced price. I wrote to MB again and reasoned that this was a tad unfair, giving a reduction if you bought both but not if you had already bought one. I received no reply again. It is, actually, very difficult to find an address to contact MB on with questions of this nature but having finally found an address, getting no reply is, I think, making MB look rather unprofessional and, dare I say it, uncaring about its customers. So can anyone direct me to an address where MB might possibly be contactable enough to give me an answer to my questions? Thanks.