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sship224

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  1. one last question. where can i download the newest console/server versions?
  2. Completed the uninstall/reinstall. Replaced the databases with the copies, restarted the service (it actually is starting now) and everything seems to be working correctly. thank you so much for the assistance.
  3. Waiting for a time when I can uninstall and down the server. It is production and in use. Will update once I have results or if it will not uninstall.
  4. Ok. Will try that as soon as possible. Have to wait for a maintenance window, hopefully this weekend.
  5. That is the service i cannot get to run. It starts and then stops right away, no error other than to say it started and then stopped right away. When I started working on this today, it did say that it was started. When i stopped it, it would not restart.
  6. No system restores or recovery. the only thing that was done to that server some what recently was windows updates.
  7. upgrade? this was a new install in march, using the newest download at the time. client listed as 1.8, so i thought that was the version. my apologies.
  8. To your earlier question, no it has not been moved. The database files are on the local disk C:
  9. Got the file. Can i send it to you direct? It appears to have company and IP info in it that may be sensitive.
  10. We are using the default SQL installed with the product. SQL service starts and runs fine.
  11. Tiny. 16 and 8 MB respectively. We only have 15 deployed machines currently.
  12. Hello, Running Malwarebites Endpoint Security 1.8 (installed in March) and it has been great for months. Users started getting notified that their client was out of date so they contacted me. Upon investigation the console was reporting the product licensed, but "Unable to contact server to verify your license key error" Tried to restart the Malwarebytes Management Service service and it will not stay started. No error except that it started and stopped immediately. Now the console will not open at all. the only error i can find in the event log is attached to this post via screen shot. Any assistance would be welcome. thank you, Steve
  13. no problem. Just so you know, i did contact support (one of my first steps) via email and was told that they do not support the beta anti ransomeware at all, and they referred me to the blogs. First i posted in the anti-ransomeware blog that they referred me to and i was told that it was out of scope for that blog. They told me to post in the malware removal blog, and i never got anything back. It could easily be overlooked, i just hope that someone will end up seeing it and it can help improve the product. Anyway, again, thank you for your responses. Much appreciated!
  14. Thank you for the response, and as if have stated, I understand its beta and not going to be perfect. I love the malwarebytes products and have been very happy with them in the past. I am also very happy that no files were encrypted and i was able to recover them, so its all good. All i was indicating is that i submitted the requested logs/directories and heard nothing about them. It would be nice know if it was an actual infection or just a false positive, not to mention why the machine because unusable (though this would have been better info to know before the machine was rebuilt). I updated the blog in-case anyone else was having such issues and came across it. You state that the beta program is designed to find bugs. Well, I either found an infection or a bug, but i just figured someone there would be interested in the fact that after the product found an "infection" (real or not) and was rebooted at its request, the machine became non functional. Production machine or not, I don't think that this behavior was by design, correct? If the behavior is by design, like some kind of lock down mode, it would be nice to have that info going in, maybe have some indication of what is going on when it happens, and maybe a procedure to bring it out of that mode. I hope the logs i provided will help to avoid such issues in the future, especially when the product comes out of beta. thank you for your time!
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