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Deanie

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  1. Okay, I'll contact Microsoft per your suggestion. Thank you so much for all your time...and help....and patience with me. :-)
  2. The last fixit tool ran overnight and has apparently failed. It said "Detecting problems...checking for updates on-line." I rebooted this morning and it has been running again with no progress and the same message. Method 2 is a "System Restore." I honestly don't feel comfortable doing this. I don't want to mess up any info on my computer. I've been meaning to ask you...have all the tools I have run this past week "cleaned out" my computer? That is, is there currently no malware on my computer? Also, the four threats that were identified a few days ago -- were those active threats that affected the functioning of my computer or were they just "potential" threats? I can't help having my suspicions. I began having problems when Microscoft started to "sneak in" Win 10 updates. Then I learned about GWX Control Panel, which I installed about a month ago. It picked up all the Win 10 updates, which I then deleted. It has also alerted me to new updates that Microsoft was trying to sneak in. Anyhow, I'm beginning to think I am running out of options here. Do you think it's time for a new computer?
  3. I rebooted. After giving permission to install Hotfix, I got a dialog box that says "The Updates are Being Installed". Below that, it says "Installation Status: Initializing installation..." Below that is the horizontal install bar that shows progress of the installation by filling up with green as it progresses. Last time, as I said, the green bar went to about 85%, then stalled. This time, the green didn't even begin. It now seems to be stalled at "Initializing installation" for the past 40 minutes or so.
  4. Well, after 3+ hours "Searching for updates", I decided to go ahead and re-boot my computer. When I opened SURT, this time I got a completely different result. It began by saying "Initializing installation", then asked me if I wanted to install "Hotfix for Windows". I assumed this was part of the SURT procedure, so said "Yes". It proceeded to install Hotfix (update 1 of 1). It installed rather quickly, then seems to have stalled at about 85% (my estimate). It's been there for about the past hour......still installing Hotfix. Please let me know what to do. Thanks.
  5. Hi, The first two tools produced the same result -- same Error Code 0x80070057...Not Fixed. The SURT has been "Searching for updates on this computer" for about three hours now. I know you said it takes a while, but it doesn't seem right. Should I re-run? Thanks.
  6. Hi and thanks, 1) I ran CHKDSK to completion. 2) I ran the Microsoft fix and got the following results: Windows Update Error 0x80070057 (2016-05-21-T-10_43_29P) ...Not Fixed Service registration is missing or corrupt ...Fixed Problems installing recent updates ....Fixed I tried to install the 18 pending Windows updates again, but they all failed. Will be back tomorrow -- past my bed time. :-)
  7. I went ahead and opened FRST64, then pressed the "Fix" button. Here is the result: Fixlog.txt
  8. Good morning. I'm not sure what you mean by... "NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work." They are both saved to my "Downloads" folder and both as a Desktop shortcut. ??
  9. Step 07. Here are FRST.txt and Addition.txt: FRST.txt Addition.txt
  10. Step 06. ESET Scan results: Four threats found, log below: C:\Users\Owner\Downloads\ccsetup515 (1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application C:\Users\Owner\Downloads\ccsetup515.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application C:\Users\Owner\Downloads\ccsetup516 (1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application C:\Users\Owner\Downloads\ccsetup516.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application Ron, should I turn on my real-time scanner before performing Step 07? Thanks.
  11. Step 05 (continued): Here is the "Cleaned Up" result of AdwCleaner Scan, after reboot: # AdwCleaner v5.117 - Logfile created 20/05/2016 at 13:45:06 # Updated 15/05/2016 by Xplode # Database : 2016-05-15.2 [Server] # Operating system : Windows 7 Home Premium Service Pack 1 (X64) # Username : Owner - OWNER-PC # Running from : C:\Users\Owner\Downloads\AdwCleaner.exe # Option : Clean # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** [-] Folder Deleted : C:\windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe} ***** [ Files ] ***** [-] File Deleted : C:\Users\Owner\AppData\LocalLow\Microsoft\Internet Explorer\Services\Search_ask.com.xml ***** [ DLLs ] ***** ***** [ WMI ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** ***** [ Registry ] ***** [-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Activities\Search\ask.com [-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\aaaanpaddaaoffccehffldolecpkgpej [-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.Protector [-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.Protector.1 [-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho [-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1 [-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib [-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1 [-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF [-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF [-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B5BAE2ED018083A4C8DA86D6E3F4B024 [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF [-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9 ***** [ Web browsers ] ***** [-] [C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com [-] [C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com ************************* :: "Tracing" keys deleted :: Winsock settings cleared ************************* C:\AdwCleaner\AdwCleaner[C1].txt - [5379 bytes] - [20/05/2016 13:45:06] C:\AdwCleaner\AdwCleaner[S1].txt - [5183 bytes] - [20/05/2016 11:39:11] C:\AdwCleaner\AdwCleaner[S3].txt - [5470 bytes] - [20/05/2016 13:42:11] ########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [5598 bytes] ##########
  12. Step 05. I'm confused about the AdwCleaner instructions. I did not see a "Report" button, so I just clicked on LogFile and below is what was on my Notepad. Also, I do not understand about reviewing files/folders and unclicking the elements I want to save. I wouldn't know what to save. Please advise. # AdwCleaner v5.117 - Logfile created 20/05/2016 at 11:39:11 # Updated 15/05/2016 by Xplode # Database : 2016-05-15.2 [Server] # Operating system : Windows 7 Home Premium Service Pack 1 (X64) # Username : Owner - OWNER-PC # Running from : C:\Users\Owner\Downloads\AdwCleaner.exe # Option : Scan # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** Folder Found : C:\windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe} ***** [ Files ] ***** File Found : C:\Users\Owner\AppData\LocalLow\Microsoft\Internet Explorer\Services\Search_ask.com.xml ***** [ DLL ] ***** ***** [ WMI ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** ***** [ Registry ] ***** Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Activities\Search\ask.com Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\aaaanpaddaaoffccehffldolecpkgpej Key Found : HKLM\SOFTWARE\Classes\protector_dll.Protector Key Found : HKLM\SOFTWARE\Classes\protector_dll.Protector.1 Key Found : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho Key Found : HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1 Key Found : HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib Key Found : HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1 Key Found : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF Key Found : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF Key Found : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B5BAE2ED018083A4C8DA86D6E3F4B024 Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9 Key Found : [x64] HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF ***** [ Web browsers ] ***** ************************* C:\AdwCleaner\AdwCleaner[S1].txt - [4931 bytes] - [20/05/2016 11:39:11] ########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [5004 bytes] ##########
  13. Step 4. Here is JRT.exe (Sorry, couldn't Attach this one for some reason). Will be back in a couple of hours to complete the rest. Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.6 (04.25.2016) Operating System: Windows 7 Home Premium x64 Ran by Owner (Administrator) on Fri 05/20/2016 at 9:01:45.92 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 14 Successfully deleted: C:\ProgramData\best buy pc app (Folder) Successfully deleted: C:\Users\Owner\AppData\Local\best buy pc app (Folder) Successfully deleted: C:\Program Files (x86)\GUTF467.tmp (File) Successfully deleted: C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) Successfully deleted: C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) Successfully deleted: C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) Successfully deleted: C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) Successfully deleted: C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VQRJWZWL (Temporary Internet Files Folder) Successfully deleted: C:\windows\prefetch\FREECELL.EXE-B8D57695.pf (File) Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VQRJWZWL (Temporary Internet Files Folder) Registry: 3 Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value) Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{7C452286-21F8-439C-90DB-F07CAC3CDD4C} (Registry Key) Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{A3067FAB-23F1-4583-9FAF-920EAAE5A873} (Registry Key) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Fri 05/20/2016 at 9:04:43.81 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  14. Below is my ComboFix log. I hope I did this correctly. ComboFix.txt
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