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About Wells15

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  1. well, i went to real-time scanning:on but after that, no where could i find "Excluded Files" to click. I've attached the screen shots that show the choices i had under real-time scanning: on
  2. Thanks Maurice for the reply. i'll follow the instructions but it might not be until tonight. Got work deadlines to meet. just as a matter of interest, Ransomware has enabled just fine for the last three days. But i'll do as you say so we can see if that fixes it for good.
  3. Ransomware beta 7 sometimes doesn't enable. i was told to open new topic, re-post these logs below so you can guide me on cleanup. I havn't had an infection that i know about. I run malwarebytes (paid version). FRST.txt CheckResults.txt Addition.txt Malwarebytes Anti-Ransomware.zip logs.zip
  4. 5 files as requested. thanks for helping. Addition.txt FRST.txt CheckResults.txt Malwarebytes Anti-Ransomware.zip logs.zip
  5. Sorry i didn't know i needed to start a new topic. Ransomware sometimes starts up enabled just fine but about half of the time sometimes starts up disabled. Also sometimes during a session become disabled. Occasionally the fix now or start protection works but most of the time it doesn't seem to respond and stays disabled. Reboot helps sometimes but mostly not, I have followed instructions of other posts to uninstall including doing the clean uninstall. As i recall sometimes that works and then sometimes it has not. Issue is this happens often enough that re-installation is really burd
  6. Have same problem. win10pro updated. i never know if when i start up the ransom ware will be enabled or not. happens often enough that re-installation is really burdensome. Reboot helps sometimes, sometimes not. let me know what file you want me to send unless you have enough data and are already working on it.
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