seocom

Hi, I was in the middle of being helped at the other board when you responded. I agree, you do get a lot of requests. I still kind of disagree with you on the last point. People coming here are usually in a desperate state of mind. Any kind of response is certainly better than no response at all and would give them the reassurance that they at least have been heard and will get some help eventually. Right now I see the responses to requests being made in a fairly random manner, and that was one of my primary concerns when I was waiting for any initial response. Even yesterday when I posted my prior posting, another person got a response from one of the experts within 5 hours of his original post, where others from days before are still out there waiting. It is not a perfect system that you guys have here and it does contribute to a lot of frustration on the users end. Again, I am not trying to criticize here as you guys are doing something great here for the public, BUT I am just giving you a point of view from a user that has gone through your process. For my part, it's the randomness that the cases are dealt with that causes the most concern, and gives some users the impression of "Hey, why am I being ignored here, when everyone else around me is getting help???" In the meantime, thanks again for all that you guys do and if you wish to close this case, please go ahead and do so...I just hope that my thoughts here can somehow contribute to this effort in some small way...Stan...

Dear Blade81, Thank you very much for responding to my request for help. I know that this is a board that is run by volunteers and they are very busy. I certainly appreciate this fact and commend them for their dedication and hard work. That being said. 1/ I know that I shouldn't try the fixes given to others. 2/ It has been almost a month since I posted my original request for assistance. 3/ Nowhere during that time did I receive any acknowledgment that anyone from this board had read my post and had me on their waiting list, nor any indication that I would ever get any type of assistance. This was even after I waited several days and PM'd a moderator as directed in the suggestions section. 4/ I am reading constantly of others that were in the same boat that I was in, meanwhile reading other postings getting answers repeatedly. Is there any wonder that I, and others resort to trying other fixes to resolve our problems? I repeat, I know that you guys are volunteers and are overworked, and again, I commend you all for your efforts and hard work. BUT, as a bit of constructive criticism here, why not put a process in place so that people receive a short response that they have been heard and are being queued for assistance. Please don't just leave people hanging here. You have a great organization in place here and as such, you have created the responsibility for yourselves to also respect the needs of the people that have come to you in the first place. As stated previously, I did resort to someone others fix to resolve my original problem and luckily it worked. I eventually had to go to another forum on another board to help clear up the residual issues left behind by the original infection, but fortunately they were able to help me out. Incidentally, I received a response on the other board almost instantaneously. So again, thank you and keep up the good work, BUT please take my suggestions under advisement for the good of this board and all who come here for assistance. All the best, Stan...

oh well, I guess some people get help here, AND OTHERS DO NOT... (even after waiting patiently, and then PM'ing a moderator, as suggested in the help files) :)

Hi all, I posted here with a virus problem a couple of weeks ago ( http://www.malwarebytes.org/forums/index.p...c=25185&hl= ), but unfortunately did not get any response. While I know that you guys are busy and that you volunteer your time, which is certainly appreciated, I hope that someone can help me out with finishing clearing things up. I did find a solution to the virus on another forum by reading of someone with similar conditions on their computer. Turned out to be " Trojan Horse Generic 14 ". Infected file was " eventlog.dll " in system32 folder. After deleting this file, I was able to run Malwarebytes and it detected and cleaned four Trojan Horse Generic 14 files with various four letter dot extensions. I can now run (couldn't before during infection) Malwarebytes and the scan now comes up clean. I still have problems with firefox (3.5.3) with bookmarks. Older bookmarks from before the virus are fine. Most of any saved after virus sometimes work OK, other times they go to other sites than where they are supposed to go. Also bookmarks don't get saved sometimes, but they then appear saved afterwards, but they appear and disappear at will. As I said, Malwarebytes log comes up clean. Here is a copy of hijackthis log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:07:12 AM, on 9/30/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\RTHDCPL.EXE C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe C:\Program Files\Spybot - S & D\TeaTimer.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Prevx\prevx.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Google\Update\GoogleUpdate.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Prevx\prevx.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\PROGRA~1\AVG\AVG8\avgnsx.exe C:\Program Files\Common Files\aol\1249833265\ee\aolsoftware.exe C:\Program Files\AOL 9.1\waol.exe C:\Program Files\AOL 9.1\shellmon.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.seocom.com/stan/ddopen.html R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file) R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\pdfforge Toolbar\SearchSettings.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll O2 - BHO: pdfforge Toolbar - {B922D405-6D13-4A2B-AE89-08A030DA4402} - C:\Program Files\pdfforge Toolbar\pdfforgeToolbarIE.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\pdfforge Toolbar\SearchSettings.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll O3 - Toolbar: pdfforge Toolbar - {B922D405-6D13-4A2B-AE89-08A030DA4402} - C:\Program Files\pdfforge Toolbar\pdfforgeToolbarIE.dll O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [iNPROCOMMWireless] C:\Program Files\Atheros\Wireless\Utility\WlanUtil.exe O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKLM\..\Run: [searchSettings] C:\Program Files\pdfforge Toolbar\SearchSettings.exe O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - S & D\TeaTimer.exe O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.1\AOL.EXE" -b O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe O23 - Service: CSIScanner - Prevx - C:\Program Files\Prevx\prevx.exe O23 - Service: Google Update Service (gupdate1ca1a92eb89107a) (gupdate1ca1a92eb89107a) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe -- End of file - 5509 bytes Thanking you in advance for your assistance, Stan...

just a quick note, it did not let me upload this file...Stan...

Hi, Thank you in advance for any assistance you can give me. I have a Toshiba laptop with XP Pro sp2 Problems started after I downloaded and ran a program called Mini.Stream.Ripper.2.7.45089.exe. (Supposed to be a program that allows you to record an online audio stream.) I ran the install, nothing happened, and the install program even erased itself. (Big Oh, Oh at this point. That's why I tried to run Malwarebytes right away.) I do have another copy of this Mini.Stream program that I downloaded again after the first one disappeared (attached file to this message), if it would help. I read through the self-help sections and have tried various things mentioned. Results as follows: 1/ Malwarebytes will run once after install, but just disappears shortly after starting. I renamed setup file. I renamed mbam.exe. I installed to different folders. As mentioned above, it starts once, allows me to updated virus file, starts scan, then just disappears. After this, I cannot start program as it gives me the no access message, so I cannot even give any log files. 2/ Tried HijackThis Logs. It starts, then just disappears like Malwarebytes. 3/ Tried RootReapeal. The same thing, it starts, then just disappears like the other two programs. 4/ Looked for non-Plug and play driver similar to TDSSserv.sys, but could not find anything. 5/ AVG Free does not come up with anything, so sorry I do not even have a name to give you for whatever this infection is. I even tried Kaspersky online scanner, but it comes up with nothing except a couple of old things transferred from prior machine (two not-a-virus hits) Your program has helped me out of a jam in the past, but this time whatever it is will not let Malwarebytes do it's thing, so you guys must be doing something right if they are afraid of you. Thanks again, Stan...