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Posts posted by Trentham

  1. It seems today the feedback button is working OK, even though the computer's not been rebooted since the original problem (though it has hibernated).

    Anyway, Im attaching the archives requested.

    I would point out that when I tried to zip the logs file, it said it couldn't add the mbamservice.log file because it was in use, even though I'd terminated the MBARW program.  I made a copy of the log file and that is what's in the archive.

    Malwarebytes Anti-Ransomware.zip


  2. Following an installation issue I had (reported in another posting),I tried to use the feedback button (both before and after registering this account) and got the message (and still do), "Google Chrome is unresponsive, relaunch now?".  No matter which button I press,nothing obvious happens - and Chrome is certainly not unresponsive; I'm using it now.

    The feedback button seems to be consistent in this effect.  On my other laptop where Firefox is the default browser, the feedback button opens the browser at this forum, and the same happens if I make Chrome the default browser.  It would seem to be related to the particular computer.

  3. Not now a problem to me but I thought I'd just post my initial problem...

    I've 2 laptops, both running Win7 and installed Anti-Ransomware Beta on the first with no problems.

    I installed it then on the 2nd one and got when I ran it it gave the message about my licence not activating.  There seemed to be no way for me to fix whatever was wrong.  I closed the program and restarted it and this time it came up with a message saying I wasn't protected but this time gave me a 'fix it' button which worked.  There are no error or warning events showing in the event viewer.

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