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TimBerlin

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  1. A late follow-up on this: I have been very short of time and my Bitdefender subscription was due for renewal anyway, so I tested Kaspersky. It had no problems coexisting with Malwarebytes, and I now subscribe to Kaspersky. This has resolved the issue that I raised with you - in fact, since the change of AV software, PC has once again been 100% reliable (touching wood very firmly). Thank you for your help along the way. TimD
  2. I will try to dig out the neccesary info. I will also send the logs as requested. However, both will be tomorrow because it is evening time for me and I have a promise to keep!
  3. I have set the exclusions in both Bitdefender and Malwarebytes, as you instructed. I have also reduced the start-up apps to the bare minimum. Still the BSODs continue. The only thing that stops the BSODs is to disable Malwarebytes from starting. It does appear that mwac.sys or another Malwarebytes process is implicated in the BSODs. Please tell me what FRST reports you would find useful. Thanks for your help with this...... Tim
  4. Thanks Usamsa, I'll wait and see what Maurice Naggar says, or what your experiments turn up.
  5. This is what I did earlier today. Yes, the Bitdefender Uninstall tool removed the driver. Yes, I downloaded and installed a fresh copy of the latest Bitdefender Yes, I checked the driver version - still v7.00.16 (same as before) BTW this PC is running Windows 7; spec below. Further advice eagerly awaited...... TimD Computer name: IRIS Windows version: Windows 7 Service Pack 1, 6.1, build: 7601 Hardware: H97-D3H, Gigabyte Technology Co., Ltd., H97-D3H-CF CPU: GenuineIntel Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 16GB
  6. I just reinstalled BitDefender and it reinstalled v7.00.16 of bdfwfpf.sys. See my new post.
  7. I just reinstalled BitDefender and it reinstalled v7.00.16 of bdfwfpf.sys. See my new post.
  8. Until 10 days ago, I never had a BSOD on this PC since building it in October 2015. Like others, recently I have been getting frequent BSODs of the BAD_POOL_HEADER flavour. WhoCrashed pointed at mwac.sys. I followed the advice given by Maurice Naggar in this post. In fact I followed it to the letter! Now I have other BSODs: PAGE_FAULT_IN_NONPAGED_AREA then DRIVER_IRQL_NOT_LESS_OR_EQUAL. Again, WhoCrashed points to mwac.sys Following advice from Usamsa in recent posts, I checked bdfwfpf.sys both before and after removing/re-installing BitDefender & Mbam. The file date created shows as today, so it has been refreshed, but the file version (v7.00.16 of 9-Feb-2016) is the same as before. Advice please! Tim D
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