Glad to hear that you are happy with the product and have not experienced any significant problems.
However, like many people posting here, I have had problems. I don't think that we can all be blamed for being the cause of our own problems, or for posting unreasonable criticism of MWB on the forum. Most people here seem to raise legitimate concerns and they generally receive the support they need.
My problems have always been resolved, so I am happy with the support I have received here. The application though, has had too many glitches in the two years or so that I have been a user. One issue involved the release of a corrupt threats database affecting the whole user base.
Still I will continue to use the application as it certainly has helped recovery in the past and the support is certainly the best I have experienced from any of the applications that I use.