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ggeinec

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  1. Can MBAM be successfully installed while disconnected from the internet? Or does installing MBAM require a working internet connection? I ask because I'm wondering if folks who want to temporarily go back to 4.6.8 or 4.6.9 until v5 settles down can disconnect their internet connection, install MBAM 4.6.8 or 4.6.9, turn off automatic updates, and then reconnect to the internet.
  2. Additional information that may or may not help . . . I am having the same no MBAM database updates since 05/19/2022 problem on three old Windows 7 PCs. All are still running MBAM 2.2.1.1043. All are current with the non-ESU Windows Updates that Microsoft still pushes out to Win7 PCs. All are running the current version of ESET NOD32 antivirus and are current with updates. Not all three PCs are started every day nor kept on all day. All three PCs still successfully complete a MBAM scan, albeit with the last database version update they each received. The most recent MBAM database update for each of the three PCs is 2022.5.25, 2022.5.19.5, and 2022.5.19.8. The first indication I had about this MBAM database update problem was when I got the 'Databases out of date' pop up after starting the PC with database version 2022.5.19.5 on the morning of 05/19/2022. When I tried a manual update from within the dashboard I got the 'No updates available' response, and I have gotten the same response again every time I have tried since then on all three PCs. The first indication I can find of this MBAM database update problem in the log files is that on 05/18/2022 the Protection log on the PC with database version 2022.5.19.5 shows a failed attempt to update at 8:44pm Eastern US time with 'No internet connection detected'. Then another attempt to update failed at 11:45pm with 'Unable to access update server'. A strange thing is the Protection log for 05/19/2022 for this PC is empty but the Scanning log is there and appears to be normal. All Protection logs before and after 05/19/2022 on this PC are there and appear to be normal. Another thing, if it is relevant. I am able to able to access the server at https://sirius.mwbsys.com/ and get the 'ok' message. on all three PCs.
  3. Understood. I figured as much. That's why I put my disclaimers at the top of my message. Sometimes others already have been down the road I'm on now and could have chimed in. In any case, this record is here now I can point the licensing folks to this thread for background if they want it. Thanks again for taking the time to respond.
  4. I don't get that arrow you highlighted: I am on my.beta.malwarebytes.com. Yeah, I can be patient on that ticket, just thought I might be able to lessen their load by getting a quicker response here. 🙂 Thanks for taking the time to respond.
  5. Disclosure - I have an outstanding ticket (3711839) initiated three days ago but from Porthos's response to scude's post about response time for tickets I'm trying this venue . . . I don't see anywhere else to post this so I'll try here. A few days ago at their suggestion I switched from Malwarebytes' old account dashboard to their New Experience dashboard. None of my subscription data transferred over to the new dashboard, it's empty. I have logged off and back on to the new dashboard multiple times since then. Still empty. I have toggled off the new dashboard 'button' and asked to switch back to the old dashboard multiple times and when I sign in again I still get directed back to the new dashboard every time, still empty. I have disabled tracking blocker add-ons and turned off Firefox's tracking blocking for the portal site, I have cleared the Firefox cache and cleared out Malwarebytes' cookies. Doesn't help. Is anyone else having these issues? Thanks!
  6. Right, I understand that. I think there may have been a misunderstanding. I will not be copying Malwarebytes. I interpreted "Also, just wondering how long before you migrate to Windows 10." to mean how long before my Windows 10 PCs will be up and running and ready for Malwarebytes. As each one is ready I will follow the procedure you described above.
  7. Registering licenses - I have an account at Malwarebytes. I wondered why my MBAM wasn't showing there. Thanks for pointing out that I need to register my own software and for pointing to the instructions on how to do so. Deactivating and reactivating - I understand about deactivating and reactivating MBAM when moving it to a new system, but what about deactivating and reactivating MBAM when reinstalling MBAM on the same PC while troubleshooting, after replacing a hard drive, etc.? MBAE - Yes, I am aware that MBAE now comes with MBAM. Thanks for the reminder.
  8. Soon, I hope. I have the first Windows 10 PC which I expect to take the longest time. After that the other two should move more quickly depending on how much life gets in the way.
  9. Hi Maurice, Thanks for the reminder to deactivate my MBAM licenses before I proceed with upgrades to MBAM. By the way, I bought my three MBAM lifetime licenses from Newegg in 2011. These licenses do not show up in My Account online so I would need to deactivate them from within the software. Do I need to deactivate and reactivate MBAM if I am uninstalling and reinstalling the same version of MBAM on the same PC? Or do I only need to deactivate and reactivate when I am moving the license to a new OS or the same OS on a new PC? For example - If I run the Support Tool to remove MBAM v2 from the problem Windows 7 PC that is the subject of this thread and then I reinstall MBAM v2 again on that same problem PC do I need to first deactivate the MBAM license on that PC? Also, I have a separate 3-PC license to run Malwarebytes Anti-Exploit Premium on our three Windows 7 PCs. I assume that when I run the Support Tool on the problem PC it will also remove MBAE on that PC, correct? Will I need to do anything to deactivate and reactivate MBAE or will I just need to reinstall MBAE on the problem PC? And - just to clarify - we do NOT plan to stay on MBAM v2 past end of life for these three Windows 7 PCs. We are preparing to replace each of these PCs with a new Windows 10 PC, one at a time. As we retire each Windows 7 PC we will deal with upgraading MBAM to the current version on the new Windows 10 replacement PC. And I know that when we do this we will no longer need standalone MBAE because now it is included in MBAM. Thanks!
  10. Thanks again, Porthos, for your quick response. Actually, we are not sticking with Windows 7. We have three Windows 7 PCs with lifetime licenses for MBAM that we are in the process of replacing with new Windows 10 PCs. When we have those Windows 10 PCs up and running we will deal with the upgrade transition from MBAM v2. At this point we don't want to complicate the process of moving from Windows 7 to Windows 10 by also adding in an upgrade to MBAM v4 on our current Windows 7 PCs which soon will be removed from service and put into well deserved retirement.. Thanks again for all the help you provide on this forum!
  11. Thanks, Porthos, for your quick response. I suppose 'It wants to install the current Version 4 of Malwarebytes.' is less disturbing than the alternative that some malware has hijacked MBAM, or that something else similarly serious has gone wrong. But I am rather annoyed that MB would, without prior warning nor notification, start throwing up the request to run mbamresearch.exe and the banner about updating to a newer version without providing more details about exactly what the consequences of doing so will be. I would not be surprised if a lot of folks who still are on v2 will unwittingly start the update to v4 without knowing what they are getting themselves into. Short of uninstalling MBAM v2 is there a way to stop this mbamresearch.exe window from popping up and to remove the already downloaded v4 files to prevent accidental installation of v4? Thanks for all the help you provide on this forum!
  12. Sorry if this is in the wrong forum. If it is, please direct me to the correct one. 🙂 We have a Windows 7 Home Premium SP1 64-bit desktop running MBAM 2.2.1.1043 and MBAE 1.13.1.127. The database version is 2020.02.10.12. Today on startup (twice) we get an elevated privilege window prompt asking for administrator password and permission to run mbamresearch.exe. And there is a red triangle with an exclamation point on the MBAM icon in the pop up task bar tray. When we open MBAM 2.2.1.1043 it opens with a pop up window that says 'A new version of Malwarebytes Anti-Malware is ready to be installed. Install now?'with an OK button and a Later button. And there is a big yellow banner across the top of the main MBAM window that says 'Your program version is out of date' with a button that says 'Install Now' but there are NO details about what will be installed. What is going on here? What is this? This is the first time we are seeing this and it's happening on only one of the three Win 7 PCs that all are set up the same way. Is MB now rolling this out to those of us who have MBAM v2 (or v3) trying to push us into updating our MBAM to v4? Or is it something else? These PCs are all several (7 - 10) years old and about to be replaced with new Windows 10 PCs so we DO NOT want to upgrade them to MBAM v4. Thanks for any thoughts about this.
  13. OK, so after monitoring for a few days it appears that Adobe Reader is triggering the random 'Adobe Reader is now protected' notification window when it is checking for updates.
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