sschorr
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Posts posted by sschorr
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This is the OP: it was flagged when I tried to run it, not upon download
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Yes, that is the location and version of adwclean I downloaded. There was no "redirect". Malwarebytes is up-to-date and I have done several full scans, as well as with my Norton 360 AV and Windows Defender. I can only presume that MWB thinks adwclean is a potential threat and has flagged it as such.
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Here is the link I was given on bleepingcomputer was the site URL plus /download/adwcleaner/. (not really sure what you meant by "code tags") I did it twice to make sure I was using the Download link for that specific piece of software. My frustration - if this tool has been used "hundreds of thousands of times", why would MWB itself block it? There were no instructions that said "if MWB flags this as PUP, just add it to the Exclusion list" or any recognition that MWB itself is preventing the tool that Support points me to as malware.
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I do not know how to handle this - I opened a Support case (#445729) as MWB was not running per the Schedule I have setup. My MWB install is a paid MWB Pro version. The issue is that the MWB Support tech has been sending me links to adware removal tools that are not MWB products ( they are on www.bleepingcomputer.com per this tech support person's instructions). The first program would not even run on Windows 8.1. The second one will not run because Malwarebytes Pro flags it as a PUP.Conduit danger!!
Since there is no way escalate or call MWB Support, I am stuck with posting to this Forum for advice/guidance. I am very concerned that MWB Support is having me download 3rd party tools that their own software flags as a potential virus/malware threat! What recourse or course of action should I as a paying customer follow? How do I verify that this support person is following MWB company practices? Why would Support be sending me links to software that their own product flags as a potential threat?
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I manually updated to today's .10 version, restored teh file to its original location and ran a Full. It no longer is flagged as a Trojan. Thanks.
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It is based on this morning's DB update v2012062907
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Right, the message come sup as you state, but it is flagged against the file I identified in my post.
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The attached zip file and log show mbam flagging a dll that is part of our IBM client as a trojan named TROJAN.XBUILER302. PLease advise ASAP.
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MWB version 1.46: copying files from SAN storage array, normally at 50MB/sec, now slowed to 10 MB/sec with MWB enabled. happens across all corporate clients.
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Just trying to confirm that MW has replicated and is working on a fix to the file copying and Windows Backup performance hit we are seeing with 1.45.
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The same performance hit is happening on our 32 bit Win7 PCs as well
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The web blocker is the whole reson we bought it......doh!
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We are on 1.45 paid corporate. On Win7 PCs', when doing either a Win7 backup to USB attached drive or copying files off a network drive, we are seeing a 5x-6x performance hit on the PC. Dual core shows one CPU running 50-90% and PC virtually freezes. Turning of MBAM (via unchecking startup box), and performance sees significant improvement. Also, with MBAM on, transfer speed is below 2MB/sec, while with off over 10 MB/sec.
Are there any options to have MBAM ignore backups or file transfers?
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Nevermind! I found this on another part of the Forum:
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I do not see anywhere to whitelist an IP. The Help section also provides no infomration on how to do this. Please provide directions.
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So, this begs the question of enhancing MW to allow "White Lists" of URL's - is this possible for an enhancement for the Paid MW version? That way, we do not have to urn off IP Protection in general.
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www.storagenewsletter.com is being blocked by MW as "malicious". This is a highly respected site and newsletter in the computer industry, but MW will not allow this site to be displayed. Please correct or verify.
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PS. I notice your timestamps are not using Daylight Saving Time.
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I would like to address the corporate licensing delay that we receive many inquiries about daily.
This entire week we have been interviewing several candidates for sales positions in our corporate office in San Jose. We expect to make our decision by this weekend on which candidates we end up going with. While this is a private matter for the most part, I felt it is my obligation as CEO to inform our customers and potential customers that we are working on this issue and to assure you that our support team, consumer and corporate, is not affected.
Additionally, if you requested a quote and have not received one in approximately 3-4 days, please check your spam filter. Finally, if you have not used a business e-mail and have requested a quote from a free e-mail service chances are we did not prioritize that request. When requesting a quote, please be sure to fill out all information and send it from a business e-mail address.
Thank you all for your remarkable patience!
Folks,
I am the CIO at Dot Hill Systems Corp. My team has been trying to get a quote to cover about 35-400 clients with a paid Malwarebytes license. While your product is very good at spotting an deliminating a lot of malicious code, and I have a personal paid license, we really would like to get this deployed ASAP. What can we do until you complete your hiring?
Regards,
Dot Hill Systems
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Thank you. i tried going to the link you provided, but it just times-out.
Please disregard my post on your link - it just took many minutes to get to.
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This IP is presently blocked due to over 70 malicious domains;
Thank you. i tried going to the link you provided, but it just times-out.
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This IP is being blocked - how do I determine this is legimate? This IP is coming up when we receive a valid newsletter via e-mail.
Malwarebytes Support Using Software MWB flags as PUP
in Malwarebytes for Windows Support Forum
Posted
OP: OK, Firefox hit the nail on the head. I did not pay attention to the link on bleepingcomputer to download and clicked on a link in the paid advertisement section - you know, the one with the BIG Download button. Stupid is as Stupid does.
Downloaded the correct program (MBAM had deleted the other) and all is well - Adwcleaner ran fine, finding nothing amiss.
Thank you FF and Mr. Galt.