TempLost

September 8, 2023

Good morning all. Long time, no post, but that's mainly because Malwarebytes continues to perform well (not that it's put to the test often, thankfully). I too am seeing the error reported in this thread in Reliability Monitor on my aged ThinkPad T450s running Windows 10 Pro.

Just in case it helps in resolving the issue, I attach my MBST Support Tool results.

mbst-grab-results.zip

July 17, 2020

Thanks @Pierre75
- good to know I'm not on my own. I'm British but have lived in France for nearly 14 years, although my grasp of the French language is less than it should be! Stay safe.......

July 15, 2020

I don't know Steve, but I too wish him well - we seem to have been fitted with our modules about the same time. Don't remember much about it - I was still complaining about my looks when they were handing the brains out🤣

July 14, 2020

Nice one! 😀

July 14, 2020

Thanks for the reassuring words - I wish could get an update for my hard-wired 1940s vintage anxiety module! 😱

July 14, 2020

2 hours ago, Maurice Naggar said:

Hi Templost.

Just so you know. the Windows 10 version 1909 is good thru May 11, 2021.

Hi Maurice,

So I understand. I presume that Microsoft will eventually provide an update or a driver that will facilitate the move to the 2004 Feature Update on my ThinkPad but I guess there's no guarantee of that - if I remember correctly, Lenovo doesn't even admit to testing 1909 with the ThinkPad T450s. I was a Windows 7 user before this move to W 10 on a refurbished laptop and the whole Features Update and 'Windows as a service' scenario is somewhat daunting. What exactly is meant by Service Life? Does 1909 get limited security updates after May 2021?

Thanks Advanced Setup as well for the link. Interesting, if confusing reading. I'm right up to date with drivers, I think, as I regularly check out Windows Update, Lenovo driver downloads and Intel also. As I said earlier, I'm in no rush to move on from 1909 but am interested to know what's blocking 2004 being offered.

Iain

July 14, 2020

Have been running the latest Beta and component updates on Windows 10 Pro 1909 with no discernable problems. Windows Update tells me that W10 2004 is not yet ready for my ThinkPad T450s(!), but I plan on keeping my head below the parapet for at least 90 days anyway before I venture to update.

Thanks again to the team for a great product.

July 11, 2020

And I thought one of the benefits of a divorce was to put all the bitterness behind you so you could get on with your life? Evidently not..........

June 2, 2020

Makes sense - setting changed and all well now. Thanks!

Iain

June 2, 2020

I've recently bought a Samsung Galaxy A40 (Android 10) and installed Malwarebytes Premium 3.7.5.6. All runs as expected except that, under Non-critical Issues, Malwarebytes wants me to set up Background Exclusion. When I click on the displayed 'Set up Background exclusion', I'm taken to the 'Optimise Battery usage' page, where the option is already switched on. Any ideas about what I should do to get rid of this warning? Thanks as always,

Iain

April 22, 2020

Great - I'm sure someone will be along to help you soon - hope your problem is resolved quickly.

April 22, 2020

Please download and run the Support Tool as indicated in post # 2, then upload the zip file generated so that one of the experts on this forum can help you.

April 22, 2020

As a long-time user, I would certainly recommend you try it again. Like any other constantly and rapidly evolving software, especially security software, there is the inevitable possibility that problems of incompatibility may arise, but these are normally resolved quickly.

I use the latest version of Malwarebytes 4 Premium alongside Windows Defender with the current release (1909) of Windows 10 Pro and am confident that this combination gives me a high level of security.

April 5, 2020

A further update:-

I spooke too soon and the incidents of dropped wireless signal reappeared but I haven't had the opportunity to do any further testing. I was pretty sure that I was wrong in suspecting that Malwarebytes might be the cause and came across this link on the Lenovo site with some suggestions for resolving the problem - https://support.lenovo.com/gb/en/solutions/ht502846

Method 7, Disabling 802.11n Mode from 11n/ac to 11ac for the Wireless Adapterseems to have done the trick and no more dropouts have occured since I made that change. Just in case it helps anyone else...............

April 4, 2020

If the butcher says he's updating his prices, I would not necessarily deduce that the baker is doing the same. Apples & oranges (oh, no, that'd be the greengrocer😂).

February 28, 2020

That's a shame - I don't have either of those problems on Windows 10 Pro x64 1909.

February 28, 2020

I don't know whether the latest version will resolve your issue, but please post back with your feedback.

February 28, 2020

There has just been a new Malwarebytes update 4.1.0.56 that addresses some issues- I would suggest you give it a try............

February 25, 2020

Just an update:--

I still got a few incidents of my wireless connection dropping out since my last post and did some more work trying different drivers for the Intel(R) Dual Band Wireless-AC 7265 on the ThinkPad T450s. I had been running the recommended driver installed from Windows 10 Update, but then tried the tool on the Lenovo site which recommended another driver, which didn't improve the dropouts. I then went to the the Intel site and their tool recommended yet another driver, version 19.51.27.1. Since installing that driver, I've not had any more episodes of dropouts, so I suspect that the fault lay elsewhere than with Malwarebytes - so thanks for all the help here and apologies for the wild goose chase!

February 18, 2020

@LiquidTensionDon't have the automatic dumps switched on at the moment, I'm afraid - but I've not had a reoccurrence of the issue since a clean reinstall of MB via the Support tool, so perhaps just my setup. If problems reoccur I'll try to do some more disciplined testing and reporting.

Thanks as ever!

February 17, 2020

Wouldn't surprise me either🙂

February 17, 2020

I'm not exactly sure whether the problems I have with Desktop Search are mine or Window 10's, it's not something I've devoted much time to - been too busy getting other things sorted. So Ihave to take a deep breath, go back to the beginning and ..read all the info I can and make sure everything is set up correctly before I start pointing fingers.

I've always (well, for 20 + years) used Office Outlook as a contact manager and it's worked pretty well. I've got loads of history in PST files and Windows search, certainly in W7, would pull stuff out in a trice.I don't rely on it entirely for emails as my accounts are all Gmail or use domains I own as a portal for Gmail, and I can use webmail in extremis or a Gmail app and still keep in touch. PST files can be a bit fragile and using CompanionLink to sync with Google Calendar can be a bit too exciting at times, and if I was starting again I'd do it all differently but I'm too long in the tooth to change. And better the devil you know.........

Windows 10 doesn't search PST files and one has to use a third party solution - crazy, but true. What I want to do is search the content of Word, Excel etc files for particular content and I thought I knew how to do this successfully but it doesn't seem to be happening just now and my brain has turned to mush. To add to this, I know that there has been an issue with W10 1909 recently that's screwed up Search. It's not an immediate problem because Lookeen works superbly for Outlook where 90% of my off-the-web searches take place and I'm a retired guy in rural France with more important issues that should be occupying my time (or so my wife tells me!) but my natural curiosity bugs me to solve it.

So one for another day......... But I've reinstalled MB4 and excluded Casper and I'll come back on those issues if they reoccur. And look further at Windows search later and report back.

February 17, 2020

Good thoughts on the Casper Backup, I'll do that next after I do the MB reinstallation. Not just me thenon Controlled Folder Access then!

Now, if I can only get Windows Desktop Search running properly in Windows 10, I might stop missing Windows 7 altogether. Used to be able to perform fast searches on the contents of my Outlook PST and Archive PST with W7 but, without telling me, they took that away in W8 +, so I invested in Lookeen Search which does a great job of searching PST files. It can also replace Windows Desktop Search but I haven't really investigated that part of it, so I guess that's the next step. ............

February 17, 2020

Thanks for your advice @Porthos - I did have controlled folder access switched on the other day just to try it out but switched it back off as it gave me more grief than I thought it was worth, and it's still showing as off. Perhaps it was on when the last MB update occurred, but I don't think so. Do you think a reboot and a clean reinstallation of MB via the Support Tool might be the best next step?

February 17, 2020

I haven't noticed anything amiss while using the laptop but Reliability Monitor has recorded two instances of an APPCRASH associated with the Malwarebytes Tray Icon, yesterday and today. I attach the Support Tool report that I've just generated after reviewing today's Reliability Monitor status - the APPCRASH details are below. If you could throw any light on the cause or pass on the results if it helps developers. I have had a few issues show up in the Reliability Monitor but nothing I view as serious incidents. Everything seems to run well and I ran CHKDSK and SFC with other diagnostic checks. If there's no obvious cause, I'll run the tool again and reinstall Malwarebytes 4.

I'm running Windows 10 Pro 1909 Build 18363.657 on a recently purchased refurbished ThinkPad T450s with a new 1 TB SSD

=========================================================================================================================

Source
Malwarebytes Tray Application

Summary
Stopped working

Date
‎17/‎02/‎2020 13:24

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   mbamtray.exe
Application Version:   4.0.0.553
Application Timestamp:   5e3e0390
Fault Module Name:   Qt5Core.dll
Fault Module Version:   5.13.2.0
Fault Module Timestamp:   5e3cb983
Exception Code:   c0000005
Exception Offset:   000000000020d435
OS Version:   10.0.18363.2.0.0.256.48
Locale ID:   2057
Additional Information 1:   e46c
Additional Information 2:   e46cfebabd6a927c2fe489b366a46e1d
Additional Information 3:   10f2
Additional Information 4:   10f2aafe9ec2912d9fdf74317fe6bdc4

Extra information about the problem
Bucket ID: 8c9c2e4194bc9104af256f12b4e9f7d0 (2244322115449386960)

=========================================================================================================================

mbst-grab-results.zip

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