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cgh

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About cgh

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  1. cgh
    Would disabling Fast Boot from within the BIOS resolve this issue?
  2. cgh
    I apologize, I meant they are Windows 10 1803.
  3. cgh started following Dell DWLAN - False Positives, MEEClientService not starting up automatically, Quarantined .WBT file and and 2 others
  4. cgh
    Hi, We have noticed that a few new PCs we have rolled out doesn't show as online on the Malwarebytes Managed Console. I noticed that on these PCs, MEEClientService isn't starting up when I look in Services.msc. When I click "Start", then they show up as "online" in the MBAM console. When I reboot the new PCs, the service isn't running anymore until I manually start them again. I have tried reinstalling the Malwarebytes client on the new PCs but it doesn't fix the issue. These new PCs are Windows 10 Pro 1809. Is there a fix for this?
  5. cgh
    Just tried your suggestion above and it's still in quarantine. I made sure to run the Command Prompt as Administrator. Is it possible that the program that the file is associated with still needs to be installed on the PC before it can be restored? It appears that the WBT file is part of WebEx and that program is removed from the PC.
  6. cgh
    It didn't state that it was marked to delete on reboot. I rebooted it and it's still quarantined.
  7. cgh
    I tried to restore from the Management console and from the client but it wouldn't restore. It's still in the quarantine folder.
  8. cgh
    There are other .wbt files on the PC that haven't been quarantined. Do you want me to send them?
  9. cgh
    We have a computer that has a quarantined .wbt file labeled as a Trojan.Dropper.Gen. Would anyone happen to have more info on this? I attached a screenshot from the MBAM console.
  10. cgh
    I restored QT Tool Lite.exe on the PCs and did a full scan on them. No threats detected now after restoration of the file.
  11. cgh
    On one of the clients' PCs, I restored QT Tool Lite.exe and ran a full scan on it. It didn't quarantine the item this time. The database during the scan was v2017.05.10.06. I'm going to try the other PCs.
  12. cgh
    I emailed Malwarebytes Corporate Support after posting this and they replied back stating that this is a false positive and that this will be fixed in the next database update v2017.05.10.02.
  13. cgh
    Hi, This morning, several of our computers have quarantined “QTtool Lite.exe”, which seems to be a Dell Backup and Recovery tool. Is this a possible false positive or a legit threat? I attached a screenshot of the detection from the Malwarebytes Management Console. Please advise.
  14. cgh
    Hi, A computer at our workplace has a threat detected named "PUM.Optional.NoDispScrSavPage". It didn't quarantine it in the Malwarebytes Management Console. I'm not sure exactly what this is about. Can anybody give more information about this? See attached screenshot from the console.
  15. cgh
    Will updating the client PC's database automatically take the quarantined items out of quarantine?
  16. cgh
    This is happening to our workplace as well on two of our Dell laptops.
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