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Doctor9fan

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Posts posted by Doctor9fan

  1. I’ve been following as I too wondered how to activate Ver 5 should the need arise so I thought I’d follow the suggestion to contact support. My advice is don’t bother as they had no interest in offering me an up to date key & just said I could activate by signing in - where they didn’t say but I assume it is mymalwarebytes. No doubt the op answer from support will be the same.

  2. On 8/6/2021 at 7:11 PM, AdvancedSetup said:

    Hello @Doctor9fan

    If you're still having issues then please get us some logs to check and see what may be going on. Your old logs are just that, old now that you've done a clean removal already.

     

    To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

    NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    • Download the Malwarebytes Support Tool
    • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
    • In the User Account Control pop-up window, click Yes to continue the installation
    • Run the MBST Support Tool
    • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
    • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
    • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

    Thank you

     

    Thanks @AdvancedSetup The problem has been resolved by removing GoG.exe from the list of ‘hide notifications when these programs are running’ & all was fine. I added the program again & all remained working.

    The thread can be marked as solved.

    • Like 1
  3. Thanks nukecad. In my case the notification doesn’t appear so no sign anything is happening.
    I’ve narrowed the problem down to Galaxy (GOG) client, if I exit it completely then the update runs, if I remove it from the list of quite notification list then the update works, however if I keep it running in the taskbar but running in the background then the problem returns.
    I then removed it from the ‘hide notifications & stop updates when running these programs’ list & added it again & it seems fine. 
     

    I’ll continue to monitor the problem.

  4. Unfortunately I had to recover using a system image last night (due to a (believed) problem after a Windows update) & am currently running a complete scan. Currently the list of suspect files is 27 & while I’m hoping many are pup/pua I’ll see what they are & report back.

  5. I ran a full scan of MlawareBytes premium & it found 7 infections all under: C:\WINDOWS\INSTALLER\, I believe these are a false positive:

    File: 7
    Malware.Heuristic.1001, C:\WINDOWS\INSTALLER\12B11B2.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003E9, dds, 01226420, 2E504E6E9EE2B5806E4A4812F9D1190D, A8CFFB0D2414D226AB920674724C0E174E6EBF62561C115C4F40350CA30FED34
    Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\18A1890.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, BAD462F14DC27EE5113C81F77618EEC1, DCA20787748D5FF7F688E08B74F6FBA3734BB1368FB17759AC4B4CA24B2C190C
    Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\18A18D7.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 22B3E13F0B11F9DB0C40BE10778C696E, 924CF38B1B8FCCC877E50FA972BB56DEAD5C9904B2F857A9E68A029CD33E2F24
    Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6E8.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 8C37611C553CC2816A56EBA69EE6F4B5, 92BCFFEF5F31232DFFEE264728432021CF78D1416C75A2A830D500A054E01F63
    Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6EE.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 8D721DAC2C326AAD7307E189FD72929E, 8E2BEE262DA839961A7C0E8D59F999EBC5E34F2E8707C48234D9A873AA2888D5
    Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6F1.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, 842C06C5277EB8FD73C90CBA11140481, 877EC8CE5D1E0D92568E06931EE810B6C5C3AC242FE93DF97D6C5945D9489A23
    Malware.Heuristic.1003, C:\WINDOWS\INSTALLER\616B6F4.MSI, Quarantined, 1000001, 0, 1.0.40009, 0000000000000000000003EB, dds, 01226420, D1A2AF753FA5F1CE6C0FB72A9017911C, 7EFA8941D4F4F59C91DEC03493F73FB5A7A157A7F12AFC067AE9098662AD82AE

    Yesterday I ran MB (quick scan) & the latest version of Norton 360 & nothing was found.

    mb.txt

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