lucalvo

I sent you a private message

dell inspiron 5482

dell inspiron 542

what are the steps to do a hardware test?

Unfortunately, now I can only get to the blue troubleshoot screen. I can go to the next screen, "Advanced options" and select the command prompt if that helps.

My Dell laptop is suddenly crashing. At first my screen froze and wouldn't turn off. Then it would restart about every 30 seconds. I can get into safe mode.

Hi Kevin, Thank you for getting back to me so quickly. I did the Sophos virus scan overnight and am happy to report there was no virus detected. I'm attributing the cause of the recent slowdown to boot up to having an older computer that needs to be updated. I have ordered a new pc with ssd memory that I expect will work faster. Thank you again, Lu

My computer wouldn't boot up and was giving me a black screen with the mouse arrow. After a few restarts it came up. I have run Malwarebytes, AdwCleaner, and FRST. The three files are attached. Thanks for your help, Lu Shortcut.txtFRST.txtAddition.txt

no threats found

No malware found mbar-log-2018-01-30 (18-43-44).txt system-log.txt

Should I be right clicking on the Services folder? When I did, this is what I got:

I read the article, but am not sure what to do since I didn't see the BFE file in the Services folder. just saw your latest post. Ignore this

I couldn't find BFE:

let's do it together

and this: I went ahead and restarted and ran FRST64. The fixlog file is below. Fixlog 01302018.txt

and this:

Here's what I got:

Thanks Ron, Hope you feel better soon. I ran a scan with FRST and the two files are below. FRST 1272018.txt Addition 01272018.txt

I wasn't sure of how to run the microsoft firewall file as an administrator. I did run it and this is what I got.

Couldn't upload the CBS file. See below CBS.log

Step Two

First step Fixlog.txt

Below is the CBS file mentioned at the end of the scan results. CBS.log

here you go

Thanks for your help. Fixlog.txt