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lottie

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Everything posted by lottie

  1. Thank you it worked! It was the free edition I believe but I am almost sure I paid for a premium edition as I did with my anti virus.
  2. I had a message come up this morning about auto update for AE. I clicked it n and now AE is not working! When I try to open it message comes up that it is not working. How do I remedy this please??
  3. Can anyone tell me how to retrieve my licence no. Only part of it is showing and I am getting a new lap top and will need licence to install again. Thankyou.
  4. I also have the shield! I think it's pretty normal as well dont worry about it it shows you have security and will be asked to allow.I am on windows 7 as well.
  5. Yes not sure if it was sat or Sunday but a person called xxalexwdzz put about 12 posts on. They were really filthy and hard core. I did in fact report this and they were removed.
  6. Thankyou I know you do your best and a great lot you are. I have had so much help in the past and I thankyou for that.
  7. Can someone tell me how these abusive posts keep getting in on here. A few days ago there were lots from the same source and I did send a message to a moderator. Now I see yet another has got in it's really offensive and not all of us can laugh it of. I like to come in here to read some interesting posts and to learn! but now am really put off.
  8. Thanks Haider I had allready done that but have now done a system restore and the scheduled scan started working nut's isn't it they have a mind of their own
  9. I have now uninstalled run a clean up and reinstalled but schedular still not working on either update or scanner. It is okay if I run manually but will not perform on the schedule.
  10. Not sure yet have reinstalled and just waiting for scan to start on the schedular, will let you know
  11. It keeps coming up database is 8 days out of updates I do have the correct settings have reset 3 times and nothing happening not even scanning now. I shall probally unistall and reinstall.
  12. Hi. I keep getting a message that my update is 8 days out of date and do I wish to update now. I click yes and then get a message telling me I allready have the updated version. Can you please help.
  13. Thanks for that I have just done the above before your reply and it is all okay now.I had allready done the file exclusion last night and that seemed okay but it was just the schedular this morning. but reinstalled mbam and now it's all okay (i hope) by the way a lovely dog my favourite breed
  14. after all the probs with AVG I have done all what was suggested and now my daily scan has stopped working! I have deleted and added again a few times but it still wont work.I checked the version and it is the updated one so why are my scans not working. Really fed up with all this now.
  15. I also excluded quick time as that was coming with a trojan. I noticed on the posts that someone else also had this issue with quick time. Did I do the right thing please or should I unexclude quick time.
  16. See I was thick lol thank you so much I have been trying to sort this out for days hugs for explaing
  17. Am I thick or what??? just reinstalled mbam went into AVG resident shield clicked exclusions directory clicked path clicked computer clicked c files an no mbam is showing just lots no's which I dont understand. Where am I going wrong here I know I am getting on in years but this has beaten me. I followed all the posting instuctions for exclusion.
  18. Dont know if this has worked! just done a system restore back to yesterday and everything seems back to normal! Dont know if it will carry on like that mbam is working no threat message coming up (as yet) AVG is just doing a scan willl let you know if the threat message comes up
  19. mbam still not working same thing coming up think I had better leave it till AVG sort it I am worried now about having pc on.
  20. I went into the vault and clicked the restore button it asked me where to restore I restored to c files is that right omg I feel so stupid round this sorry have I done the right thing or should I uninstall again run clean up and then reinstall and then do as you say above if I can manage that I am an elderly lady and normally okay on my pc
  21. I have just tried to reinstall after clean up and it wont have it still coming up with same threat. Please can you tell me what to do I am not very clever at all this.I saw the 2 threats in my AVG vrus vault but not sure what to do now help please.
  22. Have unistalled mbam and run the clean up what do I do now am freaking out here should I put mbam back or what.
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