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fred3

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  1. We are getting alerts when some Microsoft Excel files are opened. We understand there's a setting in Malwarebytes that will stop the alerts from happening. However, we don't want to turn off intended protections until we can have confidence that the alerts we receive are false positives. Otherwise, we'd be disabling an important protection. What causes these alerts to appear really?
  2. Background: I usually buy 10 licenses at a time. These, of course, use the same Key. I use these for me, my family and friends computers. Then, to avoid confusion, I always set the Keys/accounts so that they don't automatically renew. I have no intent to continue to pay for all family and friends after the first install! But, this is a good way to introduce them to Malwarebytes. When the key they are using expires, I figure they can buy a new one or get me to help them. At least I do try to keep track of "which computers have which keys?". Yesterday, I went to check my account on Malwarebytes' site and out of 3 or 4 keys, I only have one registered! These are keys that I purchased! I learned that two of the missing ones had been assigned to one of my family and friends. ??? Now I have to figure out how to get the account registration fixed if I'm to keep track of things AND to assure that I'm not going to be charged for renewals. It would be helpful to know how this may have happened. I see that the key used by this friend just expired this month. I see that other users are now registered with that same account. How to fix?
  3. It appears it was a firewall in need of a reboot......
  4. I have a number of computers, all on the same network, that won't update. I suspect that there's a DNS issue but so far can't pin it down. Well, DNS works but it seems slow. Changing DNS servers doesn't seem to help all that much. Any suggestions?
  5. Problem solved. It seems that a facility firewall reboot was needed. Just a guess but it did the trick. Thank you very much for the help!!
  6. Did that download and install and reboot on all 3 computers as instructed. Here are the results: sB_168 Unable to contact license server after pasting license into it..so still free version. Updates showing green checkmark. LB_155 Licensed. But, check for updates when started, runs, then ends and continues to report Check for Updates with Scan Status Updates showing a yellow exclamation point. And, clicking on My Account gets Unable to contact license server. LB_136 Licensed. But, check for updates when started, runs, then ends and continues to report Check for Updates with Scan Status Updates showing a yellow exclamation point. And, clicking on My Account gets Unable to contact license server.
  7. Here are the files from the 3 computers.... mb-check-results LB_155.zip mb-check-results_SB_168.zip mb-check-results_LB_136.zip
  8. I have a few computers on which updates have started failing. All are Windows 10 Pro 1703 or 1709. On two of these, used MB-Clean, downloaded and installed again. But THOSE say they can't reach the license server - so remain in the free mode. Nothing special has been done to these computers and other computers remain working fine re: Malwarebytes Pro.
  9. I was checking a number of computers for Windows updates, Malwarebytes status, etc. I found 28% of the computers with Malwarebytes uninstalled more or less. The Program Files\Malwarebytes\Anti-Malware Folder had but one folder and no files within it. That folder was LKG(?) and had only mbae.dll within it. What's going on???
  10. I reinstalled Malwarebytes on the Windows 8 system and now both programs appear to be working together again. strange ..... Still a worry re: my customers.....
  11. I know that's what we normally see. The whole point of my post was to say, clearly I hope, that IT DID NOT!! It said exactly what I described. It turns out that a reboot fixed the problem. But it was sure strange! Thanks for the replies.
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