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About PrincessVoid

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  1. Thank you! Am glad that your expert analysis has shown my system to be as clean as it seemed-- and that I finally overturned ages of procrastination to create a backup. Created a post-cleanup restore point and will peruse the rest of the resources at leisure (alas, one of my course websites has a required Java-based component; I am thinking about asking my professor if it's possible to migrate it somewhere, but will settle for using a school computer for now). I'll only feel completely at ease once I've changed my passwords, but I've heard it's good practice to do so periodically anyway. A
  2. Problem! My antivirus saw Delfix as a threat and deleted it from my desktop! Valid threat or not? Research pointing to this being a longstanding FP on Norton's/Symantec's part, and a previous resolved threat from this forum suggested simply disabling the antivirus and Internet until done with DelFix. Would you advise this as well? Just in case, here's the Norton Security Suite report (yes I know there are better ones out there and will consider switching, but for now this comes free with my Internet): Filename: delfix_1.011.exeThreat name: Suspicious.Cloud.7.EPFull Path: c:\users\mainten
  3. Computer has been running fine throughout this process. Most recent MBAM scan (run on Dec. 6, 9am CST), with Rootkit scan enabled and PUP/PUM treated as malware, brought back nothing.
  4. Reset all 3 browsers and uninstalled MBAM as instructed. After restarting, I noticed I still had Malwarebytes Anti-Exploit, should I also uninstall that first?
  5. Step 10(?), TFC: I didn't see anything about a log for this program, but after running it there was a text box with the proceedings of the file cleanup. I copied and pasted the text into Notepad and saved it. Would you like me to post that here too?
  6. JavaRa 1.16 Removal Log. Report follows after line. ------------------------------------ The JavaRa removal process was started on Fri Dec 04 00:31:40 2015 Found and removed: C:\Program Files (x86)\Java\jre1.8.0_60 There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124. There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124. There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-001
  7. Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:01-12-2015 Ran by Maintenance (administrator) on SOPHIE-THE-PC (03-12-2015 23:44:27) Running from C:\Users\Maintenance\Desktop Loaded Profiles: Maintenance (Available Profiles: Charlyne Joy & Maintenance & Guest) Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States) Internet Explorer Version 11 (Default browser: Chrome) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================
  8. Okay, thanks. Just wanted to ensure their installer was safe to use (since these days so many other installers don't seem to be). Next reply should be ESET and then possibly Farbar as well (which I already got as part of the prerequisites for posting here). I was specifically asking about AdwCleaner's Quarantine function. I found the Quarantined files in the folder you said they would be in, but what would be the best way of getting rid of them? I understand that quarantining a file is typically meant to render it harmless, but still.
  9. Re: Step 07, ESET Online Scanner: From Chrome, my default browser, clicking on the site's Run button gives me this: "To run ESET Online Scanner in a browser other than Internet Explorer, you'll need to download ESET Smart Installer." (link to Smart Installer disabled because I pasted the previous as plain text.) Should I switch to IE and use that for the scan, download the Smart Installer, or neither?
  10. Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 12/2/2015 Scan Time: 8:54 AM Logfile: Administrator: Yes Version: Malware Database: v2015.12.02.04 Rootkit Database: v2015.11.26.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Self-protection: Disabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Maintenance Scan Type: Threat Scan Result: Completed Objects Scanned: 439972 Time Elapsed: 53 min, 34 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP
  11. # AdwCleaner v5.023 - Logfile created 02/12/2015 at 01:29:17 # Updated 30/11/2015 by Xplode # Database : 2015-11-30.1 [server] # Operating system : Windows 7 Home Premium Service Pack 1 (x64) # Username : Maintenance - SOPHIE-THE-PC # Running from : C:\Users\Maintenance\Desktop\AdwCleaner.exe # Option : Cleaning # Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** ***** [ Files ] ***** [-] File Deleted : C:\Users\Charlyne Joy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_nortonsafe.search.ask.com_0.localstorage [-] File Deleted :
  12. No, they unfortunately don't seem to have changed their tactics, if this relatively long-lived thread on Norton's Product Suggestions subforum is any indication: http://community.norton.com/en/forums/get-rid-ask . Further research shows at least 10 pages of search results with similar complaints on Norton's own Community forums during this year alone. I will likely attempt to remove the toolbar for good, but of course not until after we have finished here. First, I'll let AdwCleaner complete its cleaning and then proceed through the rest of the steps within 12-24 hours. One last question abo
  13. Re: Step 05, AdwCleaner: I would have been perfectly fine with deleting everything, but the ask.com files found in this scan are connected to my antivirus's web browser toolbar. So even if I deleted them, updating or reinstalling the toolbar might only put them back on my computer anyway. I would feel better keeping it since I do occasionally use its SafeSearch feature, but would I actually be better off removing it since it's shown up as adware/spyware/etc.? # AdwCleaner v5.023 - Logfile created 01/12/2015 at 22:51:29 # Updated 30/11/2015 by Xplode # Database : 2015-11-30.1 [server] # Opera
  14. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Malwarebytes Version: 8.0.1 (11.24.2015) Operating System: Windows 7 Home Premium x64 Ran by Maintenance (Administrator) on Tue 12/01/2015 at 22:38:23.88 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ File System: 6 Successfully deleted: C:\Users\Maintenance\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.ask.com_0.localstorage-journal (File) Successfully deleted: C:\Users\Maintenance\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.a
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