kb7891

Just had another crash. I made it all day yesterday without any then had 2 at the end of the day. Please find the attached speccy file with serial number removed. Thanks for your continued help! DESKTOP-L5U74P7.txt

Well this is getting weirder. I uninstalled. I restarted. Upon restart It did not prompt to reload any drivers. I went to the Device Manager to look at the Display Adapters and all of a sudden there was an Nvidia Graphics Card listed below it. I ran updates for both of them. Both said they were up to date. I then downloaded Nvidia Experience to see if it could find any more recent drivers. When it went to run the app it said there was no card for the drivers. I went back the Device Manager and only the Intel(R) HD 520 was listed. Nvidia card was gone. So I did the whole uninstall process again. This time upon reboot I immediately ran Nvidia Experience. This time it identified the card, however when I went to look for drivers it "disappeared." All that said, I wanted to share this nonsense. I feel like I've taken up way more of your time than my donation is worth so if you want to close this ticket I'm thankful for your help!

Yep. Do I check the box to " delete the driver software for this device " ? Thanks!

Do I check "delete the driver software for this device" when I uninstall?

hahaha the comedy of errors continues. After trying install I got:

I'm on a Microsoft Surfacebook. It's very small, moreover I didn't upgrade to add the geforce graphics card. I tried to download the Geforce Experience application as I thought it would help me find the appropriate driver but it wouldn't run. I've attached a screenshot of the alert it gave me.

OK. Well I'll just have to deal! Thanks for your time and your help! It's been most informative.

================================================== Dump File : 082816-9703-01.dmp Crash Time : 8/28/2016 6:31:44 PM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : ffffffff`c0000005 Parameter 2 : fffff800`37d95560 Parameter 3 : ffffd001`c8906e58 Parameter 4 : ffffd001`c8906670 Caused By Driver : nvlddmkm.sys Caused By Address : nvlddmkm.sys+2f5506 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : nvlddmkm.sys+2f5560 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\082816-9703-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 10586 Dump File Size : 262,084 Dump File Time : 8/28/2016 6:32:21 PM ==================================================

In the device manager it says "Intel(R) HD Graphics 520" ... but when I go to update the driver it says that everything is up to date.

That is strange as I have no nvidia graphics card on this computer ... do you know why that driver would be causing a crash? Glad to hear I don't have any viruses. Thanks for all the help!

Thanks for the quick response. Slack.exe Community Statistics Documentation FAQ About Join our community Sign in English SHA256: fa2b2313a928f33c3553843f4e5d6ca4966bd0ff59d390303835bcc12b37e7c7 File name: slack.exe Detection ratio: 0 / 57 Analysis date: 2016-08-29 19:28:58 UTC ( 1 minute ago ) 0 0 Analysis File detail Additional information Comments Votes Antivirus Result Update ALYac 20160829 AVG 20160829 AVware 20160829 Ad-Aware 20160829 AegisLab 20160829 AhnLab-V3 20160829 Alibaba 20160829 Antiy-AVL 20160829 Arcabit 20160829 Avast 20160829 Avira (no cloud) 20160829 Baidu 20160829 BitDefender 20160829 Bkav 20160829 CAT-QuickHeal 20160829 CMC 20160824 ClamAV 20160829 Comodo 20160829 CrowdStrike Falcon (ML) 20160725 Cyren 20160829 DrWeb 20160829 ESET-NOD32 20160829 Emsisoft 20160829 F-Prot 20160829 F-Secure 20160829 Fortinet 20160829 GData 20160829 Ikarus 20160829 Invincea 20160829 Jiangmin 20160829 K7AntiVirus 20160829 K7GW 20160829 Kaspersky 20160829 Kingsoft 20160829 Malwarebytes 20160829 McAfee 20160829 McAfee-GW-Edition 20160829 eScan 20160829 Microsoft 20160829 NANO-Antivirus 20160829 Panda 20160829 Qihoo-360 20160829 Rising 20160829 SUPERAntiSpyware 20160829 Sophos 20160829 Symantec 20160829 Tencent 20160829 TheHacker 20160829 TrendMicro 20160829 TrendMicro-HouseCall 20160829 VBA32 20160829 VIPRE 20160829 ViRobot 20160829 Yandex 20160828 Zillya 20160829 Zoner 20160829 nProtect 20160829 Blog | Twitter | contact@virustotal.com | Google groups | ToS | Privacy policy Update.exe Community Statistics Documentation FAQ About Join our community Sign in English SHA256: 628d6b1b5149118ab1532bdc83baa4c3cb09f1e2f88e135d05007eb2e0061c10 File name: Update.exe Detection ratio: 1 / 57 Analysis date: 2016-08-29 19:32:28 UTC ( 0 minutes ago ) 0 0 Probably harmless! There are strong indicators suggesting that this file is safe to use. Analysis File detail Relationships Additional information Comments Votes Antivirus Result Update Jiangmin Trojan.Generic.ahzhs 20160829 ALYac 20160829 AVG 20160829 AVware 20160829 Ad-Aware 20160829 AegisLab 20160829 AhnLab-V3 20160829 Alibaba 20160829 Antiy-AVL 20160829 Arcabit 20160829 Avast 20160829 Avira (no cloud) 20160829 Baidu 20160829 BitDefender 20160829 Bkav 20160829 CAT-QuickHeal 20160829 CMC 20160824 ClamAV 20160829 Comodo 20160829 CrowdStrike Falcon (ML) 20160725 Cyren 20160829 DrWeb 20160829 ESET-NOD32 20160829 Emsisoft 20160829 F-Prot 20160829 F-Secure 20160829 Fortinet 20160829 GData 20160829 Ikarus 20160829 Invincea 20160829 K7AntiVirus 20160829 K7GW 20160829 Kaspersky 20160829 Kingsoft 20160829 Malwarebytes 20160829 McAfee 20160829 McAfee-GW-Edition 20160829 eScan 20160829 Microsoft 20160829 NANO-Antivirus 20160829 Panda 20160829 Qihoo-360 20160829 Rising 20160829 SUPERAntiSpyware 20160829 Sophos 20160829 Symantec 20160829 Tencent 20160829 TheHacker 20160829 TrendMicro 20160829 TrendMicro-HouseCall 20160829 VBA32 20160829 VIPRE 20160829 ViRobot 20160829 Yandex 20160828 Zillya 20160829 Zoner 20160829 nProtect 20160829 Blog | Twitter | contact@virustotal.com | Google groups | ToS | Privacy policy and file attached. Thanks! Minidump.zip

Hello Kevin, Thanks for the quick response! Please find the files attached below. Thanks, Keith Rkill.txt FRST.txt Desktop.txt Addition.txt

Hello, I've run an up to date malwarebytes scan and its removed some virus but my computer keeps crashing. I believe my computer to be infected. I've removed any torrent websites from my computer. Might someone help me to run a deeper scrub? Thanks, Keith

Impeccable instructions! Many thanks! Please enjoy a beer on me! Best, Keith

Well I can run malwarebytes and surf the web again so I'd consider that a great success. As for the rest I'm unsure if there is still malware? Did that program we just ran take care of that? Many thanks! A life without the internet is toooooo hard!