Sorry for the delay - but MBAE was running since my last post; i could see it in the task bar. Yesterday i noticed that it wasn't in the task bar. The only recent change I can think of is that I switched from free to premium. I successfully entered the codes that came from the cleverbridge purchase email. This morning I redownloaded from the email link and installed MBAE and the rebooted (cold metal start). Nothing showing in Task bar; not running in Services. If I start the program manually, I can see it running in Task Manager, but Services shows it with a blank Status (even after a view refresh). If I choose Start for MBAE in Services snap-in I get the screens below. Manually start MBAE - see MBAE_task_mgr-1,jpg Open Services - see MBAE_services-1.jpg Right Mouse Click (RMC) MBAE Service in Services snap-in and click Start - see MBAE_services-2.jpg. On small interesting thing I noticed - if I RMC the Task Bar -> Properties -> Taskbar Tab Notification area: -> Customize... -> Notifications & actions -> Select which icons appear on the task bar The MBAE Icon shows as the USB disconnect icon - dunno what that's all about. See MBAE_taskbar_icon-1 So bottom line is that after install of MBAE Premium the service won't stay running. Please advise on next steps. thanks...leo