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About Arthi

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  1. Arthi

    False Positive: VLC 3.0.4

    Hi All, We have an update on this issue. We have a fix for this. It will released end of this month. Thanks.
  2. Arthi

    Need help in excluding a false positive

    I have sent a PM to you. Let me know if you have any questions. Thanks.
  3. Arthi

    Need help in excluding a false positive

    Thanks pinkish, will take a look at them and get back to you soon.
  4. Arthi

    Need help in excluding a false positive

    Hi pinkish, Can you please follow the instructions in the above post and post the complete logs here. We need to take a look at the logs to analyze this issue further. Thanks.
  5. Arthi

    Leawo Blu-ray Player

    Hi Bill, This is a False positive and not a real exploit attack. In the Malwarebytes product UI, go to Settings on the left-> Protection Tab on the top -> Click on Advanced Settings under Exploit Protection and Disable the checkbox in RED in the below image, and Hit Apply to disable this FP causing protection. Return Oriented Programming (ROP) is an exploit technique that malicious actors typically employ to execute code in the target machine. You can understand more on this https://www.rapid7.com/resources/rop-exploit-explained/ Let me know if you have any questions. Thanks.
  6. Arthi crashing browser

    Thanks for posting, Kassandra. Can you please provide us logs using the below instructions.
  7. Arthi

    Leawo Blu-ray Player

    Hi, We looked at your logs, it looks like you have added the Blu-ray player as a custom shield to be protected by Anti-Exploit. You can disable CALL ROP Gadget Detection (32 bit) for Media Players as a workaround while we wait for the permanent fix to be released. Thanks.
  8. Arthi

    Leawo Blu-ray Player

    Thanks for the logs. I will ask the concerned team to look into the Support tool instructions as well.
  9. Arthi

    Leawo Blu-ray Player

    Hi BillH99999, Thanks for posting. Can you please use the tool in the link below and get us some logs.
  10. Arthi

    Possible false positive - VLC

    Hi larch49, Can you please post logs here. Use the tool in the below link. Thanks.
  11. Arthi

    False Positive: VLC 3.0.4

    Thanks bhabel. Can you please post logs here. Please use this tool to grab the logs. Thanks.
  12. Arthi

    VLC download site blocked

    Hi bhabel, Thanks for posting. What version of Malwarebytes are you running?
  13. Arthi

    exclusion possible?

    Hi All, We analyzed this issue, and have posted our findings in the known issues. Thanks.
  14. Hi Sdeb, Can you please try this build and let us know if it resolves your issue with scanners. https://malwarebytes.box.com/s/d0nppz5qe4isq5cy6eeaal9o1rjxrp5g Thanks.
  15. Hi, This silent config update has been pushed to the MBAE Business product as well. You can tell if you got it if you see the following setting disabled. Thanks.

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