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Arthi

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About Arthi

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  1. Hi StroTech, Thanks for reporting. I am going to send you a PM with some instructions to get logs.
  2. Arthi

    MBAE

    Hi All, We are looking into this issue. Have sent you all instructions to get us more detailed logs in private messages. Please get us those logs as soon as you can. It will help us in analyzing it faster. Thanks.
  3. Arthi

    MBAE

    Hi Lwphipps, Please follow the below instructions and post the logs. We will take a look them. Thanks.
  4. Arthi

    Office Tab Enterprise

    Hi, We have fixed this. Can you please try the below version and let us know if it resolved your issue. Thanks.
  5. Hi Clio, Thanks for posting. I see that you have manually upgraded to the latest version 1.12.1.68. I normally post a link to the released installer at this location. Can you make sure that the setting in your MBAE is turned ON like in the below screenshot?
  6. Arthi

    Exploit payload process blocked, MS Office Excel

    Hi ColoradoScotch, Sending you a PM now. Thanks.
  7. Hi CSProf, I apologize for the delayed response. I have sent a PM to you. Thanks.
  8. Arthi

    PerfectIt add-in falsely reported

    Hi DanielH, Can you please follow the below instructions and get us logs from one of the affected machines. Thanks.
  9. Hi motjr, Thanks for your time and effort in helping us debug this issue. Can you please try out this build and let us know if it resolves your issue. https://malwarebytes.box.com/s/g0rmmzmpteq9z75y25t6el807l0eh4dy Thanks once again !! Have a nice weekend !!
  10. Arthi

    Exploit payload process blocked, MS Office Excel

    HI ColoradoScotch, Thanks for posting the issue. We are looking at the logs. Will get back to you.
  11. Hi motjr, Thanks for posting. Can you please provide us some logs. We will look into it as soon as possible. ZIP the entire contents (ALL the files, not just .LOG) of the MBAE user data directory and attach them to your post. The directory is hidden by default so you might have to click on "View -> Hidden items" in Explorer to see it. If you are replying to someone else's post, you can click the "More reply options" button at the end of the page to get the file attachment options. You can find the logs in the following locations: Windows XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes Anti-Exploit Vista, Windows 7 and Windows 8: C:\ProgramData\Malwarebytes Anti-Exploit Workaround: Can you please uncheck this protection. This will serve as a temporary workaround, while we fix this issue. Thanks.
  12. Arthi

    Exploit found

    Hi Seb777, I checked the logs. It seems like a memory detection. Unfortunately, the logs do not reveal much else. How did you know that the user's system was infected? Do you have any samples of the malware itself? Thanks.
  13. Arthi

    onesite.realpage.com vbscript false positive

    Hi, Thanks for posting. Please disable the setting as in the screenshot below using the Malwarebytes UI. Go to Settings menu->Anti-Exploit Settings->Application Hardening Tab Let us know if that fixed it. Thanks.
  14. Arthi

    Auto Update Not Working

    Hi, 1.12.1.43 is still the latest released version. 1.12.1.56 is a test build that has been posted in the experimental build post and has not been released yet. We are looking at doing an auto-upgrade release sometime during the first week of April, which is when you will be auto-updated. Thanks.
  15. Thanks for the confirmation, hake.
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