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Arthi

Staff
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About Arthi

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    Staff

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    https://www.malwarebytes.com

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  1. Hi All, I pushed out an exclusion to avoid these blocks. You should not be seeing them anymore. Thanks.
  2. Hi Randallesri, Without the logs, it is impossible to know what exactly is causing the block. Do you know how the customer is executing the pg_isready.exe ? For example, is the program executed independently or is it executed from a browser ? Is this application pg_isready.exe added as a custom protected application in Malwarebytes? Also in your screenshot, we are missing an important field "Affected Applications" The logs will provide answers to all these and more for us to debug further. I hope you can get them from the customer. Thanks.
  3. Hi comdude2, Have you by any chance added any custom shield/protected applications in Malwarebytes Exploit protection module? Let me know if you have any questions. Thanks.
  4. Hi JaimeC, We tried reproducing your issue, but could not get the X-Plane app to run in a normal user environment without the Hardware and driver requirements met. We need more logs to dig deeper. Can you please follow the instructions in the below post (only steps 4, 5 and 6 are necessary). Thanks.
  5. Hi Twallace2003, Can you please disable the setting marked in red and see if that helps with your issue. Thanks.
  6. Hi Yas, I am not seeing any obvious issues in the logs you sent. I want to basically isolate the cause. Can you please disable Exploit Protection on the right side of the MB3 product UI and try to reproduce the issue.
  7. Hi scoutt, Can we please get some product logs? Thanks.
  8. Hi Yas, Thank you for reporting and posting the logs. We will take a look at it and get back to you as soon as we can.
  9. Thanks for confirming. Appreciate the quick response. Can everyone facing this issue please turn off the settings I mentioned above, restart machine/Malwarebytes Anti-Exploit service. This should resolve it. If not, please get back to us with logs. Thank you all for your patience.
  10. Yes, it is safe to turn them off. Our recommended default settings do not have these turned ON. There is a very thin line between protection and triggering false positives. We often keep looking out for exploit attacks "In the wild" and set our default protection settings to the optimum level considering false positives especially in our business customer environments. You can rest assured that we are always looking out for attack scenarios in the wild and tweak our protection settings all the time. If we do not see a certain attack vector "in the wild" for a a few years, we typically turn that setting OFF by default. In short, our default settings are what we recommend our customers to use to avoid false positives. Thank you.
  11. Thanks for testing this. Can I please request you to try this. Turn off those settings-> restart your machine or Malwarebytes Anti-Exploit service, make sure those settings are still turned off, and try to reproduce the issue. If you can reproduce it, gets us the logs, please.
  12. Hi All, Thanks for your patience with the issue. Can you please check if the following settings are turned ON in the affected machines, if so please turn it off and let me know if that resolved it. Thanks again.
  13. Hi TSBG, Yes this has been fixed and released. You should not see it anymore. Thanks.
  14. Hi All, Re-uploaded the tool in the link
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