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About Arthi

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  1. Hi Clio, Thanks for your post. Can you try this early Beta version of MBAE 1.13 and let us know if your problem persists. Thanks.
  2. Someone from our team will contact you soon to help out with the update. Thanks.
  3. Hi esheldon, From the logs you posted, it looks like a very old version of MBAE ( The latest version is Can we please have the users update to the latest, and see if that resolves the issue. Let us know if you have any questions. Thanks.
  4. Hi All, yes, We do have a newer version of Anti-Exploit that fixes this issue. It will be released in Malwarebytes end of this month. Until then, you can disable Exploit Protection in Malwarebytes and install the below tool in parallel. Starting February, you can uninstall this tool and enable Exploit protection back in Malwarebytes when this fix will be rolled over. https://malwarebytes.box.com/s/3c0phipczdzijp9lfn1rjf7v31jlw1fz Let me know if you have any questions. Thanks.
  5. Hi ncodex, Can you use the support tool in the below link and post some logs. Thanks.
  6. Hi All, We aplologize for the inconvenience caused. Let me try to clear up and answer all your questions. Users have been reporting issues with Anti-Exploit in MB3 3.6.1 v1.0.508 blocking PC Pitstop. We analyzed it and it was a false positive in our exploit protection module for which we have a fix in the standalone exploit protection tool. Note: Exploit protection is a standalone tool by itself which we use to test out before we push the changes into the exploit protection module in Malwarebytes. Workaround: Please disable Exploit protection in Malwarebytes and instead install the below standalone tool. By doing so, you have the latest fix to your issue and you are still protected against exploits with the standalone tool. https://malwarebytes.box.com/s/3c0phipczdzijp9lfn1rjf7v31jlw1fz If you keep getting notifications that real-time protection is turned off, please turn the below setting off to stop getting notified. You can find it in Settings menu->Applications Tab under Notifications. Let me know if you have any questions.
  7. Hi All, Can you try the below test build (Malwarebytes Anti-Exploit) and let us know if it resolves your issue? Note: If you are using Malwarebytes, please disable Exploit protection in it and install this build. https://malwarebytes.box.com/s/3c0phipczdzijp9lfn1rjf7v31jlw1fz Thanks.
  8. Hi, I have sent you a PM. Thanks.
  9. Hi torrey, I have sent you a PM. Thanks.
  10. Hi okretzer, Can you please try out this test build and let us know if it resolved your issue. Thanks. https://malwarebytes.box.com/s/490ybfuiu3b0drut08mah4r1oqzlvzp6
  11. Hi marcote, You attached the incorrect folder. We are looking for C:\ProgramData\Malwarebytes Anti-Exploit Can you please send us this. Thanks.
  12. Hi marcote, Thanks for posting. Can you please get us some logs. ZIP the entire contents (ALL the files, not just .LOG) of the MBAE user data directory and attach them to your post. The directory is hidden by default so you might have to click on "View -> Hidden items" in Explorer to see it.  C:\ProgramData\Malwarebytes Anti-Exploit Thanks.
  13. Hi, Can you please post some logs for us to look into this further? You can use the support tool in the below link to do so. Let us know if you have any questions. Thanks.
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