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Arthi

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About Arthi

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    https://www.malwarebytes.com

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  1. Arthi

    False positive

    Hi sol_amp, I apologize for the delay in our response. I am going to suggest a couple of things here. Let me send a DM to you, and we can take it from there. Thanks.
  2. Hi All, I was out on a parental leave, now back :) Thanks for your patience. I added an exclusion, hope the blocks don't come anymore. Thanks.
  3. Hi TBS, Apologize for the delayed response. Please go to Malwarebytes UI, Settings->Security Tab->Advanced Settings under Exploit Protection->Advanced memory protection Tab->uncheck "Malicious return address Detection" for Pdf reader Hope that helps. Thank you.
  4. Thanks for the log. Close Powerpoint application Please turn off the protection "Malicious return address Detection" for MS Office. You can find this setting under Exploit Protection ->advanced settings->Advanced memory protection Tab Reopen powerpoint, you should not see the block anymore
  5. Hi, Thanks for posting. Can you please provide this log file to us, will look into it and get back to you. Thanks. C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log
  6. Hi By sharonp, Thanks for posting. Please go to Exploit settings->Advanced settings-> and uncheck "Malicious Load Library" protection for MS Office. Hit Apply and you should not see this block again. Thanks.
  7. Hi bvanrent, Can you please turn off "Malicious return address Detection" for MS Office under Exploit Settings? That should stop the blocks from happening anymore. Thanks.
  8. Hi TBS, Thanks for posting, Please attach the following file here, so we can check what's going on and provide a resolution. C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log
  9. Hi DonWiss, Thanks for posting, Please attach the following file here, so we can check what's going on and provide a resolution. C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log
  10. Hi Zeus_Dog, If you are still experiencing this issue when you turn ON penetration testing protection, can you please attach this log. C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log Thanks.
  11. Arthi

    LibreOffice 7

    Thanks Granta for the log file. This bug has been fixed and is due to release in the next few days. It will be pushed out to Beta very soon. Until then the workaround is to turn off the toggle for LibreOffice in the protected application list. Thank you.
  12. Arthi

    LibreOffice 7

    Hi Granta, Can you please send us this log file C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log Thank you.
  13. Hi All, Can you make sure that "Block penetration testing attacks" setting is also turned OFF. You can find it near the Advanced Exploit Settings button. Thanks.
  14. Hi MajikTom, Can you please post this file here C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log There were multiple Exploit protection related issues - some of it resolved with restore default settings and turning off Penetration testing protection, some of them were fixed in the last product update released, some of them we are still taking a look into. So I would really like to check this log so I can offer a workaround/resolution accordingly. Thank you.
  15. Hi Spend53, Thank you your post. This looks like a false detection coming from a non-default Java protection setting. Can you please turn the below setting OFF. You can find it under Advanced Settings of Exploit Protection.
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