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Arthi

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About Arthi

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    https://www.malwarebytes.com

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  1. Hi hake, Thanks once again for taking time out to report this issue. We appreciate you long-timers so much :) We think we fixed the issue and it appears resolved, unable to reproduce it internally today. But do let us know if any future updates do not happen automatically. Have a wonderful day !!
  2. Hi hake, The auto-update not working is not intentional. We are looking into it. More updates to follow. Thanks for reporting.
  3. HI bghospe, Do you have penetration testing setting ON ? If so, please turn that off and hit Apply. You can find this setting as in the below screenshot:
  4. Hi Gool, Thanks for posting, it does indeed look like a false detection. Please do post logs according to the instructions provided in this thread if you see this detection again. Thank you.
  5. Hi Otomatic, Thanks for your post. We might need additional logs from you. I will review the logs you have shared and will reach out to you soon via a DM.
  6. Hi DoogleSmile, You most likely had the below non-default setting ON. Glad, it is resolved with restoring to defaults. Thanks for posting.
  7. Hi, Thanks for your post. The "expert systems algorithms" based engine was by default OFF for all customers because it was under analysis and review internally, however after making huge improvements to the engine over the last few months, we have integrated it into the product to always be ON for all customers and have removed the toggle in UI to avoid it being turned OFF by customers accidentally or due to our prior recommendations to keep it OFF. We are now providing this enhanced improved engine to all customers by default rather than an option. Thank you.
  8. Hi, Can you turn the "Penetration testing" toggle in the UI to OFF, that should resolve your issue. Malwarebytes recommends customers to keep it turned OFF. Thanks.
  9. Hi, Thanks for your post. It does look like a false detection. Malwarebytes recommends customers to have the penetration testing toggle set to OFF. Hope that resolves your issue. Thanks.
  10. Hi, Thanks for your post. Can you please go to Settings->security->Exploit protection Advanced settings and uncheck the setting marked in red and hit Apply. This should take care of all the Heap Memory blocks you are seeing in your machine. Thanks.
  11. Hi, We have now fixed this issue and it is going through internal testing. If everything goes well, we should be releasing the fix in the next 2 weeks. Please bear with us. Thank you.
  12. Hi, Thank you to everyone who reported this issue and worked with us in providing logs, etc. We have now fixed this issue and it is going through internal testing. If everything goes well, we should be releasing the fix in the next 2 weeks or so. Please bear with us. Thank you.
  13. Hi, Thank to everyone who reported this issue and worked with us in providing logs, etc. We have now fixed this issue and it is going through internal testing. If everything goes well, we should be releasing the fix in the next 2 weeks or so. Please bear with us. Thank you.
  14. Hi, Thank to everyone who reported this issue and worked with us in providing logs, etc. We have now fixed this issue and it is going through internal testing. If everything goes well, we should be releasing the fix in the next 2 weeks or so. Please bear with us. Thank you.
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