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Arthi

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  1. Hi hake, Long time no see...hope you are doing well No it does not apply to Google Chrome since we need to inject DLL for it. Thanks.
  2. Hi StroTech, Thanks for your post. Which version are on? If it is 1.12.2.147, that is the latest Anti-Exploit version for Business. We are currently fixing up some issues found in Beta and we will be updating the Business version to 1.13 in the next few weeks. Thanks.
  3. Hi PCPitstop18, Can you please try the below test build and let us know if that solves your issue. Please uninstall your Malwarebytes installation and install this standalone Anti-Exploit version. https://malwarebytes.box.com/s/ud8vix3hc69wtdu5c5bcopr1vvauuw5q If your issue gets resolved with this, please go back to your Malwarebytes install, these changes will be rolled into that product very soon. Thanks.
  4. Hi pal1000, Thank you for posting. We are currently doing some important driver changes in MBAE 1.13 (post v63), and are in the middle of internal testing. We will be releasing the MBAE 1.13 product with these changes shortly. You can expect to see the updated Anti-Exploit in MB3 within the next 2 months. Thanks.
  5. Thanks for posting. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  6. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  7. Thanks Will take a look at it, Can you please follow the below instructions and post some logs ? Thanks. ZIP the entire contents (ALL the files, not just .LOG) of the MBAE user data directory and attach them to your post. The directory is hidden by default so you might have to click on "View -> Hidden items" in Explorer to see it. If you are replying to someone else's post, you can click the "More reply options" button at the end of the page to get the file attachment options. You can find the logs in the following locations: Vista, Windows 7 and Windows 8: C:\ProgramData\Malwarebytes Anti-Exploit
  8. Hi, Thanks for posting. Can you please follow the instructions in the below link and post some logs here
  9. Hi Spritesprint, Thanks for posting. It is expected to not see the balloon notifications pop-up for Chrome and Edge since their protection is not the same in the traditional sense (through DLL injection) as with the other applications. So the behavior you see is correct, but we do have protection for Chrome and Edge browsers adhering to the policies imposed by Google and Microsoft. Thank you.
  10. Hi Clio, Thanks for your post. Can you try this early Beta version of MBAE 1.13 and let us know if your problem persists. Thanks.
  11. Someone from our team will contact you soon to help out with the update. Thanks.
  12. Hi esheldon, From the logs you posted, it looks like a very old version of MBAE (1.9.2.1291). The latest version is 1.12.2.147. Can we please have the users update to the latest, and see if that resolves the issue. Let us know if you have any questions. Thanks.
  13. Hi All, yes, We do have a newer version of Anti-Exploit that fixes this issue. It will be released in Malwarebytes end of this month. Until then, you can disable Exploit Protection in Malwarebytes and install the below tool in parallel. Starting February, you can uninstall this tool and enable Exploit protection back in Malwarebytes when this fix will be rolled over. https://malwarebytes.box.com/s/3c0phipczdzijp9lfn1rjf7v31jlw1fz Let me know if you have any questions. Thanks.
  14. Hi ncodex, Can you use the support tool in the below link and post some logs. Thanks.
  15. Hi All, We aplologize for the inconvenience caused. Let me try to clear up and answer all your questions. Users have been reporting issues with Anti-Exploit in MB3 3.6.1 v1.0.508 blocking PC Pitstop. We analyzed it and it was a false positive in our exploit protection module for which we have a fix in the standalone exploit protection tool. Note: Exploit protection is a standalone tool by itself which we use to test out before we push the changes into the exploit protection module in Malwarebytes. Workaround: Please disable Exploit protection in Malwarebytes and instead install the below standalone tool. By doing so, you have the latest fix to your issue and you are still protected against exploits with the standalone tool. https://malwarebytes.box.com/s/3c0phipczdzijp9lfn1rjf7v31jlw1fz If you keep getting notifications that real-time protection is turned off, please turn the below setting off to stop getting notified. You can find it in Settings menu->Applications Tab under Notifications. Let me know if you have any questions.
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