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About Arthi

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  1. Hi All, Like mentioned above, XP is not one of the OS's Malwarebytes supports anymore. Hence the lack of exhaustive testing on XP platforms. However, as a goodwill gesture to our loyal customers of MBAE standalone, we continue to support XP until we come to a time when we cannot anymore due to technical inabilities. We will take a look at this and get back. Thanks.
  2. Hi moetee, Thanks for your logs. Can you please disable this setting marked in red. You should find it in Exploit Settings->Advanced settings. This is not one of the recommended default settings that is turned ON. It can result in false detections like in this case. Thanks.
  3. Hi, Can you please post this log file C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log Thanks.
  4. Thanks Sampei_Nihira for posting. We are looking into it. Will keep you posted.
  5. Hi All, The build announcement has been made. The Java protection default setting change was intentional due to some false detections we found in the field. We have studied the threat landscape over the past few months and were comfortable to uncheck it by default. However, if you do not face any false detections with the Java protection, feel free to turn it ON. Thank you.
  6. Hi emadrak, The logs you attached are not sufficient. Can you please follow the instructions in this link https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-manually and upload the mbst-grab-results.zip file here. Thank you.
  7. Hi benignreaver, Please uncheck the checkbox "Prevent malicious outbound shell attacks" in the Java Protection Tab under Advanced Exploit settings. Thanks.
  8. Hi, Thanks for reporting. Can one of you send us this log file, we will take a look. C:\ProgramData\Malwarebytes\MBAMService\logs\mbae-default.log Thank you.
  9. Hi avocado123, Thanks for your post. I have sent you a PM.
  10. Hi jerrodh Thanks for posting. I have added an exclusion. It takes effect in 1 or 2 hours from now.
  11. Hi Tim, v4.1.1.71 does not have these fixes. It is scheduled to go out in the release after that. Cannot give an exact ETA at the moment, but it will be out 1st or 2nd week of June. Once I know the tentative dates, I will update here. Thanks.
  12. Hi powella, Thanks for reporting. Can you please zip the entire contents of this folder C:\ProgramData\Malwarebytes Anti-Exploit Thanks.
  13. Hi Lwphipps, Thanks for reporting. Can you please zip the entire contents of this folder C:\ProgramData\Malwarebytes Anti-Exploit Thanks.
  14. Hi TimPrice, The updates are set to roll out into Malwarebytes 4 early June. Thanks.
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