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About zorba

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  1. Hi there:) I believe that this file is a false positive - Malwarebytes keeps detecting the file as Malware:- File: 1 Malware.Generic.2751630983, C:\USERS\PUBLIC\DOCUMENTS\STARDOCK\ICONPACKAGER\COPPERDECK2_4.5\COPPERDECK2_4.5.ICL, No Action By User, 1000000, 0, 1.0.26597, 66332867A5978219A4028E87, dds, 00799459 The file has been on my computer for over 5 years and is an integral part of Stardock Icon Packager. I checked the file with "Virus Total" and there were no positive detections. Virus Report MBAM.txt
  2. I will continue testing using both Firefox and Chrome, just in case the cause of my problem is the browser. So far this has not been the case. All the best - Howard:)
  3. Hi Porthos:) The crashes happened when both the browser guard and the web protection were enabled. Until now, I have tried testing on a two to three week basis with both disabled to see ifif there were blue screens. There have not been any so far... The next step is again to try a 2/3 week test with web protection disabled and browser guard enabled to see if this causes a crash. Hopefully it will not do so. I am currently running the latest version of Malwarebytes. It has crossed my mind that my older Dell 8350 desktop (16 gig ram) might no longer be able to cope with the amount of memory that Malwarebytes uses. Malwarebyte service currently uses 472.5 mb. Issues in the past re mwac.sys and mbam service.ex were resolved with updating the software. I do update regularly. Apologies for not getting back to you earlier. To get accurate results, I need to test for 2/3 weeks not a few days. It is very slow but at least I can say with certainty that an issue is there. Many thanks for your response - Howard
  4. Hi Porthos:) I have tried using Malwarebytes Browser Guard and had issues - That was the addon that I was referring to. Thanks again - Howard
  5. Sadly I have had several more crashes - Mini dumps again showed Malwarebytes as being a possible cause. I tried disabling web protection and the MB add on for 2 weeks and have had no crashes since. I appreciate your help but sadly there is no obvious solution - Best wishes - Howard
  6. Is it ok to also use the Malwarebyte Browser Guard with Chrome?
  7. Hello Porthos:) I followed your instructions and enclose the latest version screenshot, which hopefully is the current one and also the mbst-clean-results.txt, which I have also sent as zip file. I will let you know if I crash again. Thanks again for the help. mbst-clean-results.zip
  8. Thanks Porthos:) - I always have this enabled - I updated again just now - This is the result (screenshot) - I see the update package version has changed from earlier today - 1.0.21450 to 1.0.21452. Thanks for advising...
  9. Thanks again for your reply:) I have the latest version of Malwarebytes. I believe that there was a new version in the last hours (screenshot enclosed). I will try again to see if the new version has resolved the issue. Hopefully it will do so. I will let you know what the result is. This issue occurs maybe once or twice daily. I will enable web protection and try again to see if things have improved. the windbg detailed .dmp file that I sent you indicated an possible issue with Malwarebytes. However if there is a crash I will check out any new minidump. There was an earlier issue with Malwarebytes browser guard but I have temporarily disabled that, as it is better to test one thing at a time. Best wishes.
  10. Hi there:) I tried again logging in using safe mode with networking a few minutes ago. What I should have done before was to right click the desktop and tick display icons. I was then able to run the Malwarebyte Support tool again - Sadly the result were the same with the same error message! I tried a final time after uninstalling Zemana/VoodooShield/Sandboxie/ShadowDefender/ with no luck and same error - I can confirm that all these programs were originally disabled before I ran the support tool as I anticipated possible conflicts. I also confirmed the first time in Task Manager that no security programs were active.
  11. Re safer networking - safe mode - I was able to login, but could not see any desktop icons, only black screen. The toolbar was ok at the bottom of the screen. Your help is appreciated.
  12. Hi there:) I enclosed the two Farbar results. No luck with safer networking safe mode re zipping Addition.zip FRST.zip
  13. Here is the zipped file - I will do what you suggest now - Many thanks mbst-stub-results.zip
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