intan_yuniar

Ha, that solved the problem. I switched to no proxy setting, and was able to activate my license. In the future, do I need to continue using no proxy setting or can I use proxy again to update virus database? Since I mostly use my PC at work and must use proxy for internet. Anyway, thanks a lot for your help. I'm always satisfied with MBAM helping team. Keep up the awesome work

Here you go, all three files. Also, I've checked the date in my computer. It's all good, showing current date. Addition.txt CheckResults.txt FRST.txt

Hi, I'm running MBAM ver 2.1.8.1057, Windows 7 Professional SP1, 64 bit. I've purchased premium license and already got my ID and key. I want to activate my license but always get this error: You must be connected to internet to activate. There's definitely nothing wrong with my internet connection. I'm using a proxy and I've set the IP in Update Settings. I also have AVG antivirus installed, but I've temporarily disabled it. I tried restarting my PC, but still no luck. Any suggestion on how to solve this? Thanks. PS: I tried to run the software tool http://tools.malwarebytes.org/traceroute_malwarebytes_cdn.exe(got the link from another thread), but it said the version is not compatible.