Whippi

Hello TwinHeadedEagle, Thank you once again for your help. I have followed your instructions. Please find Fixlog.txt attached. My computer is running very well. It has been dogging along really slow for quite sometime and now it is snappy and fast! Regards, John Fixlog.txt

Hi, My browsers seems to working. I have attached the files that you have requested. Thank you once again for your help. John Addition_19-09-2015_10-20-22.txt FRST_19-09-2015_10-20-22.txt

Hello TwinHeadedEagle, Thank you for your help. I have followed your instructions. Please find Fixlog.txt attached. I did notice the LavasoftTcpService ( C:\WINDOWS\system32\LavasoftTcpService64.dll) running and thought that it was a bit odd as I had deleted the Lavasoft software from my computer a while ago. Should I stop this service and remove the associated files? I would have to do this manually as it is not listed in the Windows Uninstall utility. Regards, John Fixlog.txt

Hello, I downloaded and installed Malwarebytes today. Upon running the program, it is stuck on "Checking for Updates" and will not continue. I am using Windows 8.1 with McAffe and Iolo System Mechanic. I have run a virus scan and used the System Mechanic to clean up my computer. The main reason that I think that I have a problem is that my browser is slow or has problems connecting to pages or downloading. I am using Chrome but have the same problems if I use IE and Firefox. None of my other computers or phones are having any problem using the same Internet/WIFI connection so I know that my Internet connection is not the problem. Unfortunately it is my main laptop that is the affected one...... As per instructions in the post https://forums.malwa...iagnostic-logs/, I have attached the diagnostic logs. Thanks for your help. John Attached Files CheckResults.txt Addition.txt FRST.txt

Many thanks for your prompt response.

Hello, I downloaded and installed Malwarebytes today. Upon running the program, it is stuck on "Checking for Updates" and will not continue. I am using Windows 8.1 with McAffe and Iolo System Mechanic. I have run a virus scan and used the System Mechanic to clean up my computer. The main reason that I think that I have a problem is that my browser is slow or has problems connecting to pages or downloading. I am using Chrome but have the same problems if I use IE and Firefox. None of my other computers or phones are having any problem using the same Internet/WIFI connection so I know that my Internet connection is not the problem. Unfortunately it is my main laptop that is the affected one...... As per instructions in the post https://forums.malwarebytes.org/index.php?/topic/146024-diagnostic-logs/, I have attached the diagnostic logs. Thanks for your help. John FRST.txt Addition.txt CheckResults.txt