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Batmam

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  1. The issue I have is that I have been remotely updating a 2 year old laptop that belongs to my fiancee's mother so her son can play Minecraft, She lives in the U.S. and I'm a U.K. resident. Everything was going fine until I noticed the CPU suddenly started hitting 100% and staying there. Here's a list of what I had done before this happened: - Installed Opera browser with adblock. - Updated all Java platforms (32 and 64 bit) including online and offline versions. - Adjusted the performance settings to best performance in advanced settings. - Replaced AVG with Avast which updated and ran an initial scan showing no sign of infection. - Installed, updated and ran malwarebytes which found 7 objects but quarantined them. - Downloaded FTB launcher from Mojang. This ran very well before that. - Downloaded VLC media player (which is where I think I got it from). This is what I have had her do: - Start-up in safe mode. - Uninstall Chrome, VLC and Firefox. - Open up IE and disable and suspicious add-ons. - Uncheck IE from the Windows features. - The javaws.exe32 is not showing up in safe mode. - She is currently running malwarebytes again in safe mode and I intend on getting her to so this a few times. Can someone tell me if there is a way to permanently remove this virus from the system. An issue I have is that this is going to have to occur via written instructions to her or through Teamviewer so I can remotely access her system. Any help would be appreciated. Thanks in advance.
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