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acmeseed

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Everything posted by acmeseed

  1. For about a month the Databases Out of Date pop-up comes up continuously, clicking on Update Now does nothing. The only solution is to re-start the computer, this helps for a while until it starts coming up again. in the main screen it shows "updating databases" but this does not go away. Is there anything I can do to resolve this? I am running the program in 3 computers with Windows 10, but only one has the problem. I will greatly appreciate your response. Mike.
  2. I guess you did not read my response carefully enough. If there is a problem with my license, how can I successfully activate the program version 2.1.6 using my license, but as soon as I install the update to 2.1.8 it breaks it? Would it not be logical that if my license was busted it would not activate with any version of the program? BTW: Between my last post and now I received a response from MBAM support acknowledging that this is a known issue, but that the source/fix varies and they will try to figure out why mine is busted.
  3. I know you cannot help me resolve the issue, but I was responding to the statement that going back to 2.1.6 was not a good idea and that this is not a 2.1.8 program problem. I now believe this is indeed a program problem, this is what I did since posting my previous message: Did a clean removal using the tool supplied by MalwareBytes. Installed 2.1.6, was able to successfully activate it with my license and get real time protection to work. I then installed the upgrade to 2.1.8 this broke the program, I now get the 403 error related to the license. I am now going to go back to 2.1.6 with which I at least get real-time protection to work and I will pursue trying to get help with the support team at Malwarebytes. Thank you.
  4. In my case doing a clean removal and installing 2.1.8 did not help, I chose the option to activate the Premium trial, but still the option to turn on protection is disabled and I cannot turn it on. I did receive a response from support, they wanted my installation keys which is fine with me, but the also wanted to know the e-mail address I used to purchase the product 4 years ago which by now I did not remember which one I used. They said if I purchased from a re-seller I would have to contact them for support. I dug up the original invoice and sent them the information about the e-mail address, etc. but have not heard back; my system is basically without protection for a product I purchased legally. I tried a couple of alternatives, but none are as good as MBAM. With a developer supported clean uninstall not working I would say their program does have a glitch and an update will most likely resolve the issue.
  5. I am dead in the water with this, I am a licensed user, but have no protection in my computer. I sent a message to support 2 days ago, but have not received a response. I did a total removal using their tool and did a clean install hoping to activate the trial period of Premium, I activated the trial, but I still cannot turn on real time protection, the option is grayed out. If anyone finds a solution to this I will greatly appreciate it if you can pass along the information. Mike.
  6. I am having the same problem, did a clean uninstall with the product provided by Malwarebytes and installed the latest version from the web,but still get the license error, I have 2 licenses and no longer have the other machine, none of the 2 licenses work.
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