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Bearington

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Everything posted by Bearington

  1. Now, must they remain in quarantine, or can I safely delete them from quarantine?
  2. My Guild Wars 2 game is patching now, without the error displayed, and upon completing a file search both of the MZA files that were seen in the screenshot in the original post are now in quarantine! Thank you so much! I apologize for the time it took for this reply, it was about 4am my time.
  3. Done and done. Thank you for taking heed of my plight! FRST.txt Addition.txt
  4. Hello, to begin with, I have read the guide of how to remove the Mezaa malware. However, upon doing a file search, I have two mza.dll files in my system files (screenshot of files attached). Now, upon trying to manually delete these it tells me that they are currently running in a process and cannot be deleted until that process is closed. For the mza.dll file, in the syswow64, I went through and disabled all the processes it was running in (google chrome, Nvidia Geforce Backen, Nvidia network service, Battle.net updater, Google Chrome updater). After doing so, I was able to delete the file. However, it also rendered any programs on my computer unable to use the internet. I performed a system restore to a restore point from yesterday and all is well again. These files, however, are still on my computer and I dare not repeat what I did before. A Malwarebytes scan, which I've run twice now, is unable to detect these files. In my scan history there are quite a lot of Mezaa files that have been quarantined (now deleted) but these two remain and I am unsure how to remove them. They are impeding the patching of my game, Guild Wars 2, and causing it to report a serious error. Assistance is greatly appreciated. If there's any more information needed, I will be happy to provide it, thank you.
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