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safeappsupport

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  1. Dear Malwarebytes Support, We have become aware that Malwarebytes is detecting one of our our products as a "PUP". Included is a .png of our detection in MWB. We request that you software as any indication of PUP in your program scans. The program is downloaded from our site at: www. safeappsoftware.com/rh We are aware that you flag registry cleaners as PUPs. However, many optimization programs, such as CCleaner, IOBit, WiseCleaner and Glary Utilities offer a registry cleaner in their cleaning packages and they are hardly PUPs, but solid optimization packages. We also offer a startup program manager for users like CCleaner, Wise Cleaner, etc as well as an Internet Connection Optimizer. Our software was principally engineered by a leading industry expert on the Windows registry in the United States. No other company can make this claim as we take security and customer safety a priority or else we would not have been in business so long. We have been selling all our software for over 10 years now and have many satisfied customers. Our software is 100% clean and does not contain any malware or third-party adware. We do not hide our installer from customers as they must agree to our license agreement. The program is clearly available to remove from the control panel like any other program. Our uninstaller removes every bit of our software including directories and files along with leftover settings. We go above and beyone for all customer communications as our e-mail is also ranked as "safe and certified" by Return Path for our customers security. Again, we kindly request the removal the false positive(s) "PUP" detections soon as possible. If we need to follow procedures to do so, please let me know as soon as possible to how I can assist in this process. Thank you. Sincerely, Paul Technical Customer Support / QA Mgr. SafeApp Software, LLC
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