I am brand new to this forum deal but a friend has a really screwed up virus or something that is preventing any changes to her laptop. I have attempted everything I have found in the guides however nothing is working. I have no idea how long its been infected but I can't run task manager, registry, nor install or execute any software including malware bytes which is already installed. Renaming does not work nor does renaming the file ext. because there are no explorer options. I hope I am in the correct area for this question and any help would be greatly appreciated. I am having to do this from my pc as her internet is blocked. Thanks in advance.