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treed

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Posts posted by treed

  1. I don't understand what you're trying to do. Why are you opening the Apple menu, and going to the Appearance settings in Apple's System Settings app? Those things are not related to Browser Guard.

    In the first link I posted, there are detailed instructions for how to get Browser Guard for Safari installed, along with a video showing you the complete process from start to finish.

  2. It looks like you are using Browser Guard for Safari, from your screenshot. You do not control Browser Guard settings from the app. You would control it from the Browser Guard icon in Safari and from Safari's settings. For more information, see:

    https://support.malwarebytes.com/hc/en-us/articles/4413290281747-Install-Malwarebytes-Browser-Guard-on-Safari-Browser

    https://support.malwarebytes.com/hc/en-us/articles/360038520414-Malwarebytes-Browser-Guard-guide

    Also, I'm moving this topic over to the Browser Guard section of the forums.

  3. What you're seeing is not actually malware, it's a scam website trying to trick you into believing that your computer is infected. That phone number does not belong to Microsoft. If you were to call the number or interact with the website, the scammers would most likely attempt to convince you to pay them to "remove the virus" (which does not actually exist).

    Most likely, you reached this page through what is called "malvertising," or malicious advertising. A malicious ad that got into the ad feed on a legitimate website you visited probably redirected you there. Using an ad blocker, such as Browser Guard, can help with that, and can also block access to malicious websites that malvertising might direct you to.

    https://www.malwarebytes.com/browserguard

    • Like 1
  4. Extensions for third-party browsers like Chrome are not supported on iOS. You can only use Safari extensions. Our Malwarebytes app for iOS contains functionality similar to Browser Guard, but that only works with Safari.

  5. There is currently no known malware capable of infecting a Mac via a PDF. There have been vulnerabilities in Adobe Acrobat Reader in the past that could be used for installing malware, but those were never exploited to drop Mac malware to my knowledge. It's especially a non-issue if you are using Preview to view PDFs on your Mac.

    If you're curious whether it might contain Windows malware, I'd recommend David's suggestion. Malwarebytes for Mac does not detect Windows malware.

    • Like 3
  6. What server location are you connected to? Is it a US server, and if so, which one? Do you see any change if you choose a different location?

    We have seen that some websites incorrectly detect the location. I'm not sure exactly why, though perhaps someone else can help with that. In such cases, changing locations - or even disconnecting and reconnecting to get a different server within the same location - can solve the problem.

  7. You somehow landed on the macosx-update[dot]com website and were tricked into giving notification permissions to that site. Removing those notification permissions, as Al mentioned, is the solution. You may also wish to consider unchecking the box titled "Allow websites to ask for permission to send notifications" in the same preferences panel Al referred you to, to prevent this from happening again in the future.

    Note that your computer is not, in fact, infected. The notification from that website is attempting to scare you into downloading something you shouldn't download.

    • Like 3
  8. I'm not working on the Privacy app any longer, so it's possible my information isn't 100% up to date.

    That said, I don't believe that our Privacy app is available in the Kindle store. Our Android anti-malware app used to be, many years ago, but due to low usage and new requirements (at the time) from Amazon that would have required significant work with very little expected to be gained, we removed it from that store, and never put the Privacy app there (unless something has changed recently that I'm unaware of).

    The only way currently to install on a Kindle, as far as I'm aware, is to install Google Play on the Kindle.

    Also, note that we don't guarantee that our VPN can be used to bypass geofencing. It may or may not be able to allow you to use Kindle Unlimited outside the US.

    • Thanks 1
  9. The way Apple decided to display these is unfortunate, because it's showing the name from the code signing identity rather than something more useful like the app name. This means that, for small independent developers, it will just show their name, yet you may have no idea the name of the person who wrote an independent app you're using.

    I have no idea who John McKilley is or what app he made, but it sounds like you found an answer. It would be useful if you could provide that info for others who might be searching for this answer.

  10. Getting malware on iOS is extremely unlikely for the vast majority of people, because it usually happens via vulnerabilities in the system being exploited by highly advanced adversaries. That said, I'd never say any means of getting malware is impossible, because you never know what vulnerabilities the bad guys find.

    If you have reason to believe you might be a target for a nation-state-level organization, then my advice to you is to turn on Lockdown Mode.

    https://support.apple.com/en-us/105120

  11. Hmm, I'm not sure what's going on there. We did get contacted earlier this year by OWC about Malwarebytes preventing their SoftRAID Monitor agent from loading. We were unable to reproduce this here, with either our consumer software or our business software. We asked for more details about what they were seeing but never received them.

    Is SoftRAID actually displaying a message and requiring you to uninstall Malwarebytes before it will run? Or is it simply a warning? Are you seeing the SoftRAID Monitor running in Activity Monitor?

  12. On 12/3/2023 at 6:07 PM, MONTEJAE said:

    But also, the team has the majority of scans, right? I don't need to go to anything else.

    When you say "scans," are you expecting that the iOS app will scan your phone for malware? If so, that is incorrect. Apple does not allow such activities, which means our iOS app provides different security features than our desktop apps.

    I can't help with the account issues, unfortunately. Our support team will need to help you there.

  13. I'm not entirely sure that I understand the issue. The My Ad Center pop-up is a part of YouTube. That is not malware.

    However, I'm not sure I understand why it's popping up repeatedly in your video. Is it appearing every time you try to play the video? If so, try disabling any browser extensions you have installed and see if that changes the behavior. This is also not likely to be malicious, and is more likely to be some kind of a glitch.

    • Like 1
  14. 1 hour ago, FredM said:

    What I see currently as a paid user is a brick wall.

    I'm not sure that I understand what the issue is. Can you explain what you're having difficulty with in terms of reinstalling?

    There is a "Free download" button at the top of every (or almost every) page on the main malwarebytes.com site. Clicking that should download the installer. Are you having trouble with that download, or are you having a problem with some part of the installation process?

  15. 1 minute ago, KlausWalterKurt said:

    Malwarebytes has published a new protection updated to version 4.0.623 at 17:45:28 central European time.

    With this version it seems, that everything works now ( again ) like a charm !

    Yeah, we found an issue with one of the rules published in database version 622 that was causing problems in some cases. Those of you with problems that started yesterday, this should solve it.

    This would not, however, explain the original issue posted on November 18.

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