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Posts posted by REGITDept
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7 minutes ago, exile360 said:
I'm not certain of the current development status, roadmap or priorities for the Product team, however I would encourage you to reach out to Malwarebytes Business Support if the product is failing to meet your requirements and/or expectations and hopefully they will be able to help you to get the product functioning the way that you desire. If you haven't done so already, I would recommend contacting them by filling out the form located on this page and hopefully they will be able to provide you with solutions to the issues you are experiencing.
I have done that exile360.
They kept telling me they verified the bugs and are fixing it.
Now it is more than a year and still no updates and fixes.
Thanks.
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42 minutes ago, scoutt said:
Sad to say but I think the Management server portion is dead, they have focused 100% on the cloud management service. Which basically puts us organizations out of luck of any updates. Shame as it was starting to look like a good product. Might have to start looking for a different malware product.
You are correct scoutt.
They said they will fix this bug more than a year ago but still no fix yet. Looks like they are focusing on the Cloud side like you said.
It is getting very ridiculous.
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Thank you all.
Confirmed the issue is resolved.
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On 2/5/2020 at 7:12 AM, LiquidTension said:
Hi @PhilBurton,
Thank you for the feedback.
We've released a fix for this issue in the latest Malwarebytes Anti-Ransomware standalone: https://forums.malwarebytes.com/topic/211708-latest-version-mbarw-beta-v-0918807-build-277-released-feb-4-2020/
We hope to make this available to other Malwarebytes products in upcoming releases.Can you please let me know when the business side is updated?
Thanks.
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7 minutes ago, N33dful said:
Hi @REGITDept,
That address has since been verified as clean and unblocked as of an hour ago, it should be whitelisted in the next definition update.
Thank you for the prompt reply 😀
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Dear Malwarebytes,
Since last night we started receiving about a dozen blocked web site alert to 138.68.42.38.
Can you guys please verify to see if this is something malicious or a false positive?
Thanks.
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Hello Malwarebytes,
It's been 1 year and no status update yet for the reported and confirmed bugs.
Thanks.
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Dear Malwarebytes,
The workaround exclusions below will fix the issue:
C:\Program Files (x86)\Common Files\Apple
C:\Program Files\Common Files\AppleThanks for all of the help.
Waiting for the official fix to come out 😀 -
1 hour ago, REGITDept said:
Hi,
We can try again, but we believed we have tried these in the past but not working.
How about the Windows 10 Store version? What to exclude?
Both the Windows 10 Store and Standalone versions are affected as well.Thanks.
Confirmed not working.
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20 minutes ago, tetonbob said:
Hi all. We are still working towards a solution for this issue but can you try the following exclusions and confirm if it mitigates the issue for you? It does in our testing
Folder exclusions for the following:
C:\Program Files (x86)\Common Files\Apple
C:\Program Files\Common Files\AppleHi,
We can try again, but we believed we have tried these in the past but not working.
How about the Windows 10 Store version? What to exclude?
Both the Windows 10 Store and Standalone versions are affected as well.Thanks.
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Dear Malwarebytes,
What is the current status? What is the ETA of this fix?
Thanks.
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1 hour ago, N33dful said:
Hi @REGITDept,
Sorry for the trouble! This is a known issue we're currently working on a fix for. I've opened a new problem ticket and reached out via email, I'll update you there as soon as a fix goes live.
Thank you very much.
Please keep me posted.
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Dear Malwarebytes,
We would like to report a bug with Anti-Ransomware that is preventing iTunes (latest version as of this post) from doing a Back Up Now and Restore Backup. Both buttons are greyed out. Please see attached screenshot.
Disabling Anti-Ransomware and iTunes will work again.
Please fix this ASAP.Thanks.
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We just got an official email statement directly from Malwarebytes:
"On December 11, 2019 it was identified that an internal update to our license management system resulted in Malwarebytes Management Console incorrectly indicating that licenses were expired for some customers."
Thanks.
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Thank you exile360
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Dear Malwarebytes,
The other day suddenly both our servers hosting MMC suddenly lost all licenses info. It reverted back to Un-licensed status.
We re-entered the key/code info and everything seems ok now.
No changes at all on our side.
Just wanted to let you guys know.
Thanks.
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Dear Malwarebytes,
How much longer until you guys have the fix for the bugs?
It's been a very long time and starting to being ridiculous.
Thanks.
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On 9/21/2019 at 7:02 AM, tetonbob said:
Hi @REGITDept - I was referring to this screenshot. I believe we are speaking about the same product, though perhaps in different ways.
@exile360 - thanks for the assist. Exactly so.
Hi tetonbob,
Thanks for the clarification.
I confirmed that the issue is resolved with the new version.
Thanks for all the help.
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1 hour ago, tetonbob said:
Hi @REGITDept - the screenshot provided in your initial post comes from our standalone Malwarebytes Anti-Ransomware.
Malwarebytes Endpoint Security includes separate Malwarebytes products, Anti-Malware, Anti-Exploit, and Anti-Ransomware.
Your Malwarebytes Anti-Ransomware clients should be a version number 0.9.18.806. Prior to the component update package we released last night, it should have been a -1.1.238 and after the latest update, it should be -1.1.242
0.9.18.806-1.1.242 should no longer throw this False Positive detection.
Hi tetonbob,
Our Malwarebytes Anti-Ransomware came from the Malwarebytes Endpoint Security, not standalone. Also what screenshot are you referring to?
Currently I'm looking at my version which is 0.9.18.806-1.1.242 (See screenshot).
Thanks.
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30 minutes ago, Dheeraj said:
Hello REGITDept,
Yesterday evening we have released a fix for this issue on our standalone product. Please let us know if you it resolves your issue or if you are still experiencing it. Once again apologies for the inconvenience
Dear Dheeraj,
We are using Malwarebytes Endpoint Security. Not standalone.
Thanks.
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Thank you tetonbob,
I'll wait for a status update on this case.
Appreciate your help.
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7 minutes ago, tetonbob said:
@REGITDept - thanks for your report. I've personally tried reproducing the issue on a variety of Windows 10 hardware and VMs, using the Update Assistant, and Windows Update. On one machine where I ran the Update Assistant, I did get the FP. On others, I did not.
We're aware of a code issue which is causing this type of false positive and are working on devising a solution. For now, the only workaround is to add an exclusion or temporarily disable the Ransomware Protection while you run the upgrade.
May I ask, did your Windows 10 upgrade fail when you received this FP detection?
Dear tetonbob,
In our environment, the FP is 100% of the time on all of our machines.
The installation failed 100% of the time.
Our workaround is to temporarily disabled the protection before running the update.
Waiting for your status update.
Thanks.
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12 hours ago, shadowwar said:
This should no longer be detected. Thanks for reporting.
Dear Malwarebytes,
As of today 09/18/2019 at 5:57 PM, the issue is still present.
Make sure you guys tested by updating to build 1903 using the Update Assistant and not via Windows Updates.
Thanks.
False Positive with Multi-Batch software
in Ransomware
Posted
Dear tetonbob,
The ArwDetections is empty (because the Quarantine was restored?).
Attached you will find the LOGS and a copy of the detected file.
Thanks.
logs.zip MBatch.zip