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Techguy9

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  1. I had already submitted the request, was just hoping you could point me in the right direction without having to wait on responses...Just really do not like it when I cannot figure out a problem..
  2. Thanks Maurice, Is there any additional information that you can give me about this? What has fixed it in the past? With guided help - do you have specific steps that need to be taken? If so, can you provide? Thanks!
  3. From my above post.. The update to the version 2.1.8.1057
  4. Also, one additional tid-bit of information, just for giggles, I grabbed a desktop computer that I have running win 7 Pro as well with a lifetime license too, deactivated the license, then did a Change License and used the same key for my laptop, and it worked fine without issue, so I know that the key itself is good, and that it must be something with my laptop. Of course, I deactivated it on the desktop, then put my original desktop license ID and Key code back in, and it again re activated without incident. Just thought this might be noteworthy...
  5. When I attempt to activate my premium version of Malwarebytes, I receive the box with error code, as shown in the Snippet that is attached. Says Error Code 404 The License Key Was Not Found. It continues as indicated in the screen shot. This is what has been done: All steps have been done logged in as the administrator on my Windows 7 Pro Machine - Dell E5500 Laptop The update to the version 2.1.8.1057 resulted in my accidentally leaving the default selection of the "Don't know where I got my license" etc instead of selecting "I Purchased My License" which I did pay for. I still have the original lifetime ID and Key Code from my purchase. This indicated that I had 300 some odd days available left on my Lifetime License! I deactivated, then tried "Change License" with my original ID and Key and the error box resulted as in the screen shot. Downloaded and Used the MBAM Clean utility, downloaded the 2.1.8 version again, went through the install steps as indicated on the forum, did not select Trial, Did Reboot when asked, etc. Attempted to activate again, same error. HELP! Also, I turned off ICS on my LAN Connection, Turned User Account Control completely off, switched to Google Public DNS servers at 8.8.8.8 and 8.8.8.4, flushed DNS, Completely disabled my Avast anti-virus, Even attempted to change the date and time of the PC back to when I originally installed the product (this change resulted in an error that indicated that I was not connected to the internet but in fact I was and confirmed via browser when I tried to activate again with my ID and KEY) All other changes, and then re-attempts at activated resulted in the same attached error box... Please help! Thanks!
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