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Hardcopy1

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  1. Malwarebytes is now installed and working after using the support tool mentioned above. I've got the ZIP file requested above and am attaching it here. After "gathering the log files" I performed the "Clean" function and everything is working. mbst-grab-results.zip
  2. Last night I updated Malwarebytes to the latest release on my Windows 10 Pro PC. This morning (after rebooting) Malwarebytes failed to start saying that it could not start a service (what service wasn't specified). So, I logged into my account at MalwareBytes.com and downloaded the latest release. I tried to install it and after asking me to restart my PC, I was told that MalwareBytes would not run on my PC. What gives? It ran just fine before this latest release.
  3. OK, I'll stop using it for MalwareBytes applications. It appears that the Browser Guard may have been the problem. How will I know when I can reinstall the Browser Guard extension (after whatever is wrong is fixed)?
  4. After your last reply: "Uninstall it please", I opened REVO Uninstaller Pro and Removed MalwareBytes Browser Guard and Killed the running process under the Browser Extensions section (there is no separate module for Browser Guard, that I could find). I had previously disabled Browser Guard from the extensions selections of both Chrome and Microsoft Edge. I then restarted Windows and went through my Start-Up procedures (outlined above). This time the memory usage was reduced substantially. REVO Uninstaller still shows MalwareBytes Browser Guard as being installed, though. I've attached another data collection of the mbst-grab-results.zip file for your review. mbst-grab-results.zip
  5. I began to run the support tool earlier and when it finished, it wanted to reinstall MalwareBytes again. I canceled it at that point but I think it uninstalled the product anyway. After your recent reply, I had to re-install MalwareBytes 4.4.4126 from the Download site. After the installation and re-configuration, I restarted Windows 10 Pro. I then executed my normal start-up routine: (1) Run Norton 360 Security scan (with Live Update), (2) Run MalwareBytes (with Update and Scan), (3) Run Windows Update, (4) Run DELL SupportAssist. I then did several Task Manager screenshots (attached) and found that the memory usage of MalwareBytes Native Message Service kept increasing even after MalwareBytes was idle in the Windows Tray area. I'm also attaching the mbst-grab-results.zip file that you wanted. mbst-grab-results.zip
  6. I resently upgraded my version of MalwareBytes to version 4.4.4.126 and the program is using excessive amounts of memory even to the extent of 97% - 100%. The only way to reduce memory usage to Restart the PC without MalwareBytes. The problem seems to be with MalwareBytes Native Message Server as it continues to increase it's amount of memory being used even after the scan has finished and the icon is just sitting in the Windows Tray area. See Task Manager screen shot attached.
  7. I took your advice in regards to the self-protection settings and regarding the Beta versions. After the installation of version 4.1.1.71, Windows 10 version 2004 is operating much better. Thanks for your help. Any idea when MWB 4.1.1.71 will become GA? I generally don't install Beta versions but in this case I made an exception.
  8. I uninstalled MalwareBytes 4.1.0.56 using the tool mentioned above (see attached)and reinstalled it using the same tool BUT 'm still experiencing the same slow-down as before. My CPU went to 96% and I finally had to restart several times before I could Quit the program using the taskbar tray application. I'm back to the point where I don't let MWB start with Windows. BTW, I don't have the Beta Updates switch turned on. I'm also attaching a screenshot of my Security settings. mbst-clean-results.txt
  9. I recently updated my instance of Windows 10 from version 1909 to version 2004. After the update, Windows began acting very, very slowly and almost to the point of being unresponsive. Then, I saw a post somewhere that said that MalwareBytes 4.1 was causing a problem with this new version of Windows 10. On the chance that this was also my problem, I quit MalwareBytes from the Taskbar Tray area. Upon doing this, Windows amazingly began operating as it should. I've since disabled the automatic start of MalwareBytes at Windows Start-Up. I've no doubt that you've heard of this conflict of Windows 10 and MalwareBytes 4,1 from other users. The reason I'm writing this is to ask that I be notified when a fix has been published (MalwareBytes is currently disabled).
  10. On this PC, I'm running Malwarebytes Premium 3.0.6. My OS is Windows 10 1703. I thought that Malwarebytes would either update to a new release when it became available -or- at least notify me to manually update to a new release. I know that 3.1.2 is now available but neither of the above has happened. Is there some reason why this isn't happening? Are there any diagnostics that I should perform and send to support?
  11. I know that I can add an exclusion for various detections by using the ADD EXCLUSION tab in Settings. My situation is that Anti-Malware 3.0.6 is detecting a PUP which is only a Windows Registry Key. None of the exclusion options seem to fit this circumstance. I've looked at the item which was identified and I want to add an exclusion so that I'm not told about it every time I run Anti-Malware. The identified item is for Dell System Detect. Can someone tell me how to exclude this item (see Quote below).
  12. I reinstalled MalwareBytes last evening using the link provided by dcollins (above). Now the "M" ICON has returned to the System Tray (as usual and expected). I'm still concerned about notifications of new releases / versions of the software as the two switches mentioned by dcollins are turned "ON" by default and I would've expected they are set that way in previous releases yet I'm not getting the expected notifications.
  13. I have yet to see a prompt from MalwareBytes telling me that there is a software update, even in previous versions. I usually only find out about a new release through a Google search or when looking in this forum (which I don't do very much). Maybe that's been fixed in this latest release? Is there some switch / setting in the product that I can set to get these notifications? However, Thanks for your help on this topic.
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