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remoteutilities

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Everything posted by remoteutilities

  1. Since we allow custom builds. There might be illegal (patched) RU builds that also use our server. Unfortunately, we cannot distinguish the traffic from patched builds from the traffic from legitimate build. Instead of finding a way to fight patched builds on a users' PCs. MalwareBytes just decided to block our entire Internet ID server. This is ridiculous. Just because there are some bad apples doesnt mean you throw all of them away.
  2. Hello Zynthesist, Thats a false positive. We're a legitimate remote software vendor. https://www.remoteutilities.com/
  3. Hello, Good day. One of our customers has notified us that Malwarebytes Premium is reporting our IP 70.38.38.43 domain as unsafe. We request for the immediate rectification for this as it disrupts our customers day-to-day operations in utilizing our Remote Utilities Software. Official Website: https ://www. remoteutilities .com I'm not sure what you'll need to resolve this but I'l just go ahead and attach samples of our software for your analysis. rut6.7.zip
  4. Understood. Please let us know if there is anything else Malwarebytes needs to hasten the process.
  5. Please reconsider, After reporting this False Positive for our Russian Version, it seems you guys also started to detect our English Version as "PUP.Optional.RemoteAdmin". We found out about this detection after one of our commercial clients that also happen to use Malwarebytes and Remote Utilities for their day-to-day operations raised this issue to our attention. For now we've suggested to our client as a temporary fix to include our software to Malwarebyte Ignore list until we've come into a resolutions with your A/V software. A Riskware or even a PUP detection on our software is unacceptable since majority of our users are commercial and enterprise clients that uses multiple hundreds of operator and remote PCs. Suggesting the above as a permanent fix to our client/s that also uses Malwarebytes for their A/V protection to add our software to the ignore list individually per work PC is unprofessional and unimaginable.
  6. Hi, This is Josh, account manager for Usoris System, LLC. The developers of "[ENG]Remote Utilities" and "[RUS]RMS Remote Access" software. I'm writing here today for the removal of the riskware detections on our Russian Version. Official Sites: [ENG] Remote Utilities: https://www.remoteutilities.com/ [RUS] RMS REmote Access: https://rmansys.ru/ Please note that RU and RMS are both legitimate software used by thousands of commercial clients for their day-to-day operations. All downloadable and executable files on our official sites are all signed with a valid DigiCert [ENG] and Thawte [RUS] code issued to Usoris System LLC (ENG) a.k.a TektonIT(RUS). The files being currently falsely detected can be directly download below on our Russian site: https://rmansys.ru/files/
  7. Hello, My name is Josh, I represent Usoris Systems, the makers of "Remote Utilities' remote access software. Our customers keep complaining that MalwareBytes Antivirus detects our program as "Trojan.Dropper.SFX". We request for the removal of this classification and be added to your whitelist as our customers' whose businesses rely on our program for their day-to-day tasks go without interruption. Below this post I have attached a screenshot of the detection and also a zipfile with one of our software module that was detected by your antivirus. Please note that "Remote Utilities" is a legitimate remote desktop software developed by Usoris Systems LLC. The official website of the program is www.remoteutilities.com . All downloadable files and executables are signed with a valid VeriSign Code Signing certificate issued to Usoris Systems LLC.The official website for the software is: remote-utilities.com We bear no responsibility for unofficial/infected/modified builds made from our software by other companies and individuals for malicious purposes. Looking forward to your reply. Best,Josh Merin rutserv.7z
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