rob_newb
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Posts posted by rob_newb
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Thanks Armando. I'll give your suggestion about clearing the app cache a shot.
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I'm running Malwarebytes Ant-Malware Mobile on a GS5. I've tried to run a scan many times, but every time, the following message eventually appears in a popup box: "Crash Data. The app found information about previous crashes. Would you like to send this data to the developer?"
There are two buttons: "Dismiss" and "Send". I have uninstalled and re-installed the application a couple different times, but this popup happens every time. Usually, I click the "Dismiss" button on the "Crash Data" popup, but I recently pressed the "Send" button on accident.
So ... a couple questions:
1) Is this "Crash Data" popup legitimate? If I press the "Send" button, does it send valuable and anonymous information to your developers? Or is this popup symptomatic of something more devious?
2) Any suggestions on how to get the scan to work without crashing every time?
Crashes and the Popup "Crash Data" Prompt to Send Data to Developer
in Malwarebytes for Android Support Forum
Posted
I tried a few different combinations of clearing app cache, unchecking the "Scan after updates" option (per another suggestion), and even installed/re-installed the application. Unfortunately, nothing seems to solve the problem. I love Malwarebytes and I am a premium PC subscriber. I'm sure this will get sorted out, so I'll definitely try it again in the future. I imagine writing this kind of software for a variety of different devices probably poses a lot of unique challenges.