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Posts posted by screen317

  1. Hi and welcome to the Malwarebytes forum.

    There isn't enough information here to determine what specifically is resulting in this detection, but I'm not able to reproduce this by merely performing those searches.

    To see if that Chrome extension is responsible, temporarily remove it and see if this detection persists. If so, please understand that in general, we probably wont be altering our databases or engine to accommodate third party extensions.

    All best,

  2. Hello and thank you for reporting this.


    This false positive should no longer be detected. Please double-check this on your end by updating MBAM and running a fresh scan.


    In the event that this is still detected after 10 minutes or so, please perform the following steps: 

    1. Totally exit/shutdown Malwarebytes.
    2. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService
    3. Delete the following file only: hubblecache
    4. Then you can restart MBAM and the cache file will rebuild on the next scan.

    Best regards,

  3. Hello again,

    Thank you for providing the installer.

    After analyzing the installer, the detection will stand for the time being for these reasons:

    1) The installer uses a download wrapper to install additional software

    2) The offered additional software through the download wrapper is declined on an opt-out basis

    3) After the software is installed, a popup is launched in the user's browser.

    What is still unclear to me is what exactly this "Browser Assistant" does. Perhaps you could shed some light on this since you believe it is a false positive?

    The whole front page of a Google search for "browser assistant realistic media inc" shows dozens of users complaining about getting hijacked by it without their knowledge or consent.

    Best regards,

  4. Hello Distraida1973,

    Neither of those files are false positives. 

    Dozens of other vendors agree: https://www.virustotal.com/en/file/694c856c724863054fa2339b1dfd75fc57b484aac4f8a238e2deaecb804d4e10/analysis/1555193610/

    If you would still like to use that software, you are welcome to add the files to your personal exclusion list in MBAM, but we will not be making any changes to this detection at this time, to best protect our users.

    Best regards,

  5. Hello all,

    Thank you for reaching out. We did determine that this software violated our PUP criteria. We have changed our database so that paid users like yourselves should not be getting flagged any longer. This change will be reflected in Malwarebytes within an hour or two.

    If you have any further inquiries, please contact Malwarebytes Support.

    In the meantime, feel free to Exclude detections in Malwarebytes for Windows v3 if you would like to stop seeing these detections.

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