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Badfinger

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Everything posted by Badfinger

  1. Good day. Again, thank you for the response. I had, in fact, done everything you suggested above. I used the mb-clean tool to completely remove the old version and did a clean re-install. Same issues. What I don't understand is this: If I was able to provide all of the logs and documents requested, what good would that do me? I purchased the product, set it up as instructed, and it causes my computer to malfunction. There are only so many options available within the program, and it still causes problems. Even if I set it up differently than the default, that should in no way cause the freeze-ups. I have looked around the net and there are apparently a lot of people having trouble with this version. Perhaps it was simply released before it should have been, before the bugs had been worked out.
  2. HELP!! AGAIN !! PLEASE !! So here's exactly what happened earlier today... I took a chance and activated Malwarebytes and it seemed to be running fine for a few hours. Then at one point, I went to delete a small file folder and it would not delete. The recycle bin graphic just hung there for a long time. I tried to end the Malwarebytes program form the task manager but it would not let me. In fact the MWB interface just stayed frozen on my screen. I forced a shutdown and waited several minutes, eventually having to unplug my machine and restart it. As I said above, I am an average user and I am furious at the lack of response and support I have received on this issue. I sent a couple of e-mails and received a standard and useless response. The person above was kind enough to reply, but suggested a course of action which is probably beyond my ability. I paid for this and followed the instructions. Now, I can't use the program because it will eventually cause my machine to freeze up. At this point, I guess the sensible thing to do would be to have them cancel the program and ask for my money back. Does anyone know how I would go about doing that? Thanks.
  3. Um, I don't understand half the stuff that page was talking about re logs etc. I was just looking for some help, wondering if others had experienced similar problems and what they did to correct it. I'm not a computer technician, just a home user. I described the issues I've been having above, as it now stands I can't even us this product I paid for.
  4. I have been running Malwarebytes pro for a few years now. I'm using Windows 7 Home Premium. No big deal one way or another. Recently downloaded and installed version 3.0.6.1469, component package 1.0.96. (Used the mbam-clean app to completely remove the old version.) Since then, I have experienced the following: --inability to move or delete certain files or folders. Operation just hangs. --computer will not shut down, have to force shutdown by unplugging. --cannot end process using task manger, get "access is denied" message. Is this fixable at this time? Or would it make more sense to go back to the previous version? If so, where could I download that version? I just paid the fee to renew for another year and I feel like I have been cheated. Please help, thanks.
  5. Okay, I've followed the instructions. Really hope you can help me, as these page popups are driving me nuts. As requested, logs are attached: Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 5/26/15 Scan Time: 4:25:52 AM Logfile: scan may26.txt Administrator: Yes Version: 2.01.6.1022 Malware Database: v2015.05.26.01 Rootkit Database: v2015.05.24.01 License: Premium Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Joe Scan Type: Threat Scan Result: Completed Objects Scanned: 367007 Time Elapsed: 15 min, 6 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 0 (No malicious items detected) Physical Sectors: 0 (No malicious items detected) (end) Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 25-05-2015 Ran by Joe (administrator) on JOE-PC on 26-05-2015 04:47:21 Running from C:\Users\Joe\Desktop Loaded Profiles: Joe (Available Profiles: Joe) Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States) Internet Explorer Version 11 (Default browser: FF) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.FlashGet.com) FreeTorrentViewer (HKLM-x32\...\FreeTorrentViewer) (Version: 1.0.0.1 - Free Torrent Viewer) GoldWave v4.26 (HKLM-x32\...\GoldWave v4.26) (Version: - ) Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation) Intel® Desktop Utilities (HKLM-x32\...\{F01CBA59-B5BD-4608-A834-1CBE8C292A71}) (Version: 1.0.0 - Intel Corporation) Intel® Integrator Assistant (HKLM-x32\...\{D1A35687-AEA9-422C-B237-FC4F8136B6F6}) (Version: 1.0.0 - Intel Corporation) Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation) Intel® Network Connections 15.6.25.0 (HKLM\...\PROSetDX) (Version: 15.6.25.0 - Intel) Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2219 - Intel Corporation) Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.0.0.1046 - Intel Corporation) Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Macromedia Dreamweaver MX 2004 (HKLM-x32\...\{05BB2EC5-6BEF-4DDC-9E75-BEE7B161157A}) (Version: 7.0.1 - Macromedia) Macromedia Extension Manager (HKLM-x32\...\{A5BA14E0-7384-11D4-BAE7-00409631A2C8}) (Version: 1.5 - Macromedia) Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation) Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation) Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation) Mozilla Firefox 38.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 en-US)) (Version: 38.0.1 - Mozilla) Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla) MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation) MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation) Norton 360 (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation) PC Drummer Pro 5.07 (HKLM-x32\...\PC_Drummer_Pro_500) (Version: - ) Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6215 - Realtek Semiconductor Corp.) Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation) Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.4.0 - Renesas Electronics Corporation) Hidden Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft) VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN) Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation) WinRAR 4.10 beta 2 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.10.2 - win.rar GmbH) Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team) ==================== Custom CLSID (Whitelisted): ========================== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) ==================== Restore Points ========================= 15-04-2015 21:51:25 Windows Update 19-04-2015 14:25:27 before norton powerscan 26-04-2015 18:05:45 Scheduled Checkpoint 04-05-2015 00:09:55 Scheduled Checkpoint 11-05-2015 20:48:19 Scheduled Checkpoint 12-05-2015 23:00:36 Windows Update 20-05-2015 00:00:04 Scheduled Checkpoint ==================== Hosts content: =============================== (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2009-07-13 23:34 - 2014-10-02 07:46 - 00000872 ____A C:\Windows\system32\Drivers\etc\hosts 54.225.95.126 fhajokkdlhllmgenmniigcnlefjakobn ==================== Scheduled Tasks (Whitelisted) ============= (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) Task: {1EED4447-37B5-4070-94CB-BC09E6693D8A} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton 360\Engine\21.7.0.11\WSCStub.exe [2015-03-07] (Symantec Corporation) Task: {29DFFE8D-F562-4C27-8105-53E04CF93162} - System32\Tasks\Norton 360\Norton Error Processor => C:\Program Files (x86)\Norton 360\Engine\21.7.0.11\SymErr.exe [2014-01-30] (Symantec Corporation) Task: {7E2CD679-F292-4ECC-A797-5516D872812D} - System32\Tasks\{B27DA392-5589-48D1-8F42-DE33EA832063} => C:\Program Files (x86)\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe [2004-03-02] (Macromedia, Inc.) Task: {8F91BC65-32DA-4F06-9521-97619E6A879C} - System32\Tasks\Norton 360\Norton Error Analyzer => C:\Program Files (x86)\Norton 360\Engine\21.7.0.11\SymErr.exe [2014-01-30] (Symantec Corporation) Task: {9130206E-A49D-4101-80D4-6D834BC598DE} - System32\Tasks\{7A8D4561-F3FA-4C60-9EA2-D41FB95C1380} => C:\Program Files (x86)\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe [2004-03-02] (Macromedia, Inc.) Task: {A546135C-547F-43F2-B249-3D75243D3960} - System32\Tasks\{0691978E-8660-42BF-BE9D-E4CFADDC635F} => pcalua.exe -a C:\Users\Joe\Documents\MiscAPPS\IGrab.exe -d C:\Users\Joe\Documents\MiscAPPS Task: {BC54E958-2090-423E-A27F-1274EFB468D8} - System32\Tasks\0752ae01-0d82-4270-ab5c-cb57c42caca7 => C:\Program Files (x86)\TheTorntv V10\0752ae01-0d82-4270-ab5c-cb57c42caca7.exe <==== ATTENTION Task: {BED2D55E-DFC3-4FD6-89DB-813650052A2E} - System32\Tasks\{C7433BA3-F07C-4FD3-BCD0-2B6462B9A338} => C:\Program Files (x86)\GoldWave\GoldWave.exe [2002-03-28] () Task: {C69C19AF-DED0-4C9D-AB7F-F4464F8DA8EF} - System32\Tasks\{4ACC8B48-B444-418A-9D35-1F03B1153A7A} => C:\Program Files (x86)\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe [2004-03-02] (Macromedia, Inc.) Task: {C918A116-0E83-41F3-A24F-78C878D8352B} - System32\Tasks\{E5A27FA1-DF32-4C39-B36C-29D0211A1F72} => C:\Program Files (x86)\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe [2004-03-02] (Macromedia, Inc.) Task: {CE4A147D-6974-4E7B-B9E6-0B1E206650E0} - System32\Tasks\ef4a13d7-64f2-43b7-ae75-86a796c2d8c6 => C:\Program Files (x86)\TheTorntv V10\ef4a13d7-64f2-43b7-ae75-86a796c2d8c6.exe <==== ATTENTION Task: {DF9B480C-DE78-47CE-84CE-3D434939B693} - System32\Tasks\{66296750-6AAE-409F-A42E-C3E9D30BB221} => C:\Program Files (x86)\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe [2004-03-02] (Macromedia, Inc.) Task: {F1E863FF-87C9-4C35-BB42-46FF2E382D12} - System32\Tasks\{DF48C4F5-46BF-43AC-B181-49D7D65543C6} => C:\Program Files (x86)\Macromedia\Dreamweaver MX 2004\Dreamweaver.exe [2004-03-02] (Macromedia, Inc.) Task: C:\Windows\Tasks\0752ae01-0d82-4270-ab5c-cb57c42caca7.job => C:\Program Files (x86)\TheTorntv V10\0752ae01-0d82-4270-ab5c-cb57c42caca7.exe <==== ATTENTION Task: C:\Windows\Tasks\ef4a13d7-64f2-43b7-ae75-86a796c2d8c6.job => C:\Program Files (x86)\TheTorntv V10\ef4a13d7-64f2-43b7-ae75-86a796c2d8c6.exeï/agentregpath='TheTorntv V10' /appid=63311 /srcid='001823' /subid='0' /zdata='0' /bic=4C6B9D8620814383849E703C059600A1IE /verifier=14a25080759a6038c8cf1df891dc95f9 /installerversion=1_35_09_29 /installationtime=1412246598 /statsdomain=http:/stats.newdatastatsserv.com /errorsdomain=http:/errors.newdatastatsserv.com /extensionname='Information' /torpedoiesleeps=1000 /torpedoieplugins=93-0,102-0,104-0,184-0 /monetizationdomain=http:/logs.newdatastatsserv.com <==== ATTENTION ==================== Loaded Modules (Whitelisted) ============== 2013-09-05 01:17 - 2013-09-05 01:17 - 04300456 _____ () C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Cultures\OFFICE.ODF 2010-10-20 15:23 - 2010-10-20 15:23 - 08801632 _____ () C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll 2011-10-22 00:12 - 2011-10-20 12:47 - 00193536 _____ () C:\Program Files\WinRAR\rarext.dll 2010-01-22 16:56 - 2010-01-22 23:20 - 01033938 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ESET-phase2.exe 2013-09-05 01:14 - 2013-09-05 01:14 - 04300456 _____ () C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF 2010-10-20 15:45 - 2010-10-20 15:45 - 08801120 _____ () C:\Program Files (x86)\Microsoft Office\Office14\1033\GrooveIntlResource.dll 2014-10-16 23:39 - 2014-10-16 23:39 - 00169472 _____ () C:\Windows\assembly\NativeImages_v2.0.50727_32\IsdiInterop\ba8588c3319d63350220ec2ac3eb2c36\IsdiInterop.ni.dll 2011-10-17 09:20 - 2010-09-13 18:28 - 00058880 _____ () C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IsdiInterop.dll 2015-03-16 16:36 - 2015-03-16 16:36 - 16858288 _____ () C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_17_0_0_134.dll ==================== Alternate Data Streams (Whitelisted) ========= (If an entry is included in the fixlist, only the ADS will be removed.) AlternateDataStreams: C:\Users\Joe\Documents\Bill's Grandchildren October 2010 b.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Bill's Grandchildren October 2010.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Brenda Best Update.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\chinese torture.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Dark and Stormy Night Contest.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Dead President's Society.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Dutch Mason article.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\fishing.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\GerryG'sWebsite.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\HELP PUBLICATIONS.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Household tips.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\If I Knew....eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\important notice re e-mail from NBTEL.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Interesting beer article.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\It's a bird... it's a plane... it's..._!.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Mainly For Engineers ___.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\McAfee Antivirus - HelpDesk Call number 5303.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Media players.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\pedals.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Pick up Lines.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Quotation Bill Toner.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\The Parrot.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\The Puppy - Lets see if you send it back.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\This is absolutely adorable.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\TroubleTree.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Weaver's Party.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Welcome to NBTel Internet _ Bienvenue à NBTel Internet.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\Will Rogers.eml:OECustomProperty AlternateDataStreams: C:\Users\Joe\Documents\worst pickup lines in recorded history.eml:OECustomProperty ==================== Safe Mode (Whitelisted) =================== (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.) ==================== EXE Association (Whitelisted) =============== (If an entry is included in the fixlist, the registry item will be restored to default or removed.) ==================== Internet Explorer trusted/restricted =============== (If an entry is included in the fixlist, it will be removed from the registry.) ==================== Other Areas ============================ (Currently there is no automatic fix for this section.) HKU\S-1-5-21-4049380915-4051730379-3028906647-1000\Control Panel\Desktop\\Wallpaper -> C:\Users\Joe\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg DNS Servers: 192.168.2.1 ==================== MSCONFIG/TASK MANAGER Error getting == (Currently there is no automatic fix for this section.) ==================== FirewallRules (Whitelisted) =============== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) FirewallRules: [{8C687DA2-999F-4331-9847-57C263A25D0F}] => (Allow) C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe FirewallRules: [{D023D53A-CBE2-499F-8852-4D5BFF6DF116}] => (Allow) LPort=2869 FirewallRules: [{1CE9CE70-AFCB-4E9D-9449-B7FA3B4CB68C}] => (Allow) LPort=1900 FirewallRules: [{A3F45B79-136E-4C8F-B5FB-7ED090A64DC8}] => (Allow) C:\Users\Joe\AppData\Local\Temp\7zS6375\hppiw.exe FirewallRules: [{A525BED5-D330-40AB-8C6A-3642D25C90FC}] => (Allow) C:\Users\Joe\AppData\Local\Temp\7zS6375\hppiw.exe FirewallRules: [{070BD13E-F64F-4846-92E2-F806530318A0}] => (Allow) C:\Program Files (x86)\Bench\Proxy\proc.exe FirewallRules: [{378EEDA5-1526-497F-91FB-E787F3F0C996}] => (Allow) C:\Program Files (x86)\Bench\Proxy\pwdg.exe FirewallRules: [TCP Query User{B5DBF85B-8AB2-4619-964E-E1B1B0826272}C:\program files (x86)\flashget network\flashget 3\flashget3.exe] => (Allow) C:\program files (x86)\flashget network\flashget 3\flashget3.exe FirewallRules: [uDP Query User{E1F09786-DC0A-4D58-9659-D32A5964D7E7}C:\program files (x86)\flashget network\flashget 3\flashget3.exe] => (Allow) C:\program files (x86)\flashget network\flashget 3\flashget3.exe FirewallRules: [{D7E2D932-1890-45C6-A1FC-0BA6DCA94A5A}] => (Block) C:\program files (x86)\flashget network\flashget 3\flashget3.exe FirewallRules: [{93654F40-42FF-445F-80D5-329869DAFBDC}] => (Block) C:\program files (x86)\flashget network\flashget 3\flashget3.exe FirewallRules: [{CF2DB165-95C9-4D72-895D-DC16579AA678}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe FirewallRules: [{0649870C-486A-4B77-B228-2D004E00CC65}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe StandardProfile\AuthorizedApplications: [C:\Program Files (x86)\FlashGet Network\FlashGet 3\FlashGet3.exe] => Enabled:Flashget3 ==================== Faulty Device Manager Devices ============= ==================== Event log errors: ========================= Application errors: ================== Error: (05/25/2015 09:41:29 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/25/2015 11:02:06 AM) (Source: Application Error) (EventID: 1000) (User: ) Description: Faulting application name: plugin-container.exe, version: 38.0.1.5611, time stamp: 0x55541a90 Faulting module name: mozalloc.dll, version: 38.0.1.5611, time stamp: 0x55540a1e Exception code: 0x80000003 Fault offset: 0x00001aa1 Faulting process id: 0x15a8 Faulting application start time: 0xplugin-container.exe0 Faulting application path: plugin-container.exe1 Faulting module path: plugin-container.exe2 Report Id: plugin-container.exe3 Error: (05/25/2015 01:49:29 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 90080108 Error: (05/24/2015 08:31:54 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/24/2015 06:11:02 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 90080108 Error: (05/23/2015 08:20:16 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/22/2015 09:06:46 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/22/2015 05:22:57 AM) (Source: Application Error) (EventID: 1000) (User: ) Description: Faulting application name: plugin-container.exe, version: 38.0.1.5611, time stamp: 0x55541a90 Faulting module name: mozalloc.dll, version: 38.0.1.5611, time stamp: 0x55540a1e Exception code: 0x80000003 Fault offset: 0x00001aa1 Faulting process id: 0xccc Faulting application start time: 0xplugin-container.exe0 Faulting application path: plugin-container.exe1 Faulting module path: plugin-container.exe2 Report Id: plugin-container.exe3 Error: (05/22/2015 01:10:46 AM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/21/2015 02:49:26 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 90080108 System errors: ============= Error: (05/25/2015 09:43:22 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The globalUpdate Update Service (globalUpdate) service failed to start due to the following error: %%2 Error: (05/24/2015 08:33:50 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The globalUpdate Update Service (globalUpdate) service failed to start due to the following error: %%2 Error: (05/23/2015 08:22:11 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The globalUpdate Update Service (globalUpdate) service failed to start due to the following error: %%2 Error: (05/22/2015 09:08:40 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The globalUpdate Update Service (globalUpdate) service failed to start due to the following error: %%2 Error: (05/22/2015 01:12:40 AM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The globalUpdate Update Service (globalUpdate) service failed to start due to the following error: %%2 Error: (05/20/2015 11:52:12 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The globalUpdate Update Service (globalUpdate) service failed to start due to the following error: %%2 Error: (05/20/2015 06:03:09 AM) (Source: Service Control Manager) (EventID: 7006) (User: ) Description: The ScRegSetValueExW call failed for Description with the following error: %%5 Error: (05/20/2015 06:03:09 AM) (Source: Service Control Manager) (EventID: 7006) (User: ) Description: The ScRegSetValueExW call failed for Start with the following error: %%5 Error: (05/20/2015 06:03:09 AM) (Source: Service Control Manager) (EventID: 7006) (User: ) Description: The ScRegSetValueExW call failed for Description with the following error: %%5 Error: (05/20/2015 06:03:09 AM) (Source: Service Control Manager) (EventID: 7006) (User: ) Description: The ScRegSetValueExW call failed for Start with the following error: %%5 Microsoft Office: ========================= Error: (05/25/2015 09:41:29 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/25/2015 11:02:06 AM) (Source: Application Error) (EventID: 1000) (User: ) Description: plugin-container.exe38.0.1.561155541a90mozalloc.dll38.0.1.561155540a1e8000000300001aa115a801d096ef5fd696ffC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll9fce66ba-02e6-11e5-a4c6-e06995e63139 Error: (05/25/2015 01:49:29 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 90080108 Error: (05/24/2015 08:31:54 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/24/2015 06:11:02 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 90080108 Error: (05/23/2015 08:20:16 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/22/2015 09:06:46 PM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/22/2015 05:22:57 AM) (Source: Application Error) (EventID: 1000) (User: ) Description: plugin-container.exe38.0.1.561155541a90mozalloc.dll38.0.1.561155540a1e8000000300001aa1ccc01d0944897cad5c0C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dllbfd0276e-005b-11e5-9eb4-e06995e63139 Error: (05/22/2015 01:10:46 AM) (Source: WinMgmt) (EventID: 10) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (05/21/2015 02:49:26 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 90080108 ==================== Memory info =========================== Processor: Intel® Core i5-2500 CPU @ 3.30GHz Percentage of memory in use: 39% Total physical RAM: 8099.43 MB Available physical RAM: 4862.28 MB Total Pagefile: 16197.05 MB Available Pagefile: 12805.59 MB Total Virtual: 8192 MB Available Virtual: 8191.81 MB ==================== Drives ================================ Drive c: () (Fixed) (Total:931.41 GB) (Free:185.83 GB) NTFS ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: E75C7192) Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS) Partition 2: (Not Active) - (Size=931.4 GB) - (Type=07 NTFS) ==================== End of log ============================
  6. Thanks for the replies, always good to know I am not the only one having issues. I posted my problem in the other forum as suggested, and tried some of the fixes mentioned in the link above. No response as yet and suggestions above don't seem to have helped. Anyway, I'll keep checking. Thanks.
  7. I purchased this product because I started getting frequent page popups, which continued even after scanning with Norton, which I have used happily for a few years. One in particular is app.pckeeper.com, however there are a few others and they open quite frequently from what seems like just about any page. When I first purchased the product a few weeks ago it detected many problems which I removed. Since then, despite being run at least daily, it has only detected issues on two occasions that I can recall. And while the page popups seemed to stop for a while, they are back in full force. I purchased the premium version of this product to get rid of these things, but it does not seem to be helping. At this point, not really sure what I paid for. And yes, it is updated at least daily. By the way, I followed the directions I received in my initial post. I went to the "Available assitance" page, which directed me to the "I'm infected what do I do now" page. As per the instructions, I attempted to download the Farbar Recovery Scan Tool. However, my Norton detected a virus within the download. I noticed the post was from more than six years ago and has not been updated, so maybe someone should take a look at that. Please help, thanks.
  8. I purchased Malwarebytes a few weeks back because I was suddenly experiencing a glut of page popups. After what seemed like some success, the popups are back, so I decided to contact the company for help. I followed the intstructions on the "contact" section of their website but the site refused to accept my message. I tried it several times with no luck. Ironically, the site itself causes a popup to a page with another anti-virus product. Needless to say, I am VERY unimpressed with Malwarebytes at this point. Here is the text of the message I attempted to send: I purchased this product because I started getting frequent page popups, which continued even after scanning with Norton, which I have used happily for a few years. One in particular is app.pckeeper.com, however there are a few others and they open quite frequently from what seems like just about any page. When I first purchased the product a few weeks ago it detected many problems which I removed. Since then, despite being run at least daily, it has only detected issues on two occasions that I can recall. And while the page popups seemed to stop for a while, they are back in full force. I bought this product to get rid of these things, but it does not seem to be helping. At this point, not really sure what I paid for. And yes, it is updated at least daily. Please help. Thank You.
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