I have read on this forum that usually the first thing to do is run win32diag and here are the results. Log file is located at: C:\Documents and Settings\Brantjh.HOLLANDS\Desktop\Win32kDiag.txt WARNING: Could not get backup privileges! Searching 'C:\WINDOWS'... Found mount point : C:\WINDOWS\$hf_mig$\KB915865\KB915865 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB958215\KB958215 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\$hf_mig$\KB960714\KB960714 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP18F.tmp\ZAP18F.tmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP26A.tmp\ZAP26A.tmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2A9.tmp\ZAP2A9.tmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAPD1.tmp\ZAPD1.tmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\temp\temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\assembly\tmp\tmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Config\Config Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d1\d1 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d2\d2 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d3\d3 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d4\d4 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d5\d5 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d6\d6 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d7\d7 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\CSC\d8\d8 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Cursors\Cursors Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\biolsp patch\biolsp patch Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Dell Drivers MSI\Dell Drivers MSI Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Fingerprint Sensor Minimum Install\Fingerprint Sensor Minimum Install Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Gemalto\Gemalto Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\GemSafe Standard Edition\GemSafe Standard Edition Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Preboot Manager\Preboot Manager Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Trusted Drive Manager\Trusted Drive Manager Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\tsp patch\tsp patch Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\upekmsi\upekmsi Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Downloaded Installations\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}\Wave Infrastructure\Wave Infrastructure Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Cbz\Cbz Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Lib\Lib Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Wave\Wave Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\chsime\applets\applets Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imejp\applets\applets Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imejp98\imejp98 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\ime\shared\res\res Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100A0C00000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100C0400000000000F01FEC\12.0.4518\12.0.4518 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\68AB67CA3301004FABE7000000000030\8.0.0\8.0.0 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Installer\Temp\Temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\java\classes\classes Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\java\trustlib\trustlib Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\LastGood\Cursors\Cursors Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\LastGood\help\help Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\LastGood\INF\INF Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\LastGood\system32\DRIVERS\DRIVERS Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\LastGood\system32\inetsrv\inetsrv Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\LastGood.Tmp\INF\INF Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\msapps\msinfo\msinfo Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\ERRORREP\ERRORREP Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\helpctr\System\News\News Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\PIF\PIF Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\SoftwareDistribution\EventCache\EventCache Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1025\1025 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1028\1028 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1031\1031 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1037\1037 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1041\1041 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1042\1042 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\1054\1054 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\2052\2052 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\3076\3076 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\3com_dmi\3com_dmi Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\appmgmt\MACHINE\MACHINE Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\appmgmt\S-1-5-21-78940505-2755241791-1429262010-1107\S-1-5-21-78940505-2755241791-1429262010-1107 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Identities\{31391EF3-B3AC-4F12-94D8-DC2DA45E9526}\{31391EF3-B3AC-4F12-94D8-DC2DA45E9526} Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\InstallShield\ISEngine12.0\ISEngine12.0 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Credentials\S-1-5-21-4167809100-3863369313-981219786-500\S-1-5-21-4167809100-3863369313-981219786-500 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Credentials\S-1-5-21-861567501-1078081533-725345543-500\S-1-5-21-861567501-1078081533-725345543-500 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Crypto\RSA\S-1-5-21-4167809100-3863369313-981219786-500\S-1-5-21-4167809100-3863369313-981219786-500 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Media Player\Media Player Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\Certificates\Certificates Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CRLs\CRLs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CTLs\CTLs Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Wave Systems Corp\Wave Systems Corp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Desktop\Desktop Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\BVRP Software\NetWaiting\NetWaiting Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\CD Burning\CD Burning Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Credentials\S-1-5-21-4167809100-3863369313-981219786-500\S-1-5-21-4167809100-3863369313-981219786-500 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Credentials\S-1-5-21-861567501-1078081533-725345543-500\S-1-5-21-861567501-1078081533-725345543-500 Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\NTRU Cryptosystems\TSS\TSS Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Toshiba\BluetoothStack\V1.0\tosOBEX\Temp\Temp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\tosBtExt\tosBtExt Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\My Documents\Bluetooth\Image Inbox\Image Inbox Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\My Documents\Bluetooth\Inbox\Inbox Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\My Documents\Bluetooth\SharedFolder\SharedFolder Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\NetHood\NetHood Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\config\systemprofile\PrintHood\PrintHood Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\dhcp\dhcp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\drivers\disdn\disdn Mount point destination : \Device\__max++>\^ Cannot access: C:\WINDOWS\system32\dumprep.exe [1] 2004-08-04 06:00:00 10752 C:\WINDOWS\$NtServicePackUninstall$\dumprep.exe (Microsoft Corporation) [1] 2008-04-14 06:42:20 10752 C:\WINDOWS\ServicePackFiles\i386\dumprep.exe (Microsoft Corporation) [1] 2008-04-14 06:42:20 10752 C:\WINDOWS\system32\dumprep.exe () [1] 2004-08-04 06:00:00 10752 C:\i386\dumprep.exe (Microsoft Corporation) Cannot access: C:\WINDOWS\system32\eventlog.dll [1] 2004-08-04 06:00:00 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation) [1] 2008-04-14 06:41:54 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation) [1] 2008-04-14 06:41:54 62976 C:\WINDOWS\system32\eventlog.dll () [2] 2008-04-14 06:41:54 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation) [1] 2004-08-04 06:00:00 55808 C:\i386\eventlog.dll (Microsoft Corporation) Found mount point : C:\WINDOWS\system32\export\export Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\FxsTmp\FxsTmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\GroupPolicy\ADM\ADM Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\IME\CINTLGNT\CINTLGNT Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\IME\PINTLGNT\PINTLGNT Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\IME\TINTLGNT\TINTLGNT Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\LogFiles\WUDF\WUDF Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\mui\dispspec\dispspec Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\html\ispsgnup\ispsgnup Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\html\oemcust\oemcust Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\html\oemhw\oemhw Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\html\oemreg\oemreg Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\oobe\sample\sample Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\ShellExt\ShellExt Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\spool\PRINTERS\PRINTERS Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\Test\Test Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\wbem\mof\bad\bad Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\wbem\mof\good\good Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\wbem\snmp\snmp Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\wins\wins Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\system32\xircom\xircom Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Temp\hsperfdata_brantjh\hsperfdata_brantjh Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Temp\WPDNSE\WPDNSE Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\Temp\{A9D3D103-4CCD-4BDE-A11A-04D527EF71CE}\{A9D3D103-4CCD-4BDE-A11A-04D527EF71CE} Mount point destination : \Device\__max++>\^ Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp Mount point destination : \Device\__max++>\^ Finished!
