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Everything posted by roryschmitz

  1. Hi, We don't use a proxy and no EP installed on the DNS servers (All Domain Controllers). The new machines being blocked are not typical web sites. What's happening now is a couple different thick client applications are installed on the machines that need to authenticate or communicate to a different server. Once we uninstall EP on those machines, authentication and other communications work properly. Again, no error messages or events from the EP web console, but we do see Windows Event Logs around the time the authentication problems occur. I'm waiting for confirmation that just disabling Web protection eliminates the problem vs. uninstalling EP completely. Will report back once I hear back.
  2. Just an update on my situation. I had not called yet, been extremely busy, but the issue is still happening. I will likely reach out via phone when I have some time, but we are now noticing in the larger company of 500 licenses where only 1 or 2 were not working with the web protection enabled, now more and more are popping up whereas they worked fine as of this thread creation. Up to around 30 or so devices. I've since just disable web protection on all 500 devices through the default policy until I can call. No logs or events are generated from the EP web portal, but we do see Windows Event Log errors from Malwarebytes at the time the issues occur. The context of them isn't helpful to me per se, rather more technical that Malwarebytes support could decipher. The smaller company is still having the problem as well, just leaving web protection disabled on those 10 devices as well.
  3. We've also been experiencing this issue, among numerous others. We disabled the reboot options haven't seen the reboot problem since. We've now had to rely on end-users to manually think to restart their PC's to help clean up infections. The option was here: Policies > [Select Policy affected] > Endpoint Protection tab > Turn off: Restart endpoint when required. This applies to Detection removal It defeats the purpose of using a protection product when you need to disable half of the functionality so it doesn't interfere with the endpoints day-to-day operations.
  4. Thanks! Much appreciated. We'll give it a call and report back any good news on this issue.
  5. Is that number something you'd be willing to share? When I go to the business support page, no number is listed: https://support.malwarebytes.com/community/business/pages/contact-us Even when we had the On-Prem Endpoint Security product prior to this for the larger company I work at, we never had a support number to call. Has always been tickets or support request e-mails.
  6. Not that I can find. You have to submit a ticket, with a 48 hour delay between each reply. I've also never seen the chat option as available. The option is there, but you get the "We apologize our support engineers are not available to chat at this time." message anytime you click on it.
  7. Thanks for the suggestion. I also am not seeing any difference when looking in those locations. I've even been given a Cloud Cleanup utility by Malwarebytes support and still not working as it should. Uninstalling the client appears to be the solution. Also, I feel as though this cloud version is in an early beta stage and should have never been released to the public, let alone charging customers for it. Corporate support is extremely slow (48 hour responses) and unsuccessful in resolving this issue. We just want a support phone number to call and work with someone directly. Such an impossible task to pay for a product and have it work as intended. Very frustrating...
  8. Looking at Event Viewer, this is the error that shows up each time we make a policy change to the problem PCs: 2018-02-08 14:20:50,223-06:00 [89] ERROR MBAMPlugin Error scheduling 918cf66b-e443-4a78-87fc-f9a7d5d68be2 System.NullReferenceException: Object reference not set to an instance of an object. at EAMB3.Commands.ScanCmd.CreateScanParamters(ScanController scanController) at EAMBAMPlugin.MBAMPlugin.ProcessSchedules(IEngineScheduleHost scheduleHost)
  9. Brent, thanks for the reply. Glad it's not just me. Is there a local file on the PC's that need to be removed? or a registry file? We've used Revo Uninstaller to fully clean up and files/registry items it found. Then also used CCleaner to remove any stale registry and temp files. Still no luck. Is there an all-in-one Malwarebytes removal tool that will get ride of all remnants of their products so I can start fresh?
  10. Hello, I'm having issues with web pages not being displayed with the Web Protection module is enabled. This is happening with two different business I support. One company is larger (500 seats), and the other is smaller (10 seats). The larger company only has 1 that is still having the problem so we created a new policy where web protection is disabled. The smaller company this is happening on at least 8 of the 10 PC's that I can tell. I've disabled Web protection in the default policy for now. What gives? Web Protection was pretty much the main reason we use Malwarebytes. Now I'm starting to look like I don't know what I'm doing because I recommended going with the Cloud version, after switching off of the on-prem Endpoint Security version. I'd like to focus the discussion on the The smaller company was hit with the January 27th issue of PC lockups, no web traffic, reboots, etc. At that time, they were on the Malwarebytes Premium version, which was installed before I started. We have since switched them to EP/Cloud version so we are now compliant with the Terms of Agreement. The 'Page cannot be displayed' issue doesn't log anything on the web management console so I'm at a loss to what's actually happening with the traffic? Some pages will come up, but when you click on a site link, it goes to 'page cannot be displayed.' Other pages won't come up at all. Uninstalling Endpoint Protection seems to clear the issue. On a side note, when I make a change to the policy, how long does it take for the client PC's to see that change? I'm wondering if I'm being too impatient with the changes I have been making? Thanks, and apologies for the chaotic post. It's getting stressful over here...
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