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Fatdcuk

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Posts posted by Fatdcuk


  1. Hi milestone and welcome to the MBAM forums :)

     

    DNS Unlocker does not use a rootkit persay however it recently modified to include a new component that we can only target with our rootkit specific tech (eg MBAM with RK scanning enabled) or MBAR scan.

     

    We will get our guides updated shortly to reflect this new change, thank you!

     

    The scan for Rootkits is defaultly diasbled in the main engine as it does add extra time to the overall scantime and when it was enabled.

     

    If you require further comfirmation and assurance that the problem has been fixed for you then please post a new topic to the following forum (with a link back to this topic) and one of the experts there will assist from there :)

     

    https://forums.malwarebytes.org/index.php?/forum/7-malware-removal-help/


  2. Hi, I just wanted some help regarding malware and adware issues with my laptop. I've run a malwarebytes scan, hitman pro scan, norton eraser scan, adwcleaner, ad-adware, rougekiller and many more, The only one however that will show me any results is S.pyhunter! I'd love to pay and support the developers of this program but I don't really have the extra money. I've tried countless times endlessly to no avail. 

     

    Specs:

    Windows 7 Ultimate 64x

    Intel i5-5200u

    Nvidia geforce 920m

    4gb ram

     

    If any scan reports are needed just tell me and i'll post the asap.

     

    Thanks in advanced! :)

     

    Hi fluerypt and welcome to Malwarebytes support forums.

     

    If you would like FREE help looking into your issues, please read below.

    We are not permitted to work on possible removal issues here in this section of the forum.

    Such work is conducted in a special forum area reserved for that purpose, or at the Malwarebyteshelp desk where it is provided free of charge , ie no purchase required for our help :)

     

    Being that you suspect you have issues, feel free to follow the instructions below to receive FREE, one-on-one expert assistance in checking your system and clearing out any issues if present.

     

    *Please also provide details of what Spyware Hunter is reporting that none of all those other software listed are reporting as this will help troubleshoot whether these are valid detection(s) and need fixing in the first place.

    Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

     

    Thank you


  3. Hi ,

     

    We do have i estimate in access of 500 + other journal traces listed in the database that were being seen written to disk when installing other PUP applications so we also target these.

     

    Will PM a solution to you and thanks for your patience on this.


  4. Hi bcoviello and welcome to the Malwarebytes support forums :)

     

    These are not False Positives persay but are part of trace clean up of items we have seen installed by various PUP applications.

     

    We will however look again into this particular detection to see if it needs revising.


  5. Hi,

    The classification of PUP is by our criteria and assessment based on observed behaviours detailed in this thread.

    We respect what information you supply but we also take into account other factors as in our initial reasons for listing.

    Please accept we have not received any f/p reports either here in the forum or via our customer support channels from our 20 million plus end users of our software during the week that your software has been listed as PUP.Usually when we accidentally F/p a popular software we are very quick to get reports to that effect.

    We have however many times received complaints from our users that we do not detect, block or remove your software as no doubt they have been the victim of shady distribution practise's by some of your business partners/affiliates.

    We also respect that you take steps to address this but also we find that it does not take us many minutes to find them on the web. So we ask the question if we can find them that quickly then something does not hold true when you say your doing your best to clean them up.

    With respect to the free trial suggestion you are correct this is not a valid reason for listing as PUP on its own but in the case of charging someone for doing the same job as cleanmgr which is supplied for free with the windows OS then this again does not seem ethical.
    Why is it that you don't offer a trial for the user, even if it's only for 1 day?

    That said we will be happy to review your detection over the coming months and if we see an improvement in your affiliates behaviour and/or a free trial offered then we will review your listing as PUP again.


  6. Hi Shahar Sapir and welcome to the MBAM support forums.

     

    Reimage Repair was relisted recently as we are in the process of revising our targeting criteria for PUP applications.

     

    The following are reasons for relisting.

     

    The version of the software assessed was being distributed pre checked for install on multiple download wrappers*.

     

    * Since its well known that most end users are duped by dark patterns or obscure opt out mechanisms used by most download wrappers into installing software then it comes as no surprise that many end users see software delivered this way as unwanted and complain because of that.

     

    The software sets itself to run at system start up and sets additional system tasks, it scans the persons machine and then wants payment/registration in order to action any found issue's.

    *it offers no time limited functionality or partial functionality to action any of those reported issues to provide some proof of *value* before purchase.

     

    According to feedback on WOT many users have complained about the above.

    https://www.mywot.com/en/scorecard/reimageplus.com?utm_source=addon&utm_content=popup-donuts

     

    Also we find ourselve not alone in classifying the software as PUP.

    Please see here

    https://www.virustotal.com/en/file/ec67e8947166fd22f79c54588b11697513e9e0d79f42cf9f52b8e51ff8577f41/analysis/

    and here.

    http://www.symantec.com/security_response/writeup.jsp?docid=2014-121809-5439-99

     

    Additionally it has been submitted to us by many users as unwanted software.


  7. Hi Swizz006

     

    The detections are almost certainly orphaned entries from a once installed Conduit toolbar variant ( as such they are not F/p and neither are you infected as they are PUP detections.)

     

    Re upgrading to the most current MBAM.

     

    Every release of a newer version MBAM with the exception of 1 version contained new tech(s) which have each time enhanced our overall effectiveness for both new detections and how we handle them.

     

    Using an older version limits our current capabilities on your computer and we would always advise users where ever possible to have our most effective version installed :)

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