GridDoctor

We are having the same problem. We are running Windows 10 (1803) with both Sophos Endpoint Advanced (escw_108_sa_sfx) and Malwarebytes 3.6.1 installed. The issue is that both Sophos and Malwarebytes have Web Protection built into their applications. When Web Protection is enabled in both applications you can no longer use any web browser. Edge/IE fail to load pages, Firefox fails to start, and Chrome may open an initial page or two but e ventually stops working. You need to disable Web Protection in either Sophos or Malwarebtes. This problem only started in June of this year, 2018. In Sophos, right click on its icon on right side of taskbar. Open window to configure Sophos options and disable Web Protection. Hope this helps.

Hi, I have also seen this problem when installing Malwarebytes 1.40 on 6 PC yesterday. I was using LogMeIn to connect to the PCs remotely. When you install 1.40 version of the program it installs database rules 2551. With database rules 2551 no errors occurred when enabling the Auto Protection service on PC. After updating the database rules to 2699 I was not able to enable Auto Protection service on any of the PCs without getting the errors described above. Yes, I rebooted the PC many times. I finally uninstalled Malwarebytes on all 6 PCs and rebooted them. I then reinstalled program version 1.40 with database rules 2551 on all PCs and did not update the database rules as part of the install. I then rebooted the PCs. Malwarebytes Auto Auto Protection service started and logged NO errors. Is the problem related to database rules 2699 or the fact that I am logged into the PC using using LogMeIn? I have used LogMeIn without problems on many PCs running Malwarebytes. I am currently run database rules 2697 on my home PC. If I update to 2699 will I have the same problem? Should I wait a few days and obtain an update greater than 2699? Thank You for all help in advance. Gene