Krusty
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Posts posted by Krusty
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Hi,
It seems MalwareBytes has forgotten about Daylight Savings again. The weekly scheduled scan should change when Daylight Savings changes. This had to be fixed once before.
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4 hours ago, AdvancedSetup said:
I asked you to change your DNS provider as some ISP seem to block quite a few sites. Google is a bit more open and providing than some ISP vendors.
Oh, and by the way, Ron. You never asked me to change my DNS provider at all.
Cheers,
Dave -
2 hours ago, Dacer said:
Just to let you know that I enabled IPv6 again and now MB is updating and working again without the error message. The MB support tool that I was also having issues with is working again too.
Thanks, that's good news. So what ever the issue was it seems to have corrected itself.
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3 hours ago, AdvancedSetup said:
I'm sorry, but that is not correct information.
With the information I had at the time I believed it to be correct. Just because it is working again now does not prove I was incorrect.
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22 minutes ago, AdvancedSetup said:
We should be able to do some testing to verify. But again, this will take time and we will probably temporarily remove all security software as part of the process.
If you'd like to proceed please let me know and I can either move this topic to malware removal or you can create a new topic there or I can help you in Private Message
Let me know what you'd like to do Dave @Krusty
Thanks Ron. After reading @mightaswell's post I put my ISP's modem / router back on (which has IPv6 enabled) and MB is happily working again. Must just have been a temporary local bug.
Thanks again,
Dave -
I am willing to work with you, but I should mention that both of my machines started having issues on the same day so it isn't machine specific. One of the other members here disabled IPv6 on their machines (plural) and MB starting updating and connecting to the license server too.
One of my machines has Norton installed, the other Kaspersky.
it was posted earlier that the other members with this issue are also in Australia. It would be interesting to know who their ISP is.
Thanks,
Dave -
35 minutes ago, AdvancedSetup said:
Yes, you need to enable IPv6 in your router and it should work.
Once working correctly you should be able to confirm it from this link
IPv6 Test - Test IPv6
https://test-ipv6.com/Ron, the reason I swapped my ISP supplied device for my Netgear is because MB wasn't updating or connecting to the license server. I don't know why but as I posted earlier, I found that disabling IPv6 allowed MB to work. That is why I suggested that maybe there was an issue with MB IPv6 IP address, or my ISP is blocking it, but as others had the same result I'm not sure of the root cause.
Cheers,
Dave -
10 hours ago, AdvancedSetup said:
You probably have something else going on causing the issue. Microsoft is against turning off IPv6 on Windows. I have IPv6 enabled on my systems without an issue updating or activating.
https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/configure-ipv6-in-windows
If you'd like to work on the issue further please let me know.
Thank you
I have IPv6 enabled on my machines but my Netgear modem / router has IPv6 disabled by default.
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12 minutes ago, Porthos said:
Glad you offered them a solution over there. I have had nothing but trouble posting there in the past so I gave up.
I spend all my time here, bleeping computer and in a private computer technicians forum.
Thank you for your service.
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1 minute ago, Porthos said:
We cant think metric yet either. We still use MPH instead of KPH.
:) A recent discussion elsewhere.
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1 minute ago, Porthos said:
Well I have heard your toilets flush in a reverse direction over there so who knows.😜
No, your toilets flush the wrong way, just as you drive on the wrong side of the road, and spell colour without the U. I forgive you though. as you clearly don't know any better.
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13 minutes ago, Porthos said:
@exile360 and I have gathering links to topics for him to include in his weekly report (his current job) to Malwarebytes about this "issue". We have found several and all located in your country.
Very cool! Thanks. Also, very interesting that this has so far only affected AU customers. I'm interested in why that may be.
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OK, for clarity and consistency, perhaps these threads could be merged with this one.
https://forums.malwarebytes.com/topic/271428-unable-to-contact-licence-server/?do=findComment&comment=1442917
https://forums.malwarebytes.com/topic/271431-license-server-installation-token-issue/?do=findComment&comment=1442924
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Funny, if I were Malwarebytes I'd use your avatar about now too.
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3 minutes ago, Dacer said:
Disabling IPv6 as described in the instructions does seem to have fixed the issue with the "Unable to Contact License Server" error. Enabling it again results in the error reoccurring.
Results speak for themselves!
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23 hours ago, Krusty said:
I had a similar problem yesterday. I couldn't update the definitions, couldn't download the latest beta and kept getting a message that MB couldn't contact the licensing server. After trying several things I found I had to disable IPv6 on my machines. Once I'd done that all issues went away.
I don't know if that shows there is a problem with the IPv6 IP addresses, or a problem with my ISP. I wasn't having any other connection problems.
I'm now using my Netgear modem / router as it has IPv6 disabled and I'm not having any problems with MB.
It is pointless parroting instructions when clearly this is an issue with Malwarebytes IPv6 IP address.
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2 hours ago, Porthos said:
Restart the computer and try to get the logs again.
Seriously? After three users have posted that disabling IPv6 on their machines solves this problem you still don't get that it is an issue with Malwarebytes IPv6 IP address?!
If you disable IPv6 on your network connector does that help?
Instructions here:
https://medium.com/@JockDaRock/disabling-ipv6-on-network-adapter-windows-10-5fad010bca75
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I had a similar problem yesterday. I couldn't update the definitions, couldn't download the latest beta and kept getting a message that MB couldn't contact the licensing server. After trying several things I found I had to disable IPv6 on my machines. Once I'd done that all issues went away.
I don't know if that shows there is a problem with the IPv6 IP addresses, or a problem with my ISP. I wasn't having any other connection problems.
I'm now using my Netgear modem / router as it has IPv6 disabled and I'm not having any problems with MB.
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10 minutes ago, Porthos said:
I have seen it but only on opening of the GUI and never as a out of the blue pop up.
To be honest, I don't remember what I was doing when I seen the pop up, but I didn't see it on my other machine... still haven't.
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Strangely, it only popped up on one of my machines. I guess it was only delivered to a certain percentage of users.
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5 hours ago, exile360 said:
Greetings,
No, Malwarebytes Premium does not display any pop-up advertisements at all at the moment (nor has it ever up to this point). I hope that helps to set your mind at ease and if there is anything else we might help you with please let us know.
Thanks
Err, that's not quite true. I was surprised the other day to see a pop up from Malwarebytes Premium suggesting I install the browser extensions. I already have the browser extension installed on my browsers anyway.
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Great! Thank you for your speedy response.
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Hi,
Just reporting another false positive - https://privazer.com/en
Thanks,
Krusty -
13 hours ago, gatortail said:
This has been whitelisted. Apologies for the delayed response.
Great! Thank you.
Scheduled Scan not changing when Daylight Savings changes
in Malwarebytes for Windows Support Forum
Posted
Hi guys,
Thank you @1PW for adding the extra information. FYI, my time zone is (currently) AEDT.
https://www.timeanddate.com/time/zones/aedt
Hi @AdvancedSetup,
Sure, if the team asks I shall upload the requested logs, but as it affects both of my Windows machines I would have to do so from both.
Cheers!