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haeusermannanna

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About haeusermannanna

  • Birthday 05/22/1974

Profile Information

  • Location
    Cartagena de Indias / Colombia
  • Interests
    Computers / Internet / Newton my Cat

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  1. My Friend Took his PC back home because he is leaving tomorrow for another country. He is very grateful and I am utmost grateful for all your help. I updated Malwarebytes Premium and ran a normal scan. Malearebytes reported back with 0 Detections found. I started off with 7. I am so sorry I can not do the final tests any more. I know it was not finished and I feel really bad. I thank you once more for yourEffort Support and Help aldo on behalf of my friend. I could not have done it without you. With kindest regards Kathrin
  2. Hello I gladly provide you with the ESET Online Scanner Results. Unfortunatly it still does not look good. It found 47 PUP's. Thank you for letting me know how to continue. ESET Online Scanner log.txt
  3. Hello I ran the Microsoft Safety Scanner. Although I am an Idiot and forgot to run it in SAFE Mode. I ran it in Windows 11. Attached you find the info I have gotten after it finished. The link I received is in the MSG.log file I had to change the Name of the File so I could save the log. There is only 1 Malware it found. Thank you so much for your support and help I highly appreciate it.
  4. Hello I ran the Microsoft Safety Scanner. Although I am an Idiot and forgot to run it in SAFE Mode. I ran it in Windows 11. Attached you find the info I have gotten after it finished. The link I received is in the MSG.log file I had to change the Name of the File so I could save the log. There is only 1 Malware it found. Thank you so much for your support and help I highly appreciate it. msg.log
  5. Thank you very much. I will do that during the night. I can sleep and the PC can work :)) Once it is finished I will upload the Result of the scan here.
  6. I am so very sorry. I ran it again and this time it stayed longer on the FRST. I attached the new Zip below. I hope it is now complete. mbst-grab-results.zip mbst-grab-results.zip
  7. I will do a requested and follow strictly the orders the Malwarebyte Expert will provide me with. Thank you. Below you find the attached MBST Grab results zip. While I follow strict orders my cat Bagheera did not and restarted the infected PC. I ran the Support Tool anyway. mbst-grab-results.zip
  8. Hello :)) I switched on the PC of my friend. The PC would not start into Windows 11 64x. The issues are PC not starting into Windows 11 64x normally /only in SAFE MODE it was possible Samsung TV serving as Monitor showed Resolution issues No Internet Connection Malwarebytes Premium was installed by me (but he switched it off). I would be very glad to receive help Thank you utmost also on behalf of my friend. Please let me know how I have to proceed to get all the info you need to resolve this issue.
  9. Dear Kevin Everything runs very good. I upgraded the Notebook to Windows 10 Pro. I have some minor Problems but this has nothing to do with Trojans, Viruses or Malware. After the upgrade the log on profile is corrupted and I cant re install Itunes for the life of me.But this Computer runs now better than ever. I would like to keep ADW Cleaner and Sophos on the Computer since i deem them Easy to use. What would you recommend? And Which free Anti virus can you recommend? I thank you so much for all your help, support and guidance to get this Sony Vaio to the point it is now. Also on behalf of the Family the computer belongs to. With kindest Regards Kathrin Hausermann
  10. Dear Kevin I ran Sophos and attached the Shophos log file below. Thank you so much. Kathrin SophosVirusRemovalTool 18.01.2017.txt
  11. Dear Kevin thank you so much for the information. I indeed thought the scan got stuck. But from what you write it could take a whole night or even longer. I will run Sophos again but leave the computer idle. This machine is anyway not the fastest horse in the stable with an I 3 Processor and 4 GB RAM. But it is already doing so much better and I can actually get things done on it. it is indeed night and day as to how it behaved before. I also want to update this computer to Windows 10 Pro so it receives patches and upgrades since Windows 7 is no longer supported (But I loved it. then came to hate Windows 8/8.1, so duly upgraded my Desktop (well, tried for four days, until I found out I had to unplug the DVD Drive for the Upgrde from USB. Well such are the "joys" of a PC enthusiast : ))he log in about So I will run Sophos now and send you the log in 18 or 24 Hours once it is finished. Thank you so much Kevin. Kathrin
  12. Dear Kevin I can not thank you enough for all your hard work, help and support you give me with cleaning up this super messy Computer. I attached the files of FRST and ADW Cleaner below.at the moment. Sophos is running but this might take a long while to finish. What free AntiVirus Program can you recommend for me that I can install on this Computer? Atthe moment I installed AVG Virus free, AVG also found some threats in Partition E:. this Partition I only encountered approximately 1 hour ago when I was using Defraggler to defrag the Drive. I will follow the same proceedure you gave me for C: we currently work on together. I do not even know if Malware is only scanning C: or if it also includes Partition E. With kindest Regards Kathrin AdwCleaner[S1].txt Fixlog (3).txt Addition (2).txt
  13. Dear Kevin I can indeed not thank you enough for all your hard work, guidance and Support I attached the Log files of FRST and ADW Cleaner. Sophos is running at the moment and I assume it will take a while. As soon as I have the Log I will attach it for you I will check Partition E: in the same order as you advised me for the C:, we work on together at the moment. What free Virus program can you recommend for this computer? I installed AVG Virus free and it found threats in Partition E:. too. Fixlog.txt AdwCleaner[S1].txt Addition (2).txt
  14. Dear Kevin I did as you asked in your description. I i include the FRST log and addition txt below. Thank you very much for all your help. It is highly appreciated by me and the family this computer belongs to. the computer already behaves a lot different as to when I got it. it is much more fluent and faster. Kathrin FRST.txt Addition.txt
  15. Dear Kevin As you requested here are the Logs of Malwarebyte and the Summary. SummaryMalwarebytes 17.01.17.txt Malwarebytes Log 17.01.17.txt
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