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Marc_Foreman

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About Marc_Foreman

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  1. Just to confirm, I'm getting this too. Started today. The FlexNet licensing service on my system is the 32bit process, and is used to validate licensing for Autodesk 3D Studio Max, v2013. Looking forward to hearing feedback on this from the MWB engineers to determine if it's a false positive and how to safely disable the unnecessary popup under those circumstances. Best, Marc
  2. Thanks Exile360. I've just checked and my system hibernate function had already been disabled via admin command line. However, I've re-enabled it and have unchecked fast startup as instructed in your post. I'll let you know how it goes.
  3. One bad-news update to this : During boot this morning, the system hung in the previously-described manner (the moment the desktop was revealed, all activity halted). I was forced to power-down and reboot. Upon rebooting, the problem didn't occur. Now that I'm running a more recent version of Windows 10 (1903), I presume the debugging process to look into the issue will need to begin again. I did try to run the Malwarebytes Support Tool 1.5.3.749, but it fails at the zip logs stage with the error message "We were unable to create mbst-grab-results.zip, please notify Malwarebytes Sup
  4. Further to the extensive thread on this issue, I wanted to provide additional information which may help. I can confirm that having upgraded my Windows o/s from Windows 10 v1803 to v1903 (May 2019), the issues with Malwarebytes 4 are no longer present. To install the upgrade, I uninstalled Malwarebytes from my system and then agreed to the feature update for 1903. This took about 3 hours to install. Once the installation had completed, I then reinstalled Malwarebytes 4 and found it to be far more responsive. If you are experiencing the same issue, then I hope this helps you. My
  5. Thanks Maurice - I confirm 3.8.3.2965 is in place, all protection layers are on, application updates are off, self protection is on and rootkit checking is on. Best regards, Marc
  6. Thanks Maurice - I have indeed taken everything you've said on board, and it's encouraging to know just how much more seriously Microsoft are soak-testing their products. I WILL be performing a feature update to 1903 in the very near future, and as soon as is prudent, will then follow on with 1909. Thanks so much for the link to the most recent version of MWB3 to suit me in the interim, and I will certainly be back in touch. For now, I'll ensure that the MWB support ticket I also opened on this topic is linked with this conversation for internal reference, and if there's anything further
  7. Thanks Maurice, At this moment, I am running Malwarebytes 3.3.1 and the system is stable with no lockups, and no interruptions (freezing) during use. All 4 security layers are activated and show as being "on", and the malware library has been updated to the latest available version. Just to explain my reticence, we suffered a period of unwanted, unexpected and significant downtime when Windows 10 was upgraded to a new release (1703, at that time). The upgrade caused a repartitioning of our hard drives, and this had a detrimental effect on a range of licensed software we were using wh
  8. OK, it's 0:47am here, so I'm calling it a night. Thank you for your patience and assistance in this. I'll leave a reminder for me to try Malwarebytes 4 once again when 1909 becomes a realistic feature update option for me. I'll look forward to receiving your link for the most recent MWB3 in the morning. Have a good evening yourself, Marc
  9. So sorry Maurice, but the risk is too great, given my system is mission critical and stable in all other respects on malwarebytes v3. As a work-pc, I can't afford to take the risk, I'm sure you understand. Would you be able to guide me to the most recent build of Malwarebytes 3, so that I can at least be as secure as possible until such time as Woody Leonard pronounces it safe (he's been a lifesaver during previous incarnations of windows 10 and I watch his MS Defcon tracking regularly at askwoody.com).
  10. Maurice, I have grave misgivings about a feature update to the latest version of Windows when it's so fresh in the marketplace and hasn't been doled out to my PC yet. Can we not do this with a version of windows which has been around for long enough to be pronounced stable?
  11. OK, this has installed. I haven't been prompted to reboot so am still in the same windows session.
  12. Hi Maurice, Sorry for shifting the goalposts on you. Should I remove Malwarebytes 4 first using the malwarebytes support tool, prior to installing the windows ssu? Best regards, Marc
  13. Thank you Maurice, I can also confirm that I re-ran your instructions from yesterday, and I used the support tool to clean malwarebytes from my system, and on reboot reinstalled version 4. I then rebooted and confirmed the same problem persisted of locking up on start. I also discovered that by forcing the next reboot, the system launched successfully. It's from this newly launched session with MWB4 installed that the ARN file has been generated. Secondly, I also observed a freeze in the windows taskbar of the same type when I first disabled, and then manually re-enabled the ransomware pr
  14. Maurice, good morning. But it's bad new I'm afraid. On first and second boot this morning, Windows locks up in exactly the way it did beforehand. I was forced to boot into safe mode, use the removal tool to remove Malwarebytes, and then instead of reinstalling 4, I've reinstalled my old version 3 (some protection being better than none). What's the next debugging step please? Thanks, Marc
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