Hello, and sorry for the delayed response. My problem is reocurring, using mbam, when i click the icon to open it nothing happens, except that my CPU usage goes to 99%. I have to use task manager to end all tasks related to mbam, as a result i dont know if mbam is protecting my computer in this state. I cannot use mbam at all. So i am having to uninstall then reinstall once a month or two. The fact that this is a recurring problem suggests there is something going on, but mbam is not interactive with me to resolve main issue which is why does mbam become useless/unable to open? Why must i constantly reinstall? This calls for more than email resopnses from mbam support team. I am useing the premium and have not enjoyed the use for which i payed. Live chat would be nice too.