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tahoe30345

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  1. After my license for Malwarebytes 2.x from last year expired, I went get another 1year/3PC license for Malwarebytes premium. At first, I only re-activated the 2.X version, and it went through and worked. After realizing the latest version is 3/0/5, I de-activated the account, uninstalled, downloaded the new version, installed, and activated. Now the Real-time protection for Malware protection won't turn on. When I go into settings, it will be stuck at "starting....." after I click "on". And it won't scan. I can't figure out why. I tried uninstall, reboot, download, install, activate multiple time, and no use. I suspect the registry might be of the issue. the registry image below was captured after the Malwarebytes was uninstalled. Any help would be much appreciated. Thanks.
  2. Sorry, I am new and I don't seem to be able to find the "edit" option for my previous messages. Thanks.
  3. It behaves ok now. I appreciate your help. A couple of questions if you don't mind: 1. Which tool actually removed the infection? 2. Was my computer infected or it was just a precaution message? 3. What did malwarebytes do with the malware when I clicked "exclude the website"? 4. Is there any way I could delete the files I uploaded during this troubleshooting? It's my work laptop and the messages might contain some usernames and other sensitive info. Thanks.
  4. I have the paid version of malwarebytes Anti-Malware, which caught this: Malicious website Blocked Domain: IP: xx.xxx.xxx.xx Port: xxxxx Type: Outbound Process: C:\Windows\System32\svchost.exe It kept coming back with different IP addresses. If I kept excluding website, it quiets down. Another issue, I have VPN, and anyconnect had an issue also, but nothing happened since I put it in quarantine and deleted it. Till now, I followed the instruction given in another topic by Twinheadedeagle: Disabled Malwarebytes anti-malware; Downloaded Malwarebytes anti-root kit but found nothing; (files attached, mbar.... and system...) Scanned with Farbar Recovery Scan tool; (files attached, FRST and Addition) Could you please help? Thanks.
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