Jump to content

brutons

Honorary Members
  • Posts

    41
  • Joined

  • Last visited

Everything posted by brutons

  1. Hello. This is my first time using ADW cleaner and I am a little nervous at cleaning the suggested results. Please would someone kindly look over my results and confirm whether or not it is safe to proceed - thank you. The log file is as follows: # AdwCleaner v6.047 - Logfile created 24/06/2017 at 16:18:44 # Updated on 19/05/2017 by Malwarebytes # Database : 2017-06-23.1 [Server] # Operating System : Windows 10 Pro (X64) # Username : P300 - P300-PC # Running from : C:\Users\P300\Desktop\adwcleaner_6.047.exe # Mode: Scan # Support : https://www.malwarebytes.com/support ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** Folder Found: C:\ProgramData\54F3DE4E-B7BA-4EBD-8B3B-385D272CC583 Folder Found: C:\ProgramData\Application Data\54F3DE4E-B7BA-4EBD-8B3B-385D272CC583 ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious keys found. ***** [ Shortcuts ] ***** No infected shortcut found. ***** [ Scheduled Tasks ] ***** No malicious task found. ***** [ Registry ] ***** Key Found: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Found: HKU\S-1-5-21-991676342-4254250601-2456201980-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} Key Found: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} ***** [ Web browsers ] ***** No malicious Firefox based browser items found. Chrome pref Found: [C:\Users\P300\AppData\Local\Google\Chrome\User Data\Default\Web data] - uk.ask.com [!] You may need to disable the Chrome synchronization from your Google account in order to fully remove the malicious preferences. Please consult this Google help: https://support.google.com/chrome/answer/3097271?hl=en [!] ************************* C:\AdwCleaner\AdwCleaner[S0].txt - [1855 Bytes] - [24/06/2017 16:18:44] ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1928 Bytes] ########## Thank you for your help.
  2. That's great, thanks Aura really appreciate your rapid responses
  3. Thanks very much to you, Aura, and also Marktheshark. I followed your instructions, Aura, and it seems to have installed OK by having selected "ignore" when the error message came up. I've since run a scan, updated and re-activated my licence and it seems to be fine. Am I ok therefore to continue as I am rather than carrying out the FRST solution also? Thanks again
  4. Greetings to all, and Happy New Year! Please could I request some assistance from the forum with an installation/upgrade issue? I have been using v3.0 for a few weeks now and when I rebooted my PC earlier today, MBAM stated it needed to install an upgraded version. I accepted the prompts and it went to install and reached approx. 2/3 complete when I received an error message: "an error occurred while trying to replace the existing file: DeleteFile failed; Code 5" - please see attached screenshot for full details. I then uninstalled MBAM completely (albeit that the clean uninstall .exe option on the MBAM site did not seem to work satisfactorily) and tried reinstalling a new clean version. This again leaad to the same error message arising. I do not know how to proceed from here and am obviously without MBAM protection at all, now. I'm operating a Lenovo ThinkStation, with Windows 10 Pro, version 1607, OS Build 14393.576 and Norton Internet Security installed v.22.8.1.14. I'd greatly appreciate any help, please. Thanks
  5. Thank you Mieke - I very much appreciate your help and reassurance. Best wishes Neil
  6. Thank you for your reassurance, Mieke. What troubles me somewhat is that I have 3 other PCs on this home network, all of which are configured similarly to mine, i.e. Windows 10, Norton, MBAM & MBAE, however mine is the only one picking up these so called false positives. Is there a good reason why that would be, do you think? I'm also a little unsettled by the increasing frequency - not wishing to sound neurotic, though!! Thanks again Neil
  7. Hello All, I'm posting again (just some 5 days since the last) because Norton has detected 2 more temp files which it identifies as threats within MBAM files: 1. Trojan.KillAV; and 2. Ransom.Bucbi (screenshot attached). I'm a little concerned as I have now had 5 of these in the past month, whereas previously they would occur no more than once or twice a year. I'm presuming that they are perhaps false-positives again (due to their being located in MBAM files) but would be very grateful for that reassurance and any advice on how - if possible - I might minimise these occurrences. Should I also delete the quarantined files? Many thanks Neil
  8. Thanks very much for this, Rich. I kind of suspected the same. As always, I really appreciate the speed and efficiency of the Forum's support
  9. Hello All - hope you're well. Just returning with what seems like perhaps a false positive, but would very much welcome your experience to confirm this to be the case. Norton Internet Security came up with a threat identified as "Infostealer.Napolar" ("low [technical] threat"), listing 4x tmp files apparently derived from MBAM. Have attached a screenshot. I'd welcome any input - apologies if I've missed a thread already identifying this. Best wishes and thanks
  10. Thanks daledoc1 - I understand. Unfortunately, there is not a similarly efficient forum to tackle matters such as this with Symantec, however I shall try to raise the issue in some way. Best wishes
  11. Thank you to you both, pondus and daledoc1 (as always!). I wasn't aware that this particular situation was a longstanding issue - apologies for not having realised this - but thanks for making me aware. Brilliant assistance from the Forum - I greatly appreciate the help With best wishes
  12. Hi All! I would be grateful for any help from the forum on the following, please. Norton Internet Security flagged up an identified threat on my Lenovo P300 ThinkStation (Windows 10 Pro - Anniversary Update build/version 1607, also protected by MBAM and MBAE - both Premium) overnight stating the following: "Infected file: c:\program files (x86)\malwarebytes anti-malware\00011899.tmp - Removed", also stating "Threat name: Trojan.Zeroaccess downloaded from Unknown" The threat description and details according to Norton seem real enough (link: http://us.norton.com/security_response/writeup.jsp?docid=2011-071314-0410-99 ), so is this perhaps not a false-positive. The file was not identified or detected by MBAM or MBAE (less likely I guess) and appears to have been removed. Any help would - as ever - be greatly appreciated. Thanks
  13. Hi daledoc1 - thank you very much for both your replies. I very much appreciate your advice and help - I will proceed as you have suggested. Thanks
  14. Hello. I would appreciate any help from the forum in advising on preparing for a Windows 7 to Windows 10 upgrade. I am unsure as to whether I need to completely uninstall both MBAM and Anti-Exploit completely before activating the upgrade, and if so, do I need to complete a full clean removal of MBAM, together with deactivating my account. I have a Lenovo Thinkstation with Windows 7 (64 bit), Professional, SP1 Any help would be gratefully received. Thank you
  15. Thank you very much. I will come back to you further tomorrow - I appreciate your help
  16. That's great, thank you. However, I am having a real problem updating the OS. When I run Windows Update, it tells me that there are only optional updates required, however when I check the Updates History there are a number of failed updates. I have used the Windows Fix-It tools and have tried individually installing some of the failed updates, however these will not install. Could you please offer any advice on how I can get the OS up to a supported version (i.e. SP2)?
  17. That's really good news. Is that all that needs to be done now, except for me to update my OS to SP2?
  18. Oh OK - that sounds encouraging. The other guys on here, who advised me first, suggested that there may be remnants?
  19. The system is my 10-year old son's and I don't use it myself; thus I have obviously missed some of the issues arising...alas
  20. OK. Herewith attached is the information you required... Trust this is what you need mbar-log-2015-01-09 (18-49-42).txt system-log.txt FRST.txt Addition.txt
  21. Hello - thanks for your very quick response. I'll carry out the tasks you have asked for. The previous adviser noted that the OS version was unsupported now and I have now seen that there are a number of failed Windows updates. As per the previous adviser's recommendation, I have not done anything further with this until you advise. I shall now do the things you have asked me to...
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.