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bbrener

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About bbrener

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  1. MS told me the shutdown issue is a known problem. I strongly doubt Best Buy will be of any help. Try calling Microsoft. In the USA, (800) MICROSOFT (642-7676) In Canada, call (877)568-2495 In India, contact 0008004402130 In UK, contact 0800 026 03 30
  2. Another update. I closed all the modules of BD so it was effectively not running. It took 2 days, but then the send freeze problem happened. I then re-enabled BD and ran without MB. The problem happened almost immediately. So I have no idea whats doing it. Outlook 2016 also does not shutdown properly and MS says this is a known bug. Just too many issues for me with no real reward so going back to Outlook 2007. Not worth all this hassle. Thanks for everybody's help.
  3. Gentleman, I really appreciate the care and support. I uninstalled MB using the tool. (needless to say it did not reactivate my license after the reinstall.. I have an old ID/Key license and had to dig it out). The status now is that MB was reinstalled. I have excluded MB files/folders from BD and BD from MB. Everything is enabled normally and we will see what happens. Thank you!
  4. Bad news I am afraid and so back to the drawing boards. The problem recurred and Outlook froze sending an email with Web Protection disabled. It took a few days. I am reluctant to run BD disabled and no AV for a few days to test that, but I will bite the bullet and reinstall MB. I will advise. I thought it was recommended to exclude BD. I have also had issues with a couple of programs like Paperport.
  5. I am using BD Total Security 2019. I will not remove MB and laboriously add back all the exclusions. It is time you had a mechanism to save them which has been missing for years. Adding them is also a pain as you have to drill down to each file one at a time and then go back to the beginning.
  6. I haven't found that disabling anything in BD allows MB web protection to stay active. I haven't tried disabling it all.... but not sure that is productive.
  7. I have everything excluded as follows: From BD: C:\Program Files\Malwarebytes C:\ProgramData\Malwarebytes C:\Windows\System32\drivers\mwac.sys C:\Windows\System32\drivers\mbamswissarmy.sys C:\Windows\System32\drivers\mbamchameleon.sys C:\Windows\System32\drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys and from MB I have BD folders and running processes excluded. (see snapshot) The problem still occurs if MB web protection is running
  8. I already have the BD folders from program files; common files; and programdata excluded in MB. Did you want me to exclude something else? If so, which processes? See below.
  9. The results of my testing are as follows: 1. Disabling BD Online Threat prevention module does not help. The problem reoccurs. 2. If I disable the application in MB, the problem reoccurs. See snapshot 3. I have to disable MB web protection and the issue seems solved.
  10. Thank you very much for the help Exile360. I have a number of options to test now as to which si the most effective with minimum impact. I can try excluding in BD, or excluding the APP in MB, or the outlook folders in MB. I will post back what I discover. BD has an add in to Outlook which is antispam. That is not the issue as it happens when it is disabled, but it will also handle the case you raise in bold above. I suspect that the module in BD you are referring to is Online Threat Prevention which MB probably covers.
  11. Many thanks. I am not sure what you mean by "web filtering component in Bitdefender". It is not called that. I have BD excluded from MB and vice versa. I was planning to try adding Outlook to MB as per screenshot1 and try that. See screenshot2. Would changing anything for MSOffice help? I have used both for years and they are effective. I am reluctant to turn MB web protection in MB unless you think they overlap and do the same job.
  12. Thanks for the reply though. What would the solution be? I am sure thousands of people use BD; MB and Outlook.
  13. So MB should make them play nice. Are you suggesting I stop using BD??
  14. I sent an email to support with the logs. mbst-grab-results.zip
  15. I have an issue with Outlook 2016 which is seemingly incompatible with Malwarebytes. When I send an email from Outlook, it clocks and freezes and does not complete the send. I have to force the Outlook task closed and restart it and the email is lost. As seen on various internet posts. I turn off Malwarebytes web protection module and the problem has not reoccurred. I do not want to run Malwarebytes that way. Running the latest version 3.8.3.2965
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