rueterd

I've run DELFIX and attached the log. Yes, I know your assistance is free of charge. I wanted to give you something for your time and efforts. Thanks for your help.DelFix.txt

As requested, I ran AdwClener and the log file is attached. The PC is running great. Many thanks for your efforts. I'm donating $25.00 for your assistance. AdwCleanerC1.txt

dbreeze, The fixit file has returned both web browsers to normal operation. Many thanks for your assistance. the Fixlog.txt is uploded. Fixlog.txt

I'm a bit confused. I've had two people respond. dbreeze and TwinHeadedEagle via email notice. However, I don't see TwinHeadedEagle's response in the forum. So not sure what's next. I've uploaded FRST.txt and Addition.txt in previous post. I'll add them to this post again. I've run FRST64.exe again also to re-create the two files. Addition.txtFRST.txt

OS 8.1 all updates are installed. Firefox latest version and updates. I ran a program from CenturyLink called "Windows 10 Compatibility Pack" Since then everytime I open IE or Firefox, and regardless of the home page settings, this url is loaded: "http://centurylink.net/?cid=wcp_desktop". I have the following set to open in IE "https://www.google.com/?gws_rd=ssl https://www.geocaching.com/my/default.aspx http://www.bbmac.net/" I have removed all the files that I think are related to the CenturyLink pack and have gone through the registry and deleted all the entries that I could find related to CenturyLink. Any help is greatly appreciated FRST.txt and Addition.txt are attached.Addition.txtFRST.txt

OS 8.1 Latest updates installed. Firefox Latest version installed In installed what I thought was a legitimate program from CenturyLink. the Program is "Windows 10 Compatibility Pack" Since installing, both IE and Firefox start with a CenturyLink.net home page. I've deleted all associated files I can find and gone through the register and deleted all centurylink and syancor entries. Each time I start ie or firefox, the following page is displayed: "http://centurylink.net/?cid=wcp_desktop" I have both ie and firefox set to start the following pages: "https://www.google.com/?gws_rd=ssl https://www.geocaching.com/my/default.aspx http://www.bbmac.net/ I've work in this for several hours with no luck. Any help would be greatly appreciated. Thanks RueterD

Kevin, Many Many thanks for all your help on resolving this issue. I am satisfied the problem has been resolved and you can close this issue. Best of New Year, Rueterd

Kevin, That seems to have fixed the issue. The PC did reboot after running Zoek and when I opened IE to get to the forum, all three home pages opened and NO www.-search.info. Many Many Thanks. The zoek report is attached. Any other steps needed? zoek-results.txt

Kevin, Thanks for the help so far, I've completed all the steps in your reply and I still have the issue of www-search.info starting as the only page opening in internet explorer. - The pc runs faster though - thanks, Attached are all the logs you requested. Rueterd AdwCleanerS0.txt Fixlog.txt JRT.txt mbam-log-2015-01-02 (15-58-15).txt mrt.log

Kevin, Thanks for your response. Attached are the files you requested from FRST. Addition.txtFRST.txt rueterd

Starting a few days ago, when I open IE, instead of going the my home page (www.google.com), IE opens www-search.info/?src=us. I have set IE to open 3 different home pages in separate tabs. That had worked for a few years until a few days ago. I've search the web for any removal information about www-search.info, but the only returns I get are for www-search.com or www-search.net and none of those suggestions have resolved the issue. I just finished using MBAM without any change. I'm at my wits end and would appreciate any help. I'm running windows 8.1 with IE 11. All known updates have been applied as they have become available. Thanks in advance. rueterd