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Everything posted by msherwood

  1. Thanks for letting us know about this, @geekGirl999! What @exile360 said is correct. I've locked the thread and put up messaging on where users can get help.
  2. We will be locking this thread as we're starting to see unrelated posts happening. If you're in need of assistance, please check out the following: For assistance on how to recover for home users, click here For assistance on how to recover for for corporate users, click here For assistance on an issue unrelated to the Web Blocking / RAM Usage, click here to start a new topic
  3. Thanks for letting us know. I'll message you directly to get more details about your inquiry and where we missed on it.
  4. Yeah, it's a really unique and special place. Enjoyed Santiago and especially the areas around Sculpture Park Museum and Metropolitan Park. You bet!
  5. You bet! Spent some time in Santiago and then much further south between Punta Arenas and Torres del Paine. Beside the amazing hike to Mirador Base Las Torres, I absolutely loved the small town of Puerto Natales. A seemingly endless amount of ridiculously tasty food there! You close to any of these areas?
  6. @kramdish - I just sent your rep an email. Expect a follow-up from them shortly. @alicias - something's up with your lead and how it's getting routed (or not) here. Check your PMs and I'll help ya for now.
  7. hahaha no way! I actually thought of you when I read your username but didn't think it was actually you.
  8. Okay, cool. You in Chile too like @kramdish? Was down there a few months back and absolutely loved it!
  9. Hello! Thanks for sticking with us. We're a bit backed up now. @vbarytskyy is waiting on the name of the reps being assigned to you two. If you don't hear anything by today, ping me here or directly.
  10. Let us check and see if we have something already. Presume you want it in Finnish? @AlexSmith @celee - can you check on this?
  11. Thanks for sharing and letting us know. What's referenced here is the Malwarebytes Forums breach that happened in Nov 2014. We addressed it very quickly back then by 1) informing users, 2) sending out password resets and 3) adjusting our hosting environment. This breach did not affect any other Malwarebytes products or systems.
  12. They haven't given a date yet. https://invisioncommunity.com/news/product-updates/invision-community-43-r1055 Yes, we submit almost all bugs reported and do so within the day or week they come up.
  13. They didn’t give us a version in which this will be fixed. My guess is it’ll be in 4.3.
  14. @David H. Lipman - IPS has acknowledged and identified the bug. They are working with dev to get a fix tested and implemented (hopefully in the next update).
  15. You posted this the week of the Web Protection / RAM issue. Ron was also out sick part of this week. It fell to the bottom of our priority list.
  16. We're aware of this and have submitted it to IPS in the past. Just shared your example with them.
  17. Thanks for letting us know, @brynn. We did not initiate this in any way. As @David H. Lipman mentioned, there is a massive campaign happening right now. We unfortunately are a target for both spam attacks and being used in the actual spam messages.
  18. In the early morning of Saturday, January 27, 2018, a faulty Web Protection update was released which caused a connection issue for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We triaged the issue quickly and pushed a protection update on Saturday, January 27, 2018 at 10:48a PST. The affected products were Malwarebytes 3 Premium, Malwarebytes Management Console (MBMC), and Malwarebytes Endpoint Protection (aka Malwarebytes Cloud Console). Malwarebytes for Mac, Android, AdwCleaner, Incident Response
  19. We do have these and much more implemented. Some of the current ones coming in (specifically over the last three weeks) are humans. We have to carefully weigh the cost of making it harder for them versus making it harder for our customers to use and enjoy the community. If you've got more ideas to share, please do!
  20. You can get MB-Clean here: https://downloads.malwarebytes.com/file/mb_clean - this will pull down the latest Malwarebytes build during its process. Full thread with this and other tools here:
  21. Thank you both for taking the time to say this. The team has been working non-stop to help take care of everyone.
  22. Thank you! We really appreciate hearing this. Thanks for sticking with us and for your support.
  23. No it is not. you can install from the USB but you will need to get online for the current database update. You are welcome to post in the following topic and get free assistance removing the infection. https://forums.malwarebytes.com/forum/7-malware-removal-for-windows/ What @Porthos said is correct. However, we do have a portable option available for our computer repair shop partners via our Techbench program. You can read more about that here: https://www.malwarebytes.com/techbench/
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