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Everything posted by msherwood

  1. Thanks for the quick call. Figured out it was routed incorrectly due to the company's splitting. So we never got a notice that you need something. Watch for an email in the next few minutes.
  2. Sorry to hear this, @BotenRedWolf. Sending you a direct email now.
  3. Hi @changingtide. Checking on this and will be back in touch shortly. Edit: someone from Support will be reaching out to you shortly.
  4. @SunGirl - please ignore the post with the "1-855" Malwarebytes support number. It was a spam post and is not legit. @nasdaq will be able to help you.
  5. @Agus - please ignore the post with the "1-855" Malwarebytes support number. It was a spam post and is not legit. @nasdaq will be able to help you.
  6. Hi @cc123! You're most likely fine. Make sure you're using unique and complex passwords on all of your accounts. Also, use two-factor authentication (2FA) wherever possible and a password manager. Take a look over here at this post:
  7. Hi and welcome to the forums, @xolobi96! Thanks for your feedback. The flow limitation is on the IPS platform side; we can share your feedback with them. On the reCAPTCHA, that's a step we must require as it helps keep the spam down as we get a grip of it.
  8. Thanks for sharing this! @PhilStophas been given a proper "Atta Boy" by our team here!
  9. Great to hear! Thanks for checking and staying on top of this one.
  10. It was our understanding that this one (and some of the other longer standing ones) may be fixed in the 4.3.x update. We haven't moved to that and are working on a deployment plan. We're targeting to be on 4.3.x within this month.
  11. Hi @LouisAZ. Unfortunately, the company you worked with is not us and they are running a scam. Our official support team doesn't offer chat on the weekends (you can see options here). Wanted to share this ASAP so you know what's up. As far as your machine and what's going on, hang tight and one of our community members here will jump in and help you. Please make sure you complete the steps above as those will help us serve you better.
  12. Dev team is reviewing this. I removed your link.
  13. Two things: Can you send your browser console logs? PM to me please. After capturing logs, can you try using just our extension?
  14. We're not able to reproduce this in any way. What version of the extension are you using?
  15. Thanks. Our extension team will review this a bit more and get back to you.
  16. I'm not able to reproduce this. Can you share the steps you took before this showed up?
  17. Yep, we can do that for you. We will message you via the email on record when it's completed (later today).
  18. We’ve removed your site. You see this with our next update coming later today. Thanks for letting us know about it!
  19. We’re looking into this. Be back in a bit with clarification.
  20. Same here. Also agree with using it on your own machines but not on your clients' machines quite yet.
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